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Germain Audi of Ann Arbor

Ann Arbor, MI

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55 Reviews

2575 South State St.

Ann Arbor, MI

48104

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Showing 55 reviews

June 03, 2022

Vehicle was as advertised. Very minor damage. Like brand new less than 8k miles 😳 great price More

by fatymcbutrpantz
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Xique
Jun 06, 2022 -

Germain Audi of Ann Arbor responded

We thank you for the opportunity to earn your business and appreciate the positive feedback. Best Regards, JP Lammers General Manager

May 27, 2022

Joe has worked to keep the service department as a pleasant place to visit. I always feel that they are trying to keep service as a necessary but easy experience. More

by georgecroll
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Gruss, Patrick Richter
May 31, 2022 -

Germain Audi of Ann Arbor responded

Thank you for choosing Germain Audi of Ann Arbor for your service needs. Your trust in our team to keep you and your Audi safely on the road is greatly appreciated. Best Regards, JP Lammers General Manager

November 30, 2021

John was fantastic, helped me get in a new car very quickly and his service was fantastic. He answered all my questions quickly. The rest of the staff seemed disinterested in helping me. More

by aji8954
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Marshall
Dec 01, 2021 -

Germain Audi of Ann Arbor responded

Thank you for your business and kind words regarding your experience with John. We are sorry to hear your visit was not the 5-star experience we work hard to deliver and appreciate your feedback. Best Regards, JP Lammers General Manager

September 17, 2021

Lease experience was great. Service is horrible! Had to go back when they did not fix what was broken. I was told was hot broken. When my wife went to test the broken door it still did not work. Never r More

by Angry customer
Overall Experience
Recommend Dealer
No
Employees Worked With
Joseph Gruss
Sep 24, 2021 -

Germain Audi of Ann Arbor responded

We are disappointed to know that your visit was not the 5-star service experience that our team works hard to deliver to each guest. We have researched your experience and are working to improve our internal communication to better serve our guests going forward. We appreciate your business and thank you for bringing this concern to our attention. Best Regards, JP Lammers General Manager

December 23, 2019

Great car buying experience - but bad service Kashaka seems to be the only person in the dealership I met who cares about their reputation. The sales person who sold me the car was excellent as More

by BobC
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kashaka Fields
January 12, 2019

Professional,Friendly ,fast Joe and the whole Audi Team are fantastic to work with ,on any type of work needed on my vehicle,weather small or large ,they take of the customer, fi More

by Drumsplay2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Gruss
Jan 14, 2019 -

Germain Audi of Ann Arbor responded

Thank you for sharing Joe and our team's commitment to customer satisfaction. We look forward to our continued relationship. Best Regards, JP Lammers General Manager

December 18, 2018

Great experience!! My first time at Germain was when I actually experienced the true luxury car purchasing process and this also carries over to the service department. More

by JOJI29
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kashaka Fields, Rod Strozier, Patrick Richter
Dec 19, 2018 -

Germain Audi of Ann Arbor responded

Thank you for letting us know that both our sales and service teams have provided you with the quality luxury car experience you deserve. We look forward to our continued relationship. Best Regards, JP Lammers General Manager

December 16, 2018

If you want your Audi fixed right, Germain is the place We've used Germain for years dating back to Howard Cooper days. First with Phil Kaiser and now with Pat Richter. Both service techs have been great More

by germancarguy123
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Richter
Dec 17, 2018 -

Germain Audi of Ann Arbor responded

Thank you for your business and for sharing your complete satisfaction with our service team. See you next time. Best Regards, JP Lammers General Manager

December 08, 2018

Exceptionally wonderful Originally from Los Angeles, I’ve been in Michigan for almost 2 years now and brought my Audi Q3 across with me. The care I’ve received from the emplo More

by minahong
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Gruss, Patrick Richter
Dec 10, 2018 -

Germain Audi of Ann Arbor responded

Thank you for letting us know our team continually provides you with a quality Germain experience, which you very much deserve. Best Regards, JP Lammers General Manager

December 03, 2018

Service no matter what A dealership above the rest. Whether it is regular maintenance or an emergency repair, I can count on them to take care of the situation. Plus, they a More

by Sarah's auto
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Phil Kaiser
Dec 05, 2018 -

Germain Audi of Ann Arbor responded

Thank you for your trust and faith in our team. We truly value your business. Best Regards, JP Lammers General Manager

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