Back

Germain BMW of Naples - Service Center

Naples, FL

4.9
1,051 Reviews

1,051 Reviews of Germain BMW of Naples - Service Center

Sort by
June 22, 2023

George Donovan was great to work with. The other members of the Germain team also did a great job. More

by gary
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
George Donovan
Jun 23, 2023 -

Germain BMW of Naples responded

Our team works hard to ensure a positive service experience for all. Thank you for sharing yours. Best Regards, Flavio Galasso General Manager

June 20, 2023

Always receive great service ! I enjoy working with Chuck Griffith , very accommodating and knowledgeable! Thank you! More

by Schnutzi
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Germain BMW of Naples responded

We’re so happy you enjoyed a convenient service visit with Chuck. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

June 19, 2023

Jeremy Bongle has done an excellent job for us every time we visit. We have had some issues getting down to pick up the car but Jeremy has been more than generous in accommodating our needs. Again thank y More

by Deborahlyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Germain BMW of Naples responded

It's great to hear from you, Deborah! We're glad you continue to have excellent service experiences with us, and that Jeremy always makes sure that you and your BMW are well taken care of. We appreciate your business and look forward to seeing you at your next service visit. Best Regards, Flavio Galasso General Manager

June 17, 2023

Germain BMW and their derive team are so great. You feel welcome the minute you drive up for service. Charles Griffith our service rep is by far the best one we have ever had. I have owned BMWS for More

by Pamela Norris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Germain BMW of Naples responded

Thanks so much, Pamela! Your total satisfaction is why we do what we do. Chuck does an exceptional job of taking care of his clients’ vehicles, and we’re glad your experience was no different. Thank you for choosing Germain BMW of Naples for your service needs! See you next time. Best Regards, Flavio Galasso General Manager

June 17, 2023

Sorry but nothing additional comes to mind at this time. Everything was great as always. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Germain BMW of Naples responded

We truly value your business and thank you for choosing Germain BMW of Naples for your automotive service needs. Best Regards, Flavio Galasso General Manager

June 15, 2023

Great service and quality work. My service advisor Chuck is terrific. I like the way the keep me informed. More

by Rgoetz16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Germain BMW of Naples responded

Our goal is to provide a quality and informative service experience to all. Thank you for sharing yours. Best Regards, Flavio Galasso General Manager

June 14, 2023

My first visit to Germain BMW for service. It was easy to schedule the appointment online and there were a number of available days and times. My needs were simple, oil change and brake flui More

by Gregg Strong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Germain BMW of Naples responded

Thank you for taking the time to share your positive service experience with our team here at Germain BMW of Naples. We truly value your business and appreciate your kind recommendation. Best Regards, Flavio Galasso General Manager

June 13, 2023

I was very pleased by the willingness to service my car that needed a new battery. More

by Drjriley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Jun 14, 2023 -

Germain BMW of Naples responded

Thanks for the 5-star rating! We appreciate your business and look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager

June 07, 2023

Mr Roehl Gray has been taking care of our cars for last nine years. He is the best! More

by Heidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Germain BMW of Naples responded

Your continued business and positive feedback about your experiences with Rhoel are greatly appreciated. Thank you for sharing. Best Regards, Flavio Galasso General Manager

June 06, 2023

This was my first visit to this dealership. George Donovan was very professional and informative. More

by Frank Petrulla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Jun 07, 2023 -

Germain BMW of Naples responded

Frank, We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that George helped to make your service experience such a positive one. Best Regards, Flavio Galasso General Manager

...
42
...