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Germain Cadillac of Easton

Columbus, OH

4.1
412 Reviews

4200 Morse Crossing

Columbus, OH

43219

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Showing 412 reviews

January 06, 2020

Love the transparency of this dealership! There is nothing more frustrating than feeling like you are being exploited via a numbers game. I fully anticipate working with this dealership again in the f More

by Y. Wallace
Recommend Dealer
Yes
Employees Worked With
Donna Harmon, Adam Gentry
Jan 07, 2020 -

Germain Cadillac of Easton responded

We appreciate your business and positive feedback. Thank you for allowing our team of professionals the opportunity to earn your business. Best Regards, Kenny Quinn General Manager

November 10, 2019

Your parts department is incompetent. Q I asked for a door and trunk key to be made. First I was told their part didn't come in next I was given an ignition key and then finally I got a door key which di More

by DSR
Recommend Dealer
No
Employees Worked With
Bob Jackson
Nov 12, 2019 -

Germain Cadillac of Easton responded

We understand your frustration and apologize for any misunderstanding regarding your inquiry for a new key for your 1993 Deville. Our team is committed to ensuring our guest's complete satisfaction and we are sorry to learn we did not meet your expectations. As a courtesy when we were unable to secure a correct and working key for your vehicle we offered to refund your money so you were no longer inconvenienced by our team and were able to go elsewhere to obtain the proper working key. Again, our apologies for any frustration or inconvenience we may have caused. Best Regards, Kenny Quinn General Manager

October 29, 2019

From website to purchase, it's easy I found a used car on their website and clicked on the assistance feature. Brad took care of everything from test-drive to purchase. Easy. More

by GTimmons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Martinkovich
Oct 30, 2019 -

Germain Cadillac of Easton responded

Thank you for letting us know Brad took excellent care of you. Enjoy the road in your new car. Best Regards, Kenny Quinn General Manager

September 10, 2019

From Beginning to End.........Great Experience! From beginning to end, Germain's service, on ALL fronts, was professional, friendly and thorough. Adam patiently answered all of our questions during More

by RGB's XT6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Laymon, Adam Gentry
Sep 11, 2019 -

Germain Cadillac of Easton responded

Thank you for allowing Adam and our team the opportunity to earn your business. We are quite fortunate to have Adam on our team as he works hard to ensure our guest's complete satisfaction. Please let us know if you need anything further. Best Regards, Kenny Quinn General Manager

August 24, 2019

Positive, Easy Experience Impressed with Brad and team — great experience from requesting more info about the car (Carfax, etc.) to getting a test drive lined up and all of the More

by MMM123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Martinkovich, Steven McInerney
Aug 26, 2019 -

Germain Cadillac of Easton responded

We truly appreciate your business and are pleased to know that you enjoyed your visit and are comfortable recommending our team to friends and family, it means so much to all of us. Best Regards, Kenny Quinn General Manager

August 10, 2019

Professional no pressure competent people Professional competent no pressure staff that listened to our concerns. Best car buying experience we have received. Will definitely look for Adam for More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Austin, Adam Gentry
Aug 12, 2019 -

Germain Cadillac of Easton responded

Thank you for sharing your complete satisfaction with Adam. We know you will enjoy the ownership of your Cadillac and look forward to building a long and lasting relationship. Best Regards, Kenny Quinn General Manager

August 09, 2019

Great Car Buying Experience Adam Gentry was wonderful to work with. There was no high pressure sales, and Adam answered all of my questions. Ryan was great on the finance side More

by Adam Luckhaupt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Austin, Adam Gentry
Aug 12, 2019 -

Germain Cadillac of Easton responded

Thank you for leaving this awesome review for Adam and Ryan. Your business is greatly appreciated. Best Regards, Kenny Quinn General Manager

August 09, 2019

Outstanding Service From start to finish it was a very smooth process. Adam was really easy to work with, absolutely no pressure, just facts. We bought a previously o More

by JWZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Austin, Adam Gentry
Aug 12, 2019 -

Germain Cadillac of Easton responded

Thank you for your business and kind recommendation of Adam and our team. Your complete satisfaction is our #1 priority. Enjoy the road in your previously loved vehicle. Best Regards, Kenny Quinn General Manager

August 04, 2019

Great Experience! I was looking online and couldn’t find exactly what I wanted. Adam Gentry took the time to find a car that was perfect for me!! More

by wclardy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Gentry
Aug 07, 2019 -

Germain Cadillac of Easton responded

We know Adam enjoyed working with you and was pleased he was able to find the perfect fit. Enjoy the road. Best Regards, Kenny Quinn General Manager

June 28, 2019

Excellent customer service The best customer experience I have ever had when buying a car. Germain went above and beyond expectations and Adam Gentry made the buying experience More

by Jamie H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Gentry
Jul 01, 2019 -

Germain Cadillac of Easton responded

Your complete satisfaction is our ultimate goal. We are overjoyed to know you enjoyed working with Adam and that he provided you with the quality experience you deserve. Best Regards, Kenny Quinn General Manager

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