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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,065 Reviews

1,065 Reviews of Germain BMW of Naples - Service Center

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July 17, 2023

Excellent experience. Jeremy answered my questions and arranged for a loaner since the service required would take longer than I anticipated. More

by jimraney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2023 -

Germain BMW of Naples responded

Jim, We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that Jeremy helped to make your service experience such a positive one. Best Regards, Flavio Galasso General Manager

July 14, 2023

Every time I’ve had to take my BMW for service whatever it may be I’ve had the pleasure of doing business to Jeremy Bongle. He has treated me in a very professional manner and handled everything to my sati More

by Scwissman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Germain BMW of Naples responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit! Best Regards, Flavio Galasso General Manager

July 13, 2023

A+ for Service Advisor Jeremy Bongle at Germain BMW. Always attentive and helpful with all of my concerns. More

by fran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Germain BMW of Naples responded

We’re so happy you enjoyed a convenient service visit with Jeremy. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples and for your continued business. Best Regards, Flavio Galasso General Manager

July 13, 2023

George Donovan was very service oriented. As a BMW owner one expects great service and he delivered! More

by Jpcutts1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Jul 13, 2023 -

Germain BMW of Naples responded

Thank you so much for sharing your experience with Germain BMW of Naples. We want every experience to be “five stars”! We appreciate you for taking the time to leave us this positive feedback! Best Regards, Flavio Galasso General Manager

July 11, 2023

George is the best! Always is courteous and explains everything in detail. he is my go to guy at Germain. More

by jamesperko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Jul 12, 2023 -

Germain BMW of Naples responded

We thank you for your business and for highlighting George and his dedication to customer satisfaction. Best Regards, Flavio Galasso General Manager

July 07, 2023

Excellent Customer Service! Tona in the service department is awesome! Appointment was easy to schedule. More

by Cathyross2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona
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Jul 10, 2023 -

Germain BMW of Naples responded

Thanks, Cathy! We're happy to hear that you had a great service experience and that your BMW was well taken care of. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

July 07, 2023

Chuck Griffith provides excellent and timely service . Communicates well .Represents Germain in a professional way. More

by knarfmw
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Germain BMW of Naples responded

It's great to hear that Chuck was so helpful and attentive and that he took great care of your BMW. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

July 05, 2023

Always seamless, outcome driven experience from Chuck Griffiths. He is an outstanding Service Advisor who delivers every time! More

by Denzil.Samuels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Denzil.Samuels responded

1st Class Service

July 05, 2023

Chuck Griffith in the service was excellent the work was completed on time as promised. More

by dgavelek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Germain BMW of Naples responded

We’re so happy you enjoyed a convenient service visit with Chuck. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

July 03, 2023

Just purchased a 2024 431 Convertible. . AC not working,,,, cant get an appointment till Aug 8, Will not look at the car on a Saturday because not enough people working.. Ridiculous.. sho More

by policerm284
Service Price Transparency
Recommend Dealer
No
Employees Worked With
service rep
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Jul 10, 2023 -

Germain BMW of Naples responded

We are sorry to learn of your dissatisfaction with our dealership. Our service manager, Bill Emerson would be happy to speak with you regarding your concern. Bill can be reached at 239-449-5527. Best Regards, Flavio Galasso General Manager

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