Germain Honda of Ann Arbor

The Honda Pilot (2011) car was in for an airbag recall, no charge. While there addressed interior, rear-view mirror discoloration issue and determined mirror needs to be replaced. Second issue is the hit no charge. While there addressed interior, rear-view mirror discoloration issue and determined mirror needs to be replaced. Second issue is the hitch cover not fitting tightly, new one being ordered with expectation that, if needed, inquiry will be made as to why the cover isn't fitting more tightly so avoid its slipping out from road vibration. In each and every case, the staff addressing these issues were very courteous and willing to go the extra step to determine the need. Car was washed after service, which is always a nice touch - thanks! More

I bought a new Honda CRV from Luis Downey. He was the best, super helpful, listen to our needs and worked with us to get the right price. He was very funny and made the experience that much better. I wil best, super helpful, listen to our needs and worked with us to get the right price. He was very funny and made the experience that much better. I will definitely be back in three years when the lease is up to negotiate for a new car. More

Our purchase experience led by Luis Downey could not have been better. From the start, dealership employees were friendly, thorough, honest and pleasant to deal with. We got a great deal on a new Honda Accor been better. From the start, dealership employees were friendly, thorough, honest and pleasant to deal with. We got a great deal on a new Honda Accord. More

I have been a part of the Honda family since 1991 and have purchased 4 vehicles from Howard Cooper/Germain Honda. I have always received excelent service and have had all questions and concerns answered have purchased 4 vehicles from Howard Cooper/Germain Honda. I have always received excelent service and have had all questions and concerns answered. More

Service received was exactly what my wife and I have come to expect from Honda staff----competent, courteous and professional. In checking out, staff carefully reviewed with us the car's worksheet in terms to expect from Honda staff----competent, courteous and professional. In checking out, staff carefully reviewed with us the car's worksheet in terms of what we could understand as consumers. More

I have given a rating of 5 for each category, because my service call was handled professionally, and in a very pleasant manner. Each time I have required service I have been treated like a very valuable cu service call was handled professionally, and in a very pleasant manner. Each time I have required service I have been treated like a very valuable customer. I am so happy that Germain Honda is continuing with the Cooper tradition. More

Great experience so far from purchase through first service. Joel and Adam were friendly, accomodating, and great to work with negotiating the purchase, and Don in service was patient and explained th service. Joel and Adam were friendly, accomodating, and great to work with negotiating the purchase, and Don in service was patient and explained things well for my first service. Being a "little" picky, they all have been very courteous and took the time to explain things in detail. A++++. More

We had a great experience at Germain Honda of Ann Arbor. We will definitely recommend the dealership and sales staff to others and will very likely visit them again when we are ready to purchase another veh We will definitely recommend the dealership and sales staff to others and will very likely visit them again when we are ready to purchase another vehicle. All of the staff we worked with directly were very friendly, knowledgeable and customer service oriented. Thank you for assisting us in purchasing our first Honda! More

Both Don and Steve were thoughtful and responsive to an uncommon problem, and took the trouble to understand it. They were both friendly and pleasant and the problem was solved. uncommon problem, and took the trouble to understand it. They were both friendly and pleasant and the problem was solved. More

I came to get an oil change for my 2007 Honda Civic Hybrid. I had a $7 off coupon that I had received in the mail, which made the excessive $44 charge more acceptable. I was in and out using the Expr Hybrid. I had a $7 off coupon that I had received in the mail, which made the excessive $44 charge more acceptable. I was in and out using the Express Service in 35 minutes, which was good. I also investigated purchasing a Honda Civic. I was looking for a hybrid but was told by Bob Dymkowski that none were available. I test drove a 2012 Honda Civic. After having my Honda Civic Hybrid appraised ($7000, a ridiculously lowball offer), I asked if there was any negotiating room. Bob said maybe a couple hundred dollars. That was unacceptable and I left. I did not feel as though this dealership wanted my business, despite the fact I had purchased two cars there in the past 10 years. More