Germain Honda of Ann Arbor

I just purchased my very first car from Germain of Ann Arbor. After searching at other dealerships, being disappointed in the manner in which I was treated elsewhere, I would assume because of my young ag Arbor. After searching at other dealerships, being disappointed in the manner in which I was treated elsewhere, I would assume because of my young age, I found this dealership extremely refreshing! From the moment I walked in the door the salesmen and staff were very inviting, welcoming, friendly, and extremely helpful! With this being my first vehicle purchase I was inexperienced and had plenty of questions, but everyone was very patient with me and help me through every step! I will definately be returning and telling my friends and family how wonderful my experience was! Thank you all so much, I couldn't be happier or more proud of my Honda Cr-V! Oh yea, GO BUCKS :) More

Steve was very courteous and professional, he called me several times during the day to keep me updated, he explained everything, made the right recommendations. It was a really pleasant experience. I woul several times during the day to keep me updated, he explained everything, made the right recommendations. It was a really pleasant experience. I would like to recognize Don Durham as well, he helped me in the past. Both employees deserve special recognition. I did not get the same service from Brad Stegemann, he was the first one I met when I entered the building. More

Don Durham was ( as he always is, as well as other employees ) incredibly helpful, friendly, patient, and explained everything thoroughly before and after the service. I had many questions which he employees ) incredibly helpful, friendly, patient, and explained everything thoroughly before and after the service. I had many questions which he answered fully. He went over in great detail the list of all services done and the services which may be needed in the future. I couldn't imagine a better place to take my car for service. You are all awesome! More

I met Heather Defoe after a week of searching for a Honda Insight with my husband. At that point, we had met plenty of salesmen, and I was disappointed with the whole car-shopping experience. Heather was fan Insight with my husband. At that point, we had met plenty of salesmen, and I was disappointed with the whole car-shopping experience. Heather was fantastic right off the bat. She handled a miscommunication that inconvenienced us like a true professional. Meanwhile she explained what a hybrid car could do for us. On a test drive, Heather was quite informative about the features of the car--much, much more informative than the three or four other dealers we had visited prior. She answered all the questions we had about the car and obviously knew very well the car she was selling. There are plenty of cars for sale and plenty of dealers, but finding a knowledgeable salesperson who will provide accurate information about the car you're trying to buy is not easy. Heather Defoe did an outstanding job turning us into happily satisfied car buyers. More

Stopped in for an oil change and inspection before a trip....super quick visit....everything done that I asked for...oil change, check tire pressure and battery. Taken right away...barely had time to g trip....super quick visit....everything done that I asked for...oil change, check tire pressure and battery. Taken right away...barely had time to get comfortable in the lounge! More

Christian showed me, as requested, how to check the brake fluid and the recall appointment was completed in less than an hour. I encountered no problems. fluid and the recall appointment was completed in less than an hour. I encountered no problems. More

My technician is listed as Mike but I don't see him on the list. Ric, the guy at the desk, is incredibly helpful and explains everything really well. He gave me a good idea of what to expect at the n on the list. Ric, the guy at the desk, is incredibly helpful and explains everything really well. He gave me a good idea of what to expect at the next service, too. More

Great service as usual. Appreciated the fact that was informed of the overall state of the car even though I had come in for a key and a power window recall. informed of the overall state of the car even though I had come in for a key and a power window recall. More

Absolutely love all the guys at Germain! I was dreading the experience of finding a car to lease, and Clifton made the process straightforward and relaxed. I'm eternally grateful for this whole team!!! Th the experience of finding a car to lease, and Clifton made the process straightforward and relaxed. I'm eternally grateful for this whole team!!! Thanks so much!!! --Jennie Yamartino More

Everyone at Germain Honda was very patient and professional. I mentioned the Costco auto program our son had worked thru, but my wife and I were hoping to work with them. (We have purchased 5 Ho professional. I mentioned the Costco auto program our son had worked thru, but my wife and I were hoping to work with them. (We have purchased 5 Honda vehicles from prior Honda Cooper in the past). They worked with us on selection (between used & new), price, the warranty options, and answers to many questions!!! Clifton, our salesman, assisted us through the whole process. Also, Jonathon McClair (finance Mgr.) guided us to good decisions. Thank you to everyone involved.Willterrterrell More