Germain Audi of Ann Arbor

Efficient and down to Earth. Whole experience was much better than my first time buying a car. Highly recommend. Whole experience was much better than my first time buying a car. Highly recommend. More

Vehicle was as advertised. Very minor damage. Like brand new less than 8k miles 😳 great price Very minor damage. Like brand new less than 8k miles 😳 great price More

Joe has worked to keep the service department as a pleasant place to visit. I always feel that they are trying to keep service as a necessary but easy experience. pleasant place to visit. I always feel that they are trying to keep service as a necessary but easy experience. More

John was fantastic, helped me get in a new car very quickly and his service was fantastic. He answered all my questions quickly. The rest of the staff seemed disinterested in helping me. quickly and his service was fantastic. He answered all my questions quickly. The rest of the staff seemed disinterested in helping me. More

Lease experience was great. Service is horrible! Had to go back when they did not fix what was broken. I was told was hot broken. When my wife went to test the broken door it still did not work. Never r go back when they did not fix what was broken. I was told was hot broken. When my wife went to test the broken door it still did not work. Never received call when part came in. Made another apt. Left car for 8 hours and was not even started when we went to pick up. More

Professional,Friendly ,fast Joe and the whole Audi Team are fantastic to work with ,on any type of work needed on my vehicle,weather small or large ,they take of the customer, fi Joe and the whole Audi Team are fantastic to work with ,on any type of work needed on my vehicle,weather small or large ,they take of the customer, first More

Great experience!! My first time at Germain was when I actually experienced the true luxury car purchasing process and this also carries over to the service department. My first time at Germain was when I actually experienced the true luxury car purchasing process and this also carries over to the service department. Rod was great making all the arrangements with finance and Pat is always making sure my Q5 is well-maintained. I will be turning over my Q5 to my nephew in 2 years, so I will be back for another Audi! More

If you want your Audi fixed right, Germain is the place We've used Germain for years dating back to Howard Cooper days. First with Phil Kaiser and now with Pat Richter. Both service techs have been great We've used Germain for years dating back to Howard Cooper days. First with Phil Kaiser and now with Pat Richter. Both service techs have been great to work with -- clear, direct, easy to work with. And the service is great. We have 4 Audi wagons and 1 A4 sedan. Two of our cars have had warranty repairs for the piston ring issue on the 2.0T motor and both came back perfect! One now has 170K miles and still does not burn a drop of oil between oil changes (10K miles between changes). The other is at 130K miles and is also perfect. More

Exceptionally wonderful Originally from Los Angeles, I’ve been in Michigan for almost 2 years now and brought my Audi Q3 across with me. The care I’ve received from the emplo Originally from Los Angeles, I’ve been in Michigan for almost 2 years now and brought my Audi Q3 across with me. The care I’ve received from the employees/staff here has been more than I could have ever asked for. I’ve come into the dealer with some maintenance services a number of times, and whether it was a quick fix, or required for a much longer stay, it was always communicated to me then and there. If anything were to change and I’m not there in person, I’ve always been notified immediately and I appreciate that so much! In terms of hospitality, I’ve always been asked if I wanted any refreshments, such as coffee or tea, and have been treated with sincere kindness. The customer service exceeds all expectations, and I only wish that every dealership, or any management at that, would live up to the quality of Audi of Ann Arbor. I always enjoy catching up and hearing of any new developments in the company’s and employees’ lives as I feel they are like family to me, now! Thank you for being such great human beings!! Please know that we appreciate you so much! More