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Germain Ford of Columbus

Columbus, OH

4.6
493 Reviews

7250 Sawmill Road

Columbus, OH

43235

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Showing 493 reviews

February 26, 2025

Scott was an amazing salesperson to work with, explained everything, wasn't pushy, cared that I got the best deal, he is truly an asset to the team. Think i found my new car salesman! Absolutely love my new More

by msample15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Cropper
Feb 27, 2025 -

Germain Ford of Columbus responded

We're delighted to hear that Scott provided such a positive experience at Germain Ford of Columbus! Enjoy your new Escape and all the compliments it brings. Thank you for choosing us, and we look forward to assisting with any future needs!

February 22, 2025

Fast and friendly service. The price was unexpectedly low and the work performed was as good as expected. More

by Jtw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body shop
Feb 24, 2025 -

Germain Ford of Columbus responded

We're delighted to hear you enjoyed the fast and friendly service at Germain Ford of Columbus! It's great that we could provide quality work at a price that exceeded your expectations. Thanks for choosing us!

February 07, 2025

Mike Rutledge and his crew did a great job with mobile tech doing my updates while I was at work .Thanks guys More

by cwears
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rutledge
Feb 08, 2025 -

Germain Ford of Columbus responded

We're delighted to hear that Mike and the team at Germain Ford of Columbus provided excellent service with your updates. Thank you for sharing your experience, and we're here if you need anything else!

January 26, 2025

Great and fast , complete service and checkout The staff is friendly. Helpful and professional I took my car in Quicklane which is part of Ford Great and benefits me with them able to work on a saturda More

by jdcarden007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 27, 2025 -

Germain Ford of Columbus responded

Thank you for the great feedback! We're delighted to hear that our Germain Ford of Columbus team provided friendly and efficient service. We appreciate your visit!

January 23, 2025

Excellent customer service and communication throughout the process of having routine maintenance done. I was extremely grateful for the availability of the valet service, which worked seamlessly. Each and More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Jan 23, 2025 -

Germain Ford of Columbus responded

Susan, we're delighted to hear that our team at Germain Ford of Columbus provided excellent service and communication during your maintenance visit. It's great to know the valet service was convenient for you! Thank you for sharing your experience with us.

January 15, 2025

Tyler did a great job communicating a quick, and flawless service! Service drive and waiting area was super clean. Would highly recommend! More

by jad3542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Yermalovic
Jan 15, 2025 -

Germain Ford of Columbus responded

Thank you for the glowing review! We're delighted to hear that Tyler provided excellent communication and service at Germain Ford of Columbus. We appreciate your recommendation and look forward to serving you again!

January 04, 2025

Terrible service from Josh, poor communication, and price gouging! Dropped vehicle off for an appointment and didn't hear from him until I called in 3 days later to see what was going on. Lots of excuses of More

by FP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh and service manager, John , Chad Secrest
Jan 06, 2025 -

Germain Ford of Columbus responded

It's quite disheartening to hear about your experience, and I apologize for any inconvenience caused. We value your long-term business as well as your feedback, as it helps us improve our services moving forward. If there's anything we can do to regain your confidence, please feel free to reach out directly. Thank you, John Fredrick - Service Manager - (614) 383-4694

January 03, 2025

Service department is the greatest ever very professional and courteous to their customers will use again More

by dcso32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 04, 2025 -

Germain Ford of Columbus responded

We're delighted to hear that our service department at Germain Ford of Columbus impressed you with their professionalism and courtesy! We look forward to serving you again in the future.

January 02, 2025

Awesome pickup and delivery experience ands kept me informed during the service on what was going on and very professional and courteous staff More

by dmir2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jan 02, 2025 -

Germain Ford of Columbus responded

We're delighted to hear that you had an awesome pickup and delivery experience with Germain Ford of Columbus! Our team is committed to keeping our customers informed and providing professional service. Thank you for sharing your positive feedback!

December 31, 2024

Brianna went above and beyond to assist me. She gave me excellent service. Great experience! More

by Linda Jones
Recommend Dealer
Yes
Employees Worked With
Brianna
Jan 02, 2025 -

Germain Ford of Columbus responded

Linda, we are glad to hear that Brianna went above and beyond for you. Thanks for choosing Germain Ford of Columbus!

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