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Germain Ford of Beavercreek
Beavercreek, OH
654 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 31 service reviews
February 20, 2026
I sent a "Service Contact" email to Germain on 2-16-26 @ 1:43 pm. I then got a quick response text from (Alisha), She thought I was trying to buy a car and I said no, I was writing Service Dept. about an i 1:43 pm. I then got a quick response text from (Alisha), She thought I was trying to buy a car and I said no, I was writing Service Dept. about an issue I'm having with my truck. She said ok, and that she would forward this to someone in Service. That same day at 6:16pm I got a call from a service advisor (Kelly Burns) on 2-16-26. I explained what was going on with my throttle body they installed in Sept. of 2021, and the throttle body was doing the same thing as in 2021, so I bought a new one and was in the process of replacing it myself. I removed 3 of the (8mm) bolts easily. I went to get the 4th one, and first off the bolt head was bigger and shorter and it was over tightene. I could not budge it even with penetrating oil, and a lot of force. They are only suppose to be 65-89 in. lbs. or 7 ft. lbs. The mechanic first must have lost or broke orig. bolt and either cross threaded or over torqued this bolt. I didn't want to be the one that breaks it, especially when their mechanic installed it. If you break it off, you will more than likely have to buy a new plastic intake, gaskets and whatever else is needed. Even though this was done in 2021, shouldn't matter. Also Kelly told me the mechanic that did this job isn't even there anymore. Makes me wonder did this mech. get let go because of sub standard work or left on his own, they wouldn't say. When Kelly and I talked on the phone on 2-16-26, I said I want to be made whole , since this was the mechanic/dealers fault. I cannot not drive the truck due to the TB condition, because its unsafe and stalls without warning. I wanted them to pay for the tow and removal & replacement of the bolt and anything that might need replaced due this bolt possibly breaking. He said he would have to talk to someone and would call me back tomorrow: Tues. Feb. 17th. I heard nothing from Kelly all week, until I called him Today: Fri. Feb. 20th this morning. He said he remembered our conversation on Mon. Feb. 16th, So he said I can call Sandy's towing and have them come out and get your truck. I then said I am not paying for the towing or the repairs. He said he would get back to me, but I called him back and had to leave a message wanting him to clarify that they were paying for the towing and the repairs. I get a call back but its someone else that's taking over for Kelly, I don't remember his name off hand. I explained all the same things and that I sent Kelly picture of the bolt and my service receipt and he said ok, I will look at that pic you sent Kelly and can you hold? I said yes, After 10 mins. of waiting he came on and said "if you get your truck towed here, I can have a mechanic look it over and let you know what it will cost". I said, so your not going to pay for the towing or the removal and replacement of the bolt and anything that might need replaced due to possibly breaking the bolt off? He said no, you'll have to pay for the towing and the repairs. He said since it was back in 2021, its been too long and I should have to pay for everything. My thought: I think the date and timeframe is irrelevant here. The mechanic/dealership was at fault, and even if the mechanic isn't working there anymore for whatever reason. He represents the dealership. It's like an Executive Officer on a Navy ship is the cause of a mishap or whatever, the Commanding officer suffers punishment as well, because he's overall in charge. I get it, the Mechanic is gone, and there not going to spend any additional money because he messed up and is gone. The money you would of spent to make me whole, you will lose a lot more than that after people read this review and many more on here that aren't so good. In the past I really had great experiences with the Service Dept. at Germain Ford, until this issue arose. I really thought they would make everything right with me. I will not buy parts or have truck serviced here any longer and I will not refer anyone. More
by planesurgeon
Employees Worked With
Kelly Burns
September 11, 2025
My experience with Germain Ford of Beavercreek was extremely disappointing. In my time interacting with the dealership, I encountered repeated issues with transparency and follow‑through. Promises mad extremely disappointing. In my time interacting with the dealership, I encountered repeated issues with transparency and follow‑through. Promises made during the sales process were not honored, and communication was inconsistent. I also observed high employee turnover and a work environment that did not seem supportive or respectful toward staff. These factors, combined with my own negative interactions, have led me to strongly recommend that others proceed with caution and carefully review all agreements in writing before doing business here. More
by m08310595
Employees Worked With
Eddie, TJ Tuttle
January 15, 2020
On my way to Dayton and noticed I had a piece of wire in my tire. Went back home and called Germain Ford Service Dept. Talked to Stevie Eagle and he told me to come right away. Stevie and his service tech b my tire. Went back home and called Germain Ford Service Dept. Talked to Stevie Eagle and he told me to come right away. Stevie and his service tech both agreed that a patch would take fix it. I was done in no time. I wouldn't take my escape any where else. Thanks Stevie! More
by DEI815
Employees Worked With
TJ Tuttle, Stevie Eagle, Corinna Grooms
June 21, 2019
