I recently purchased a 2015 Honda CR-V from Germain Honda and the buying experience, from first contact with the receptionist to driving the car off the lot was, truly excellent. I could not have asked for a better experience. Truly 5 stars. The dealer I worked with, Jeff Williams, was friendly, professional and very knowledgeable, and he was upfront every step of the way. I felt I was being respected and listened to and that Jeff was committed to getting me the best deal possible. I'll say this: before coming to Germain, I had been in conversations with another car dealership in Ann Arbor, the one from which I had purchased my previous vehicle, as a matter of fact, but the sales staff there was clearly playing games, making a series of insultingly low offers for my trade and running me through office after after office, pitch after pitch, leaving me exhausted and frustrated. However, at Germain, it was clear from the outset that Jeff and the staff were committed to being honest, direct and helpful. Most importantly, the CR-V is a fantastic vehicle and I'm very happy with the purchase. Jeff was attentive and a pleasure to work with, getting me an extra value for my trade. What's more, I really appreciated Jeff taking the extra time to help me sync my phone to my new car's system and walking me through the features before I drove off the lot. Thanks, Jeff. Thanks, Germain. This is what the car buying experience should be. The next time I'm in the market for a vehicle, I will definitely return to Germain.