Germain BMW of Naples

Very efficient, they had a loaner waiting for me when I arrived, posted videos that I could watch as they performed the service and completed the 3rd year service in less than 3 hours. Very professional! arrived, posted videos that I could watch as they performed the service and completed the 3rd year service in less than 3 hours. Very professional! More

This time, I really appreciated Rhoel Gray's help. Over the phone he told me how to replace the batteries on the car keys. He advised me when my battery died, needed AAA to jump-start the car and Over the phone he told me how to replace the batteries on the car keys. He advised me when my battery died, needed AAA to jump-start the car and offered to have a 'loaner' car ready for me even though this was an unexpected event on a Saturday. We kept the nice loaner until Monday afternoon and picked up a clean BMW 3E with two new batteries! Thank you Rhoel. Sarah Randt More

I recently had my 2024 BMW 330i serviced at Germain BMW and was extremely pleased with the entire experience. The service was excellent from start to finish. The team was professional, courteous, and knowl and was extremely pleased with the entire experience. The service was excellent from start to finish. The team was professional, courteous, and knowledgeable, and communication throughout the process was outstanding. They clearly explained what was needed, kept me informed regarding the status of my vehicle, and, most importantly, followed through on their commitments. Everything was handled efficiently and professionally, with a strong focus on customer service and attention to detail. It is refreshing to work with a service team that does what they say they will do and keeps the customer informed along the way. I appreciate the level of professionalism and responsiveness demonstrated by the Germain BMW team and would highly recommend their service department. More

Rhoel my advisor was great at getting my new key ( I misplaced my original one) setup.He is quite knowledgeable about CPR to revive me after seeing the replacement cost of a lost key....at little humor misplaced my original one) setup.He is quite knowledgeable about CPR to revive me after seeing the replacement cost of a lost key....at little humor. Been using Germain since we moved to FL in 2017, highly recommend> More

Chuck Griffith is our service leader and he is the reason we keep coming back to Germaine for our services. He always goes way beyond our expectations in making our appointments flawless and timely. He alway we keep coming back to Germaine for our services. He always goes way beyond our expectations in making our appointments flawless and timely. He always responds when I reach out and besides all that professionalism hes really a great guy!! More

I want to include the person who worked on my car that sent me the video. I do not have his name. The video he sent me was very impressive. Very much appreciated! Please include him as very satisfied w sent me the video. I do not have his name. The video he sent me was very impressive. Very much appreciated! Please include him as very satisfied with my service!! Excellent job taking care of my car!!! More

Great dealership, always helpful with scheduling. Loner vehicle available when needed. Fast service and also recalls are completed fast sometimes even while you wait while getting your oil change. Ve Loner vehicle available when needed. Fast service and also recalls are completed fast sometimes even while you wait while getting your oil change. Very happy with their customer service, especially Chuck Griffith who is always willing to help. It is always a pleasure to work with him. Thank you. More

Mr. Gray was a pleasure to work with and very Knowledgeable. The waiting room was comfortable. Knowledgeable. The waiting room was comfortable. More

Germain BMW was a pleasure to work with. The facility is modern, clean and comfortable. The location is very convenient. Rohel Gray, Assistant Service Manager, was knowledgeable, very The facility is modern, clean and comfortable. The location is very convenient. Rohel Gray, Assistant Service Manager, was knowledgeable, very helpful, courteous and thorough. I appreciated his input regarding test driving my vehicle. Rhoel did not rush me and when the service work completed explained everything that was done. My vehicle was washed and ready to go and rides beautifully. Also, would like to commend your service technician, unfortunately, I can't remember his name for the work he performed on my vehicle. Having the rear tires replaced the wheel rims were not scratched. Additionally, the Germain dealership did not charge an additional percentage for using a credit card. I plan to continue to do business with Germain BMW of Naples. More