Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain Ford of Columbus
Columbus, OH
518 Reviews
Your gateway to an exceptional Ford experience can be found right here in Columbus, Dublin, and Hilliard, Ohio, at Germain Ford of Columbus. We're excited to be your partner in finding the perfect Ford vehicle, ensuring your car shopping journey is as enjoyable as possible.
We take pride in creating a warm and welcoming atmosphere.
As soon as you enter our doors, you're not just a customer - you become part of our extended family. Our commitment to outstanding service and support remains unwavering, and we're dedicated to making your Ford experience truly special.
Read on to discover our wide range of tools and resources at your disposal. If you have any questions, call or contact us online today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 518 reviews
March 28, 2026
DO YOUR RESEARCH ON THIS DEALERSHIP! ! I made the mistake of not looking at the reviews! I purchased a used vehicle about a year and a half ago. The salesman lied to me about the Carfax a ! I made the mistake of not looking at the reviews! I purchased a used vehicle about a year and a half ago. The salesman lied to me about the Carfax and only disclosed the first page which did not go into detail. I went to refinance my vehicle and found out the vehicle was in a major collision. My appraisal came in $6000 less than what it should have. I spoke with the used cars manager, along with the general manager of the dealership. They are not willing to make this right whatsoever. In fact they were very rude taking no accountability. Lesson learned! I have found several reviews of other customers complaining of the same issue with this dealership! The salesman lie about the Carfax so make sure you look into it yourself before purchasing a vehicle!! More
by Carly
February 26, 2026
Germain Ford service department has always been very reliable and good with their time estimates. Today they conducted post sale accessory installation. They did a Great Job! reliable and good with their time estimates. Today they conducted post sale accessory installation. They did a Great Job! More
by MACSAN
February 11, 2026
Tyler helped with my issue with my windows not going back all the way up. Grateful it was only an update! Will only service my vehicles here! all the way up. Grateful it was only an update! Will only service my vehicles here! More
by Papa Linc
January 31, 2026
Brynden was extremely helpful and pleasant to work with. I would buy from here again! I would buy from here again! More
by Miah Moss
January 09, 2026
Wrote my estimate, recieved insurance approval, and scheduled in same day. Repairs where completed the following day post appointment. Super fast repair, and the highest of quality! scheduled in same day. Repairs where completed the following day post appointment. Super fast repair, and the highest of quality! More
by jad3542
Employees Worked With
Bodyshop Estimator Sam Blake
December 13, 2025
I am submitting a complaint due to repeated failures by an authorized Ford dealership service department @ Germain Ford to properly diagnose and repair my vehicle. The vehicle was originally brought in an authorized Ford dealership service department @ Germain Ford to properly diagnose and repair my vehicle. The vehicle was originally brought in for a strong oil/fuel odor entering the cabin, which is a legitimate safety concern. The dealership claimed the issue was resolved by replacing the vacuum pump. This repair did not correct the problem. Because this is not my primary vehicle, it took some time before I realized the odor was still present. When I returned to the dealership, they reversed their diagnosis and claimed the issue was now a right valve cover leak, which directly contradicts the original repair and indicates the initial diagnosis was incorrect. Additionally, the vehicle exhibited a serious security and safety issue: it would start without the key fob present. The assigned service advisor demonstrated no understanding of how to diagnose or address this issue. Rather than troubleshooting, I was told the dealership wanted approximately $700 simply to contact Ford engineering for guidance on how to fix the problem. Charging a customer hundreds of dollars just to ask how to perform a repair is unacceptable. This experience reflects poor technical competence, inadequate diagnostic procedures, and a lack of accountability within this service department. I expect factory-trained technicians, accurate diagnostics, and professional handling when dealing with an authorized Ford dealership. That did not occur here. I am requesting that Ford Corporate: Review this dealership’s diagnostic practices and technician competency Address the improper handling of a vehicle starting without a key fob Consider reimbursement for ineffective diagnostics and unnecessary repair costs Ensure this dealership is held to Ford’s service standards This situation should never occur at an authorized Ford service facility. More
by kwiehoff
Employees Worked With
Jessica
