Germain BMW of Naples

We were out of town and saw an add for a BMW at Germaine dealership. We call and spoke with Ken Caraglio. He put together a fabulous deal for us! We returned and went right over to Germaine. Ken had all the paperwork together answered all our questions and we left with our new car! Ken was knowledgeable, personable and a pleasure to work with. We will definitely go back to Ken when we are ready for another car.

Jim McGinn and Natasha Chang were both excellent during the buying process. I highly recommend them. They were patient with all of our questions and had great suggestions.

Couldn't ask for a better experience. Great staff, highlighted by Jim McGinn. He went above and beyond. Reviewed my current lease in Massachusetts, educated me on lease turn in, ordered me a new car for delivery here in Florida. Gave me the entire pros and.cons of the various models. He knows his BMW's. Personable, knowledgeable, informed and not pushy. What more can you ask! Vehicle delivery was a breeze

Sorry to not have gotten this out earlier but here it finally is. Bought a used 2012 X3. Daron Lynn was my sales contact. Do note we live in New Hampshire and this was done all on line. I can say that the whole process really blew us away, every detail was covered and taken care of with not one issue. Daron even had a shipping company that he recommended and within 3 days our new to us vehicle was delivered to our doorstep. Would surely buy another vehicle again. Thank you Germain and thank you Daron. Gray and Jill Bujnowski. Enfield NH.

Service has always been great. When it was time to look for something newer, we were asked to give pre-owned a shot, and happy we did. KC was low pressure and high service throughout the whole experience. He did everything he could to make the process easy for us, from calling our insurance company, arranging transfer of our tags, and even lent a hand moving ‘stuff’ from old Car to the new. Thank you!!

Upon walking into the dealership, I was greeted with a smile and eventually a loaner to test out. That loaner is now my new 430i convertible. Raquel was very welcoming and helped me get situated with both Jeremy in service and Natasha in sales. Chris made sure I was taken care of. Being new to Naples, it was nice to be treated like family from the moment I walked in till we drove away after our tutorial with Anthony.

Entire transaction accomplished while I was out of town via phone/email/text! Jim McGinn was very attentive to my situation and a pleasure to work with.

The atmosphere was welcoming and open. From the moment we walked in, we felt like we were among friends who wanted to get know us. All members of the team gave us the opportunity to ask questions and provided information based on what we needed. We never felt rushed or pushed. It was a pleasure to meet the Naples BMW family who led us to aquiring the car we desired.

We bought our new BMW convertible with the help of Ken Caraglio, the most well informed salesman I have ever dealt with. He answered all our questions and introduced us to the key staff we will be dealing with now that we own this car. Above all I was impressed with the professionalism of not only Ken but the finance, service and management staff. Thanks Germain. We look forward to being your customers.

Jim , the sales associate was very pleasant, very knowledgeable with the car we were interested in , made our experience at the dealership very pleasant without hassle, overall time we spent at the dealer was less than 2 hrs, well done Jim . We will see you again when its time for new car.