Gerald Subaru of North Aurora

Jason was pleasant, informative, patient and professional throughout the whole sales experience. He made the process painless and we look forward to working with him again. throughout the whole sales experience. He made the process painless and we look forward to working with him again. More

We have been dealing with the Gerald Family since 1957 with Bob, then Jeff & Neil. My father started with all the Mercury Wagons with Bob at the Skokie, IL dealership. I chose my 1st Japanese car with Bob, then Jeff & Neil. My father started with all the Mercury Wagons with Bob at the Skokie, IL dealership. I chose my 1st Japanese car from this dealer because I was pressured at their Naperville, IL dealership and everything from the word go was professional. Dan Clark was a class act and Alicia did everything to make sure that it was a smooth transaction. It was unfortunate that she was not with the company about 1 week after the delivery of my car but know people change jobs. I bought a 2012 new Impreza 5-door with the sports trim and love the car. I stopped over at the dealer to have them just look at a tire that I had to have fixed because of road hazard to double check the tire and everything checked out and with no charge. I would give this dealer a 5 star rating. The added feature of a lifetime warranty for the drive train was also a deciding feature in going to this dealer. I had another offer for $100.00 less and that dealer told me things that were not true at all. I would highly recommend to talk to Dan Clark from the internet sales and get a sales person who's personality matches yours. I walked away from Naperville since the salesman tried to push me into buying the day I came in to just look. I told him I would buy the car from North Aurora since it was close to my home and he told me that Jeff Gerald had nothing to even do with his dealership. I called Jeff and told him and we made the deal that I should go over to North Aurora and talk to Dan Clark and he would find me a nice sales person who would not pressure me. The experience was great and now in the last 3 years our family with this car have bought 3 cars from their various dealerships. More

The sales department was terrific. I was able to take several test drives and narrow the options I wanted. Although the 2012 car I wanted wasn't on the lot, they were able to locate a model within the several test drives and narrow the options I wanted. Although the 2012 car I wanted wasn't on the lot, they were able to locate a model within the state. When it arrived, it was actually missing one feature I desired because another dealer mis-represented the car's features. Dan worked with the service department to have it installed before I picked up the car for delivery and at the price we initially negotiated. The service department was the initial reason I came to Gerald. My previous Subbie was kept in great working condition for over 9 years. The Green Team does an awesome job and is always helpful in finding a way to fit into my schedule, whether its a first in the morning appointment or the need to have a loaner car. Gerald is a fantastic dealership. More

I serviced my 2008 Outback at this dealership for about 3 years when I used a new Outback as a loaner while my car was getting serviced. I loved the 2012 Outback. I did a lot of internet research and then years when I used a new Outback as a loaner while my car was getting serviced. I loved the 2012 Outback. I did a lot of internet research and then contacted Jon about the cars they had in stock. Went up on a Saturday morning and 2 hours later drove out with an awesome car and a super deal. The service dept is the best also thanks to Brian and Ellen. More

Mr Bob Shewalter done a great job working with me. He did Mr Bob Shewalter done a great job working with me. He did not give me any pressure in buying a new car. I was ready to by the OUTBACK but he suggest Mr Bob Shewalter done a great job working with me. He did not give me any pressure in buying a new car. I was ready to by the OUTBACK but he suggested the Lagacy would be much better for us because getting in and out of the car would be much better for us. After he took us out for a drive i was confinced that this was the car for us.So far we are happy that we bought this car. Also when me daughter wanted to by a car i went with her and bob helped us again with a used car for my daughted and he was the same way with her as with me. And she bought the car he showed us. So if i can recommend a great sales person to any of my friends, Bob Shewalter would be the person so see. More

Process is way too long. Was there for over 4 hours. Almost felt captive--wanted to think offer over, but was pressed to 'make the deal'. Almost felt captive--wanted to think offer over, but was pressed to 'make the deal'. More

This was the friendly, no-pressure, streamlined car-buying experience I was looking for. Of all the Subaru dealers I contacted, I ultimately bought from Gerald Subaru of North Aurora because of the car-buying experience I was looking for. Of all the Subaru dealers I contacted, I ultimately bought from Gerald Subaru of North Aurora because of the honesty, friendliness, and flexibility shown to me by salesperson Bob Shewalter. The paperwork process with Rene Payton was also friendly and no-pressure. A summary of my process follows. 1. Find the right make/model/features I researched makes/models using Consumer Reports, used the internet to compare prices of the make/model I selected (Subaru Forester), visited a local dealership to see the car, ask questions, and go for a test drive. I then decided what additional features I wanted. 2. Contact dealerships for availability/pricing I contacted dealers via their websites about specific models listed as available on their website. I then called the handful of dealers with availability to discuss actual pricing. 3. Select the right features at the right price from the right salesperson I told Bob I wanted to buy my car at the best price possible, but at the same time wanted to give my business to someone who was honest and trustworthy, unlike the other salespeople I was negotiating with at other dealerships. Bob went the extra mile to find the Forester I was looking for at a great price, and he made sure my car was ready for pickup after we worked out all the details via phone and email. I'm very happy with the overall level of service I received, and enthusiastically recommend Bob Shewalter and Gerald Subaru of North Aurora to others who are also looking for a pleasant car-buying experience. More

Abdou and tamer worked Very Hard to Make Sure I'm Completely Satisfied With Their Service, They kept Asking Me If There Was any Thing That wouldn't Make Me Completely Satisfied, Of Course, there wasn Completely Satisfied With Their Service, They kept Asking Me If There Was any Thing That wouldn't Make Me Completely Satisfied, Of Course, there wasn't. Abdou's Product knowledge Is Very Good, he Has A Very Professional Attitude, And Very Friendly. I would Recommend If You're looking For A Car, a Nissan Or A Subaru To Ask for Ali, He Will Walk you Through It So Easy, That You Will enjoy Buying A Car. More

Jon was great! He did his best to get us in and out of the dealership, which was great since we had our kids. He was very helpful and informative. He took his time to show us how the features on the car the dealership, which was great since we had our kids. He was very helpful and informative. He took his time to show us how the features on the car worked instead of just telling us about them. He was very friendly. Great Costco discounts on the car. Dan Clark got us the car through the costco program. He was very easy to work with over the phone. I would definitely recommend this dealership and Jon to others. Overall experience was great and customer service was wonderful! Thank you! More

Best and easiest car buying experience I have ever had. Lee and the rest of the crew are true professionals. I will recommend them to everyone. Lee and the rest of the crew are true professionals. I will recommend them to everyone. More