Great Experience I was driving home from school (Virginia to Illinois) and was having car trouble. My dad called Germain Ford Service department and told them the prob I was driving home from school (Virginia to Illinois) and was having car trouble. My dad called Germain Ford Service department and told them the problems I was having. Right when I showed up, they took a look at my vehicle and started working on it. They even gave me a ride in a company vehicle to a local Advanced Auto Parts so that I could exchange the bad part for a new one. TJ and his main mechanic fixed my car in about 45 minutes and were really genuine guys. They talked with me and showed me what they were doing while they were fixing it. On top of all that, they did it all free of charge. They definitely blessed my day and my family was very grateful for them. Thank you for your amazing hospitality. :) More
by Zach Shotton
Employees Worked With
A mechanic and a lady that drove me to advanced auto parts. They deserve a bonus! :) , TJ Tuttle
September 25, 2018
REPAIRS Took my 2011 Lincoln MKS in for repairs to be done while I was on vacation. Called in to schedule for service and to leave a list of things that neede Took my 2011 Lincoln MKS in for repairs to be done while I was on vacation. Called in to schedule for service and to leave a list of things that needed done. I told the receptionist everything I needed and asked her if she was writing this down, she stated she was inputting it into her system as we spoke. I told her that I would be out of town and unable to answer any calls and I approved all repairs regardless of cost. Well only 3 things on the list of repairs were completed. I asked that the rear sensors be repaired or replaced, which were only reconnected due to them coming unhooked. I asked for a new key fob to be programmed. I was charged $410 dollars for 2 key fobs (with no key cut) when I only asked for 1. and the added a new front license plate bracket as I requested. I also requested the ambient lighting be repaired, the passenger side door lock be fixed and the TPMS sensors be replaced. Spoke to the guy in service that was over seeing the repairs and I was the repairs to my vehicle and he stated that all repairs had been made. I asked to pay via telephone. Paid my bill over the telephone and told the cashier to leave keys in the car as I will pick it up after hours. When I picked my car up I noticed that the ambient lighting was not fixed, the TPMS light was still on and the passenger door lock was not fixed either. Germain Ford charged me $880 for this. I don't mind paying for good work and good customer service but this is absolutely ridiculous!! I would have paid any amount as long as my vehicle was repaired the way I asked for it to be repaired!! Needless to say I will not be taking my business back to this lot. I feel I was robbed and done wrong!! I hope this helps someone not to make the same mistake I did. More
by Chris W.
Employees Worked With
Frank? I believe
June 22, 2018
Incredible Integrity and Professionalism I couldn't be happier with the service I received at Germain Ford. The used car I bought a few months ago had an engine issue from the manufacturer. I couldn't be happier with the service I received at Germain Ford. The used car I bought a few months ago had an engine issue from the manufacturer. Even though I bought the car as-is (no warranty), they agreed to pay another shop (I'm 100 miles away) to conduct the repair. I didn't have to beg, yell, threaten, etc. They took responsibility for not catching the issue and did the right thing. It was NOT a cheap repair either! Very very impressed with these guys. High integrity and professionalism. I would absolutely do business here again! More
by AcuraAwd
Employees Worked With
TJ Tuttle, John Martin, Ryan Hauger, Landon Hallam
February 01, 2018
Such great friend service Jonathan was great to talk to ! I always dread looking for cars cause most dealership are very awkward at times. I not feel that at all with Jonathan! Jonathan was great to talk to ! I always dread looking for cars cause most dealership are very awkward at times. I not feel that at all with Jonathan!! More
by Logan Austin
Employees Worked With
Johnathon Barbee
January 29, 2018
Best Ford Dealer / Service Around Shawn and Phil were great. Came in, dropped off my vehicle with Shawn and Phil gave me a ride to and from work while vehicle was getting worked on. Wo Shawn and Phil were great. Came in, dropped off my vehicle with Shawn and Phil gave me a ride to and from work while vehicle was getting worked on. Work was covered under the extended warranty. They have a great system of online scheduling and text messages as a reminder of your appointment. Great experience all around. More
by jackmehoffer1977
Employees Worked With
Phillip Keys, Shawn Caldwell
January 28, 2018
Truck was broken now it is fixed! I took my F150 in to get it worked on (my bad, wrong day, right time appointment). They were great and took it in anyway. (Thanks again!) They did a r I took my F150 in to get it worked on (my bad, wrong day, right time appointment). They were great and took it in anyway. (Thanks again!) They did a really good job in a timely fashion. More
by Ken R.
Employees Worked With
Shawn Caldwell
August 24, 2017
Very dissatisfied with service department/ customer service My F150 came out of the service department in worse shape than when it went in. I had an appointment but waited 4 hours for an estimate. After repairs My F150 came out of the service department in worse shape than when it went in. I had an appointment but waited 4 hours for an estimate. After repairs, I continued to have a leak after I was assured I would not. When contacted a few days afterwards by someone inquiring about the service, I was told I would be re contacted, but have heard from no one. I have used Germaine several times but this is by far the worst experience and service I have ever received. I am still waiting Germaine Ford!!!!! More
by Jim2323
Employees Worked With
Shawn Caldwell
