Germain Cadillac of Easton

I must first preface my comments by saying that it is of no surprise to me that the dealership is as successful as it is because of savvy business professionals like Marc Hellman. It was very evident that h no surprise to me that the dealership is as successful as it is because of savvy business professionals like Marc Hellman. It was very evident that he has a "customer centric" approach as he truly focuses on the needs/desires of the client; this is where most dealerships "miss the boat". My wife and I just recently purchased a Caillac Escalade and shortly after the purchase, had a few drivetrain related issues. As Marc embodies all facets of being loyal, dedicated and committed to the customer, he made the decision to put us in a different Escalade that was even nicer than the one we purchased!! WOW, now that is service at it's best. It is also important to note that there were a host of other people that made the transaction pleasant: John Striefel, Kenny Quinn, service dept. and others. I will definitely be a repeat customer!! Thanks, Brad More

My experience buying a car from Marc was excellent.He was very quick to answer them or find out what he did not know. He had the car ready and clean at the time we arranged. I found the owners manual missi very quick to answer them or find out what he did not know. He had the car ready and clean at the time we arranged. I found the owners manual missing when I got home so I called Marc and he sent one to me since I live in Canada. GM would not transfer the extra warranty that this Cadillac certified pre owned vehicle had to Canada but they where willing to make up the difference in the final price.I would recommend Marc to anyone buying a car there. More

Never have I felt so comfortable during a car buying experience as this is the third car I have purchased. Marc was very friendly and answered every question I asked as thoroughly as possible. He was experience as this is the third car I have purchased. Marc was very friendly and answered every question I asked as thoroughly as possible. He was also very honest and patient, and never once did he try to pressure me into anything. Even after I purchased the car and drove it off the lot Marc went above and beyond to make sure I was satisfied with my purchase. I would definitely recommend my friends and family to Marc and Cadillac of Easton. More

Marc was a pleasure to work with. He was very open and honest. Made you feel important. Very professional. Marc was very patient. No high pressure sales. Would recommend him to friends for future purchase honest. Made you feel important. Very professional. Marc was very patient. No high pressure sales. Would recommend him to friends for future purchases. He new his job and could answer all of our questions. He took care us on every issue that was within his power to take care of. Even after the sale, I did not receive the owners manual and case, but Marc took care of that also. LauraLee was also a pleasure to work with. More

John has renewed my faith in car salesman. He was helpful and considerate through the entire process. John was never aggressive nor was he disrespectful. He was thorough in his explanations and always was wi and considerate through the entire process. John was never aggressive nor was he disrespectful. He was thorough in his explanations and always was willing to provide whatever information I needed. When in need of another vehicle, I will not hesitate to contact John. Germain is fortunate to have an employee like John Streifel. More

Marc made every effort to make sure that I was given every detail about my purchase. He did an excellent job of walking me through the entire process. Thanks Marc!! every detail about my purchase. He did an excellent job of walking me through the entire process. Thanks Marc!! More

My experience was the best buying experience sence dealing with my late Brother-in-law who owned his own Ford Dealership!Marc is an assit to Germain! I told Marc that I had been trying to talk my wife dealing with my late Brother-in-law who owned his own Ford Dealership!Marc is an assit to Germain! I told Marc that I had been trying to talk my wife into buying a Cadillac CTS a/w/d/ and when I did I would call him, even though We live 150 miles from Easton. More

My experience with purchasing a new Cadillac from Marc and Germain Cadillac of Easton has been very reassuring. Marc was helpful to explain every aspect of the purchase and he also reviewed all the optio and Germain Cadillac of Easton has been very reassuring. Marc was helpful to explain every aspect of the purchase and he also reviewed all the options on my new car. This was very helpful driving home that afternoon. All of his co-workers handle their respective duties thoroughly which made my experience purchasing my new car quite simple. More

Every time I've tried to your service it has been terrible to say the least. The first time I tried to have my Cadillac STS serviced at your facility. I was always sent to voice mail, and I wouldn't terrible to say the least. The first time I tried to have my Cadillac STS serviced at your facility. I was always sent to voice mail, and I wouldn't get any return calls. When I finally was able to make an appointment. My appointment was not honored. It took them over 2 hrs for a basic oil change. So after I left I said oil changes must not be a strong point of your facility. Then finally I needed other service and parts. On Monday October 3rd I called the parts department to check pricing on parts and find out what I needed to do as far as order a part. After I finish my conversation with the parts department I ask them to transfer me to service. Brian answered the call. I told him i needed my STS serviced and would need a loaner car. Brian told he wouldn't a loaner car until Thursday. I said fine and set the appointment for 8 AM Thursday morning. On Thursday I arrive at the garage and find out they didn't have a appointment set for me by the attendant. Then I go inside and talk to Anthony. He said I had an appointment set for Friday and I couldn't get a loaner car. He hasn't had any available for a day and a half. One of the reasons I purchased the STS from Germain Cadillac was my salesman told that when I needed service I would be able to use a loaner car if needed. I am finding out that buying a car from Germain cadillac is the biggest mistake any one can make who values the word of individuals. More