Germain Audi of Ann Arbor

Appointment made when requested, Assessment of work needed done in a timely and informative way. Work done in appropriate time. Phil always does an excellent job. needed done in a timely and informative way. Work done in appropriate time. Phil always does an excellent job. More

The Audi and Porsche service team at Germain Ann Arbor are truly professional providing for a very time efficent service experience! Would like to hear from Audi on an adjustment to water/wind pressure are truly professional providing for a very time efficent service experience! Would like to hear from Audi on an adjustment to water/wind pressure leak in 2013 RS5 driver's door window left upper rear corner fitment. More

I was shopping for either an A7, the BMW 740 or a Jaguar XJ. I stopped to look at the Audi. I walk in, and most of the sales staff is standing around talking to each other. Two are helping customers. I XJ. I stopped to look at the Audi. I walk in, and most of the sales staff is standing around talking to each other. Two are helping customers. I try for eye contact, no luck. I open the door of the A7 sitting in the showroom, and start looking around. Still no help. I open the freaking trunk. Nothing. I walked around looking for pamphlets. The ONLY person who acknowledged my existence, in my 10 minutes there. was one of the other customers. NOW I am only looking at the 7 Series or the XJ.... Simply inexplicable. More

When I contacted Christopher Hamm with questions he was very prompt with his responses. He also made sure that when my brother came in to the buy the car that he was up to date with the car that I liked. H very prompt with his responses. He also made sure that when my brother came in to the buy the car that he was up to date with the car that I liked. He also was very helpful with showing me the cars amenities. Very satisfied. More

The service department at this dealership is excellent. They will do anything to fix your car. They take the time to explain what is wrong. The best part is that they don't try to get you on cost just gr They will do anything to fix your car. They take the time to explain what is wrong. The best part is that they don't try to get you on cost just great service and honesty. I drive my car in from Canada to see these guys. They are the best! More

The staff here is GREAT! I have taken my vehicle in for numerous reasons! Money stuck in holder, replace instrument cluster (x2), countless oil changes, have even gone in with sound effects, unable to expl numerous reasons! Money stuck in holder, replace instrument cluster (x2), countless oil changes, have even gone in with sound effects, unable to explain where it was coming from. They are always there to help. Allen and the others always treat me with respect, know where I will be heading every time I come in (drop -offs), always know who I am when I call in, without a last name or getting a chance to pull up my information. I would definitely buy a new car from them, when it comes time to replace mine! The smaller perks that I always rave about and don't take for granted...they always wash my car and vacuum it when I get it serviced! Love it! :) Signed, Sonia Happy Customer More

Staff are great here. They are friendly, helpful, and explain clearly anything that needs to be done to your car. They always wash my car too, which I love!!! Thanks for being such a service friendly p explain clearly anything that needs to be done to your car. They always wash my car too, which I love!!! Thanks for being such a service friendly place to get your car maintained at. More