DO YOUR RESEARCH ON THIS DEALERSHIP!
! I made the mistake of not looking at the reviews! I purchased a used vehicle about a year and a half ago. The salesman lied to me about the Carfax a
! I made the mistake of not looking at the reviews! I purchased a used vehicle about a year and a half ago. The salesman lied to me about the Carfax and only disclosed the first page which did not go into detail. I went to refinance my vehicle and found out the vehicle was in a major collision. My appraisal came in $6000 less than what it should have. I spoke with the used cars manager, along with the general manager of the dealership. They are not willing to make this right whatsoever. In fact they were very rude taking no accountability. Lesson learned! I have found several reviews of other customers complaining of the same issue with this dealership! The salesman lie about the Carfax so make sure you look into it yourself before purchasing a vehicle!!
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by Carly
Mar 29, 2026 -
Germain Ford of Columbus responded
Carly, I'm truly sorry to hear about your disappointing experience and the issues you've encountered with the vehicle purchase. We take these complaints seriously and we would like an opportunity to discuss this further and see if there's anything we can do to assist you. Please reach out at your earliest convenience. Thank you, Greg Saylor - Pre-Owned Sales Manager - 614-383-4642
Mar 30, 2026 -
Carly responded
If you read my review it clearly states I already spoke with you trying to remedy the issue before I wrote my review. Let me refresh your memory, our conversation went like this…“ I’m not sure what you expect me to do for you.” and I replied, you need to make this right. You, along with the GM of the dealership refused to do anything to make this right.. I had to eat $6k so no, I won’t be wasting anymore time or energy on this matter or Germain ever again. It was important for me to teach my son not to lie, clearly your salesman didn’t get that lesson.
The crew at Germain are all top notch I have purchased
several cars and Trucks
several cars and Trucks
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by Shershey
Other Employees Tagged:
Justin Ellis
Oct 02, 2025 -
Germain Ford of Columbus responded
Thanks so much, Shershey. We look forward to your next visit to Germain Ford of Columbus!
Even though I have a dealership that is closer to me, I
have used Germain for all my needs. They have served me well from the point of sale, maintenance service, recall service, and recently the use of my
have used Germain for all my needs. They have served me well from the point of sale, maintenance service, recall service, and recently the use of my extended warranty after a breakdown.
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by gerald.casper23
Service Price Transparency
Jul 03, 2025 -
Germain Ford of Columbus responded
Gerald, it's fantastic to hear that you've chosen Germain Ford of Columbus for all your automotive needs. We're pleased to have earned your trust and look forward to continuing our service excellence!
Great up to date, professional dealership.
Scott in sales is awesome. The service department is up to date.
Scott in sales is awesome. The service department is up to date.
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by BRE
Apr 25, 2025 -
Germain Ford of Columbus responded
We're delighted to hear that Scott and our service department impressed you at Germain Ford of Columbus! Thank you for sharing your positive experience with us.
We are treated very well by Scott Cropper and will
continue to deal with Germain
continue to deal with Germain
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by Jdelvesco
Mar 26, 2025 -
Germain Ford of Columbus responded
The team at Germain Ford of Columbus loves seeing great reviews! Thank you for giving Scott a shout-out!
When making appointment, be sure to work with Tyler!
He is knowledgeable, courteous and friendly.
He is knowledgeable, courteous and friendly.
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by Brian_reds
Service Price Transparency
Other Employees Tagged:
Tyler
Mar 03, 2025 -
Germain Ford of Columbus responded
Brian, we are glad to hear that Tyler provided such top-notch service. Thanks for choosing Germain Ford of Columbus!
Scott was an amazing salesperson to work with, explained
everything, wasn't pushy, cared that I got the best deal, he is truly an asset to the team. Think i found my new car salesman! Absolutely love my new
everything, wasn't pushy, cared that I got the best deal, he is truly an asset to the team. Think i found my new car salesman! Absolutely love my new Escape, already getting compliments!
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by msample15
Feb 27, 2025 -
Germain Ford of Columbus responded
We're delighted to hear that Scott provided such a positive experience at Germain Ford of Columbus! Enjoy your new Escape and all the compliments it brings. Thank you for choosing us, and we look forward to assisting with any future needs!
Torrey Locher did a great job!
He answered all my questions and was very helpful.
He answered all my questions and was very helpful.
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by Pinecone440
Service Price Transparency
Other Employees Tagged:
Torrey Locher
Dec 10, 2024 -
Germain Ford of Columbus responded
Thank you for reviewing Torrey and Germain Ford of Columbus! Have a lovely day!
Good people from sales to service.
Work together to make sure I’m satisfied with the work on my automobile when I leave the dealership. Mike in sales Scott in sale 👍
Work together to make sure I’m satisfied with the work on my automobile when I leave the dealership. Mike in sales Scott in sale 👍
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by Markt
Service Price Transparency
Other Employees Tagged:
Mike in service and Mechanic both great!
Nov 20, 2024 -
Germain Ford of Columbus responded
Thank you for the wonderful feedback! We're delighted to hear that our team at Germain Ford of Columbus, from sales to service, ensured your satisfaction. We'll be sure to pass along your compliments to Mike and Scott!
Always takes care of my needs.
I live 90 miles from this dealership. I purchased my car here and have it serviced here.
I live 90 miles from this dealership. I purchased my car here and have it serviced here.
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by Jdelvesco
Service Price Transparency
Other Employees Tagged:
Tyler
Oct 16, 2024 -
Germain Ford of Columbus responded
Jdelvesco, we're delighted to know that Germain Ford of Columbus is worth the drive for you! Thank you for trusting us with your vehicle needs. Safe travels ahead!