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Gerald Subaru of North Aurora

North Aurora, IL

4.9
337 Reviews

205 Hansen Blvd

North Aurora, IL

60542

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337 Reviews of Gerald Subaru of North Aurora

September 21, 2012

Dave Webb was very helpful in helping my husband and I purchase our new Subaru Forester. He answered questions and phone calls quickly, compared other cars effectively, and gave us a positive experience. More

by sarah55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Russell
Sep 21, 2012 -

Gerald Subaru of North Aurora responded

We appreciate your feedback. Dave will be grateful for your awesome review. He is a great member of our team and we're happy that he made it easy for you to purchase your new Forester! Our entire staff strives to be readily available to answer all our customers questions. The fact that Dave did this and gave you a positive experience is wonderful to hear. Thank you again for the outstanding review of our vehicles and salesmen. If you have any questions or concerns please reach out to the Gerald Subaru staff, our service department is here for you too! Be sure to follow us on Twitter and Facebook to take advantage of all Gerald has to offer. -Scott Wolf General Sales Manager swolf@geraldauto.com

September 20, 2012

I bought a Subaru Outback through Dave Webb and it was a very good experience. I would rate this dealer as one of the best dealerships that I have dealt with. Dave was very friendly and very knowledgeable a More

by grant63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 20, 2012 -

Gerald Subaru of North Aurora responded

Congratulations on your new Outback! It's awesome that you had a very good experience with Dave. We truly appreciate that you would rate us the best out of all the dealerships you've been to. Our staff is committed to being friendly and knowledgeable for our customers, Dave will love to hear he was both for you. Thank you for complimenting our inventory selection and recommending us also! If you have any questions about your new Outback please reach out to our staff, we're here to help! Check us on Facebook and Twitter to stay current with maintenance specials and fun promotions. Thanks again! -Scott Wolf General Sales Manager swolf@geraldauto.com

September 19, 2012

Dave was great! We took over a month to decide on our new Forester and Dave was patient with us and answered every question in a timely manner. Dave will always be the first guy I go to when I'm looking More

by Schuring12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 20, 2012 -

Gerald Subaru of North Aurora responded

Thank you for choosing Gerald Subaru of North Aurora. Our staff never wants to rush our valued customers, we understand purchasing a new vehicle is a huge decision for each customer. We're happy to hear Dave was patient with you during your month long decision process. We love that you appreciate our Gerald lifetime warranty as well! Thank you again for your business and Dave and the rest of the staff look forward to working with you again! Be sure to follow us on Twitter and Facebook to stay current with all that Gerald Subaru has to offer also. -Scott Wolf General Sales Manager swolf@geraldauto.com

September 11, 2012

We bought two new Subaru's thru Jose and it was a good experience. He is knowledgable and is up to date on the cars features. He described the pro and con of the different trim levels and what you got. Th More

by B.J.Krieter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 11, 2012 -

Gerald Subaru of North Aurora responded

Thank you for your loyalty! It's amazing that you've come to us for the last ten years and your family has purchased a total of ten Gerald Subaru vehicles! Our goal is always to be honest and get our customers the best price possible during the car buying process. We're happy you understood this after working with us. The fact that Jose was knowledgeable and explained the vehicles comprehensively is great as well. On behalf of the entire Gerald staff, thank you for your continued support and recommendations. Your family truly is a Gerald family! Be sure to follow us on Twitter and Facebook to stay current with all our special offers. -Scott Wolf General Sales Manager swolf@geraldauto.com

September 08, 2012

I went into Gerald Subaru in North Aurora wanting to trade in my old Subaru Impreza for a newer model. I knew the basics of what I wanted in my new car (price, all-wheel drive, etc), but Jose explained More

by esmev75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 10, 2012 -

Gerald Subaru of North Aurora responded

Congratulations on your new Subaru! We love that Jose's knowledge of the vehicles allowed you to make a well-informed decision. Our staff is committed to being honest and upfront while helping our customers. It's great that Jose demonstrated this during your new vehicle purchase. If you have any additional questions about your Subaru or need anything at all please do not hesitate to contact our staff. Thank you again and please follow us on Twitter and Facebook for promotions and maintenance specials. -Scott Wolf General Sales Manager swolf@geraldauto.com

September 05, 2012

We were pleasantly surprised by the nice experience we had at Gerald Subaru. Our salesman was very knowledgeable about the vehicle, was very low-key in his approach and made us feel he would do whatever More

by CarolynPhillip
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Awad
Sep 06, 2012 -

Gerald Subaru of North Aurora responded

We're grateful for your feedback. At Gerald Subaru of North Aurora, our staff strives to be knowledgeable in order to help our customers get exactly what they need in a vehicle. It's great that you felt your salesman was low-key in his approach, and our entire staff was courteous and professional. Please do not hesitate to reach out to us if you have any questions or concerns regarding your new Subaru. Thanks again. Also, follow us on Twitter and Facebook to stay current with all our special offers. -Scott Wolf General Sales Manager swolf@geraldauto.com

September 02, 2012

Had a great car buying experience with Alicia as my salesperson. She was very helpful, patient, and resourceful. She was able to find the exact model with the options that I wanted in car. Alicia and More

by rodrig8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 06, 2012 -

Gerald Subaru of North Aurora responded

Thank you for recognizing Alicia! She is a great addition to the Gerald Subaru team and she'll appreciate your compliments. Helpful, patient, and resourceful are qualities our entire staff strives for with each customer interaction. We're so glad Alicia demonstrated this to you. We appreciate your recommendation and hope that we can help you again for all your vehicle needs! Find us on Twitter and Facebook to take advantage of our special offers also. -Scott Wolf General Sales Manager swolf@geraldauto.com

August 30, 2012

It was a true pleasure to work with Erik Johnson on our latest Subaru. His emails were concise and timely. I would happily work with him again if he is still there when we're ready to upgrade. Very pleas More

by RuthWhit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Johnson
Sep 06, 2012 -

Gerald Subaru of North Aurora responded

It's awesome that Erik impressed you with his concise and timely email communication. We truly appreciate the time you took to write this review. Our goal is always to make the process as easy as possible for our customers. The fact that Erik was a pleasure to work with and you will work with him again is great as well. Please reach out to us if you have any questions about your new Subaru, our staff is here to help! Follow us on Twitter and Facebook for up to date Gerald information and deals. -Scott Wolf General Sales Manager swolf@geraldauto.com

August 01, 2012

Erik was great to work with. Erik was friendly and courteous and make you feel comfortable. There was no pressure from him. Also was knowledgeable. More

by smurphy23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Johnson
Nov 27, 2012 -

Gerald Subaru of North Aurora responded

Thank you for your recent visit to Gerald Subaru of North Aurora! Great customer service is our number one priority, and it's wonderful to hear of your same experience. Make sure to visit our Facebook and Twitter for exclusive discounts you can use toward your next visit! -Scott Wolf General Sales Manager swolf@geraldauto.com

July 24, 2012

We have bought 4 new vehicles from Jon Dewig at Gerald Subaru of North Aurora. He always treats us extremely well. He has been doing this a long time and it shows in his product knowledge and the way he c More

by jctrayser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Dewig, Lee Cuomo
Nov 27, 2012 -

Gerald Subaru of North Aurora responded

Thank you so much for your wonderful feedback, Gerald Subaru of North Aurora appreciates your repeat business! It's great to hear your positive experiences reflect our overall priority of providing amazing customer service. Make sure to visit our Facebook and Twitter for great deals and special offers! -Scott Wolf General Sales Manager swolf@geraldauto.com