Gerald Subaru of North Aurora

While I had an idea of what I wanted when I went car shopping, the salesman, David Webb, was exceptionally patient during my search. He showed me everything I wanted to see; answered all of my question shopping, the salesman, David Webb, was exceptionally patient during my search. He showed me everything I wanted to see; answered all of my questions; and had no problem with my wanting to test drive one of the cars more than once. He acted as my "devil's advocate" and helped me to consider every aspect of both cars I was looking at. I went with the Outback over the Forester (just barely) and have never been more satisfied. I will definitely return to Gerald Subaru for my next new automobile; and hopefully David Webb will still be there to assist me with that purchase. More

I own a 2000 Subaru Outback with almost 217,000 miles on it. I bought it new, and started taking it to Gerald in North Aurora soon after I purchased it. Brian has been a gem to work with. He is honest, a it. I bought it new, and started taking it to Gerald in North Aurora soon after I purchased it. Brian has been a gem to work with. He is honest, and has told me when I DON'T need something. He's friendly, and trustworthy. I totally trust taking this car to this dealership, and to Brian specifically, for service. Great car, and great service!! More

I was looking for a new Nissan but ended up with a Subaru. Dan's knowledge of Subaru's is unsurpassed and I'm so happy with my new car! Subaru. Dan's knowledge of Subaru's is unsurpassed and I'm so happy with my new car! More

Started looking for a car in April, with Gerald, since I had bought a car from them a year ago, and they were the closest dealer. I hadn't had the best experience, but wanted to give them a chance. What a f had bought a car from them a year ago, and they were the closest dealer. I hadn't had the best experience, but wanted to give them a chance. What a fiasco! I recommend running the other way. More

i had a great experience dealing with Mr. Ali, he's very professional, and very helpful, answered all our questions, gave us all the information we needed to make our decision, i would buy from this dealers professional, and very helpful, answered all our questions, gave us all the information we needed to make our decision, i would buy from this dealership, and recommend it to everyone i know.thanks gerald, and special thanks to abdou ali. More

We had a great experience buying our vehicle. We also had them install a remote start system. The service department was fast and great service. We bought the 2011 subaru outback couldn't be happier with the them install a remote start system. The service department was fast and great service. We bought the 2011 subaru outback couldn't be happier with the car we bought and the service we received. The sales person took us out on many different test drives as when we started we didn't even know which subaru we liked. He is very patient and informative. More

Walked into Gerald Nissan without the serious intention of buying a car. Test drove a few and decided I really liked the Nissan Juke. Brian & the Business Manager high-balled a price, I said "thanks but of buying a car. Test drove a few and decided I really liked the Nissan Juke. Brian & the Business Manager high-balled a price, I said "thanks but no thanks" and they miraculously came back with a monthly payment $100 lower - as long as I purchased on the spot. Not one to make a financial decision without the wife's input, said "thanks for your time." Went back the next day (Saturday). Brian was with another customer & suggested I walk around the showroom a bit...an hour & a half later, I left. He called & explained coming in first thing in the AM would have been better. Regardless, went back and low & behold the one-day-only offer still stood. After the deal was done, I hopped in the car and realized a few things were missing - floor mats and an owner's manual. I asked Brian about them & he informed me that floor mats didn't come with the car & he'd have to order the owner's manual. He said he'd see what he could do on the floor mats but called on Monday to say "sorry, no can do." I just bought a $25k car and he couldn't throw in floor mats? Shouldn't a car come with floor mats? Apparently, once the sale was done, all desire to hook a brother up was null & void (though he did ask me to treat him well on the customer satisfaction survey.) My bad for not realizing a car didn't come with floor mats but their bad for ending this relationship on a negative note over $150 floor mats. This was my 3rd purchase with Gerald...not sure I'll go back (or recommend them to friends/family.) More