Germain Cadillac of Easton

I bought a certified used CTS from this dealership. I love the car, but the experience was not only the worst that I have ever had buying a car, but the worst I have had buying anything! I am actually di love the car, but the experience was not only the worst that I have ever had buying a car, but the worst I have had buying anything! I am actually disappointed in myself for buying from these folks, and let me tell you why: I was told by the salesman that a bluetooth system would be put into my car if I decided to purchase it. When I decided to make the purchase, he said that the offer was not for the car that I had selected because there was not enough profitabilty in it to absorb the $350 fee for the bluetooth. He said that there was enough "room" in the silver cts for the bluetooth, so I decided to buy that car instead based on the fact that the system would be installed in it. Shortly after agreeing to the purchase, the salesman recinded his offer and said it was no longer possible to put in the system. I was irate, but I needed to buy a car, so I bought it anyway. I cannot believe that they would not keep their word, and I cannot believe that a huge dealership could operate that way. The used car department at Germain Caddy of Easton lived up the the stereotype! If you can buy somewhere else do it. The car was delivered with some scratches on it, and the salesman said that they would fix them, but he will not return emails, texts or calls to set up an appointment to get that done. At this point I expect them to back out of that also. I will say one good thing: the salesman delivered the car to my house on his day off which was nice and very much appreciated, but it doesn't make up for the fact that they lied to me throughout the process. More

Went to Germain Cadillac of Easton on the second day of looking for a Chevy Equinox saw that they had one online and it fit everything that I was looking for. John came and we talked about it took if for a looking for a Chevy Equinox saw that they had one online and it fit everything that I was looking for. John came and we talked about it took if for a test drive and was hooked! John was very nice,sociable, and answered all mine and my parents questions without hesitation! When i got it home found that the driver side door wouldn't lock with the remote or when using the automatic locks inside. I called John and he set me up with the right people and even though that part of the car was not under warranty they fixed it anyway! When the time comes for me to find another car we will be stopping in to see John at Germain Cadillac of Easton! More

Originally, I called about a van I had seen on the internet at Germain but it had been sold already. I asked John S. to let us know when they get a similar car in so we could have first dibs on it. Jo internet at Germain but it had been sold already. I asked John S. to let us know when they get a similar car in so we could have first dibs on it. John was more than happy to accomodate us. He followed through when a van was coming in by letting us know a few days before it arrived. John was professional and easygoing throughout the process and best of all he was not pushy at all. The van was just what we were looking for and was remarkably clean inside and they took care of a few scratches on the exterior without hesitation. Overall, a great experience. More

Car Buying process was quick, painless, and quite frankly, something I would do again at this dealership. Marc was friendly, knowledgeable, and did not pressure me into buying the car like normal sal frankly, something I would do again at this dealership. Marc was friendly, knowledgeable, and did not pressure me into buying the car like normal sales people. On the other hand though, I got a flat tire on the way home from the dealership, so i called Germain and asked them if they could help me out, They agreed to fix the tire. The next morning I took the car into the dealership to repair the tire at 10 am, and I didn't leave there till almost 1! Just to fix a tire! While waiting, the service manager kept telling me it will be around in a few minutes, and kept saying it would be done shortly. Final note -> Car buying experience = Great! Service = TERRIBLE I can't complain too much since it was done at no charge, but tire discounters would have fixed it for $20 dollars and it would have been 30 minutes. More

I live a couple of hours away from this dealership, and contacted Marc via phone based on a car that the dealership had advertised on the internet. Marc was very timely in his communications with me, and contacted Marc via phone based on a car that the dealership had advertised on the internet. Marc was very timely in his communications with me, and described the car perfectly to me. The price was a few hundred dollars lower than comparable cars in my hometown (Cincinnati), so after agreeing on the price, I drove up to Columbus and purchased the car. Everything was handled professionally and the car was exactly as promised. I would definitely do business again with Germain Cadillac! Great price, great service, personable employees - what more could you want! More

Buying a used car was a really satisfying experience at Germain Cadillac. They are really friendly and professional, they love and know their job. I saw a car on their website, sent a message and in a fe Germain Cadillac. They are really friendly and professional, they love and know their job. I saw a car on their website, sent a message and in a few minutes John Streifel called me to arrange a test drive. Any other dealer took days to call back and some never called me. The car was amazingly clean, in very good conditions , as advertised. I highly recommend this dealer to anyone. More