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Germain BMW of Naples

Naples, FL

Overview
Reviews
4.9
2,814 Reviews
Call Dealership (239) 643-2220
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11286 Tamiami Trail N

Naples, FL

34110

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Showing 2,814 reviews

October 19, 2026

Rhoel took very good care of me and my X5 for its 3-year annual service as usual. Since I had a minor water leak, he arranged a loaner for the 24 hours it took to repair. Thank you Rhoel. More

by TomK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
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Oct 20, 2026 -

Germain BMW of Naples responded

Thank you for taking the time to share your positive experience with Rhoel. His dedication to customer satisfaction is an asset to our team here at Germain. Best Regards, Paul Cullinan General Manager

October 16, 2026

No words can describe how great this dealership is service and personnel are outstanding in every way. More

by peterjdasilva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Emerson, Chuck Griffith
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Oct 19, 2026 -

Germain BMW of Naples responded

Thank you for sharing. Our team works hard to ensure our guests receive only the best in customer care. Best Regards, Paul Cullinan General Manager

October 14, 2026

Tona was personable and professional. We love her service and assistance. She is an exceptional employee. The whole crew is great. Joe greeted us in service for or scheduled oil change. More

by barry_w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
Print
Oct 15, 2026 -

Germain BMW of Naples responded

Barry, thank you for your positive review! We are glad that Tona and our team provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your BMW's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Paul Cullinan General Manager

October 08, 2026

Taken in right away and greeted very fast and friendy. told where to go to get help with my problem More

by jmathome47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Barta
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Oct 12, 2026 -

Germain BMW of Naples responded

Providing a quality and efficient visit for all is our priority here at Germain. Thank you for sharing yours. See you next time. Best Regards, Paul Cullinan General Manager

October 08, 2026

Picked up a screw in left front tire. Stopped into Germain BMW and was immediately taken care of by Service Dept. Rhoel Gray quickly processed the paperwork and new tire is working fine More

by et
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
Print
Oct 12, 2026 -

Germain BMW of Naples responded

Our team is happy that Rhoel was able to quickly assist and get you back on the road. Please let us know if you need anything further. Best Regards, Paul Cullinan General Manager

October 07, 2026

Rhoel is always friendly and a pleasure to work with in the Service Department. Thanks Rhoel! More

by jlisaak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
Print
Oct 07, 2026 -

Germain BMW of Naples responded

We appreciate your positive feedback about your experience with Rhoel. He is certainly dedicated to customer satisfaction, and we are fortunate to have him on our team, taking great care of our valued guests. Best Regards, Paul Cullinan General Manager

October 06, 2026

Recall on starter was easily scheduled and completed on time as were additional required maintenance services. More

by rjcjr64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
Print
Oct 07, 2026 -

Germain BMW of Naples responded

Providing quality service is our goal here at Germain. Thank you for choosing our team to assist with your recall needs. Best Regards, Paul Cullinan General Manager

October 03, 2026

The job was done on time in a quality manner that was excellent. Mr. Bongle is a pro! Thx. BES More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
Print
Oct 05, 2026 -

Germain BMW of Naples responded

We are fortunate to have Jeremy on our team taking great care of our valued customers. Thank you for choosing Germain for your automotive needs. Best Regards, Paul Cullinan General Manager

September 30, 2026

Every employee was very professional and the communication system between departments was exceptional! We really enjoyed Andy and Gabby. More

by Dougd
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andy Naum, David Walker-Hughes, April Buckley
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Oct 02, 2026 -

Germain BMW of Naples responded

Congratulations on your new BMW. Thank you for taking the time to share your 5-star experience and for letting us know that Andy and Gabby were a joy to work with. Best Regards, Paul Cullinan General Manager

September 25, 2026

Very efficient, they had a loaner waiting for me when I arrived, posted videos that I could watch as they performed the service and completed the 3rd year service in less than 3 hours. Very professional! More

by raylenhardt47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
Print
Sep 28, 2026 -

Germain BMW of Naples responded

Thank you for your great feedback! We’re glad our team kept you informed and provided clear insight into your vehicle’s needs. It’s wonderful to hear you appreciated the video inspection, loaner, and efficiency of our team—we look forward to seeing you again for your future service needs! Best Regards, Paul Cullinan General Manager

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