Germain BMW of Naples - Service Center

Mr. Moises Marante took care of our vehicle recently. We were kept well informed and the X1 was repaired and ready well before we expected it. Communication is the key and Mr. Marante does a great job! were kept well informed and the X1 was repaired and ready well before we expected it. Communication is the key and Mr. Marante does a great job! More

Jeremy Bongle has always been very helpful with our service needs. He is courteous and knowledgeable regarding the BMW service process. He is a someone I would recommend to anyone. service needs. He is courteous and knowledgeable regarding the BMW service process. He is a someone I would recommend to anyone. More

Cory Hespeler led the charge as Germain BMW again exceeded my expectations while remedying an opcode issue and providing superior service on my 530xi. The appointment time was met, Cory's explanation exceeded my expectations while remedying an opcode issue and providing superior service on my 530xi. The appointment time was met, Cory's explanations were thorough and satisfying, the tech sent me a video of the undercarriage that was GREAT TO SEE, fluids were changed and topped off as needed, and the car is cleaner now inside & out! Exceeding customers' expectations is easily said, and difficult to live up to. Germain BMW lives up to its deserved reputation, again! More

George was able to schedule my service quickly and all was performed in a professional and efficient manner. He is an excellent service manager and demonstrates concern for the customer. A credit to Ger was performed in a professional and efficient manner. He is an excellent service manager and demonstrates concern for the customer. A credit to Germain BMW. More

Great Service from Tona Zarrelli………Everything was done Great Service from Tona Zarrelli……… Everything was done professionally, with attention to detail. Yes, I will be back. Great Service from Tona Zarrelli……… Everything was done professionally, with attention to detail. Yes, I will be back. More

Rhoel Gray is the best service advisor I have ever come across in my 60+ years of working with automotive dealerships. He has a great grasp of "excellent customer service" which has become almost extinct across in my 60+ years of working with automotive dealerships. He has a great grasp of "excellent customer service" which has become almost extinct in this country over the last few years. He is very cordial, respectful and very honest with me at all times. He is a pleasure to deal with and seems to love his job. Germain BMW should be proud to have him as one of their employees. If I had my way he would come and work for me at any time!!! I love going to Germain BMW which is a totally opposite experience when I have to go to Naples Dodge to get my truck serviced as it is always a dreadful experience. I wish that Germain BMW would service my Dodge Ram for me!!! :-) Cheers to Roel Gray!!! More

Needed a complete replacement of sunroof for an X5. Tona Zarelli did a great job taking care of the repair for me. I was out of town and she kept me informed of the progress from start to finish. Very respo Zarelli did a great job taking care of the repair for me. I was out of town and she kept me informed of the progress from start to finish. Very responsive,professional, and courteous! More

Thanks to Rhoel Gray's obvious attention and care, I left BMW totally reassured and satisfied. BMW totally reassured and satisfied. More

Chuck Griffith was very helpful arranging for a loaner car and staying in contact while my repairs were done. Chuck was very professional and a pleasure to do business with. car and staying in contact while my repairs were done. Chuck was very professional and a pleasure to do business with. More

My service rep Chuck Griffith took excellent care with my problem. Prompt, courteous, and customer-oriented. my problem. Prompt, courteous, and customer-oriented. More