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Germain Honda of Beavercreek

Beavercreek, OH

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1,009 Reviews

2300 Heller Dr

Beavercreek, OH

45434

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Showing 1,009 reviews

October 10, 2020

I went in not planning on buying a car. I’m so happy I left with a new car. Customer service was top notch. Thanks Ray Forsee! More

by katiedixon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Forsee
Oct 12, 2020 -

Germain Honda of Beavercreek responded

Congratulations on your new car, Katie! We're glad you had a great experience with Ray, and we hope to work with you again in the future. Regards, Cliff Gondek - General Manager

October 07, 2020

Best car buying experience I've ever had. Both the sales rep, Stephen Burden, and our finance rep, Scott Cassidy, were excellent. Absolutely love my new Honda Civic Sport! More

by TB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Burden, Scott Cassidy
Oct 07, 2020 -

Germain Honda of Beavercreek responded

Thank you, TB! We're happy to hear that you had a great experience with Stephen and Scott, and that they made sure all of your needs and expectations were met. We appreciate your business and hope to work with you again in the future.

September 30, 2020

Raymond foresee did an excellent job in selling me my civic sport. I would rate him at the highest number. He was very professional. Thanks More

by Jimgfife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Forsee
Oct 01, 2020 -

Germain Honda of Beavercreek responded

Thanks Jim! We're happy to hear that Raymond was so helpful and accommodating, and that he made sure you had a great experience. We appreciate your business and hope to work with you again in the future.

Oct 02, 2020 -

Germain Honda of Beavercreek responded

Jim, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Beavercreek. We do hope we can be of assistance in the future. Take care! General Manager, Cliff Gondek

September 24, 2020

I've always received excellent service at Germain Honda in Beavercreek and this latest service visit was no different. Service advisor John Horne was very informative, efficient and personable. My CR-V More

by Marsha R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Horne, Service Advisor
Sep 25, 2020 -

Germain Honda of Beavercreek responded

Thank you, Marsha! We're glad you had another great experience with us, and that John was helpful and informative from start to finish. We appreciate your business and look forward to working with you again in the future. Regards, General Manager, Cliff Gondek

September 22, 2020

A few years ago I had a terrible experience at Germain but situation dictated that I use them Shan and they have more than atoned for the earlier missteps by a salesman, they were courteous, prompt and se More

by ScottyB
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Katy, collision center, Alex High
Sep 23, 2020 -

Germain Honda of Beavercreek responded

Scotty, Thank you for taking the time to share this positive review! We are so appreciative of another opportunity to work with you, and we are pleased that we could provide you with the quality service that you so much deserve. Your safety and satisfaction are of the utmost importance to us. Please don't hesitate to let us know if there is ever anything more that we may help you with in the future! Cliff Gondek - General Manager

September 21, 2020

Thorough, efficient and met the estimated time to complete. Mr. Horn personally followed up on my concerns and kept me informed about the service status More

by timahrns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Me. Horn
Sep 23, 2020 -

Germain Honda of Beavercreek responded

Thank you so much for your excellent review! Thorough and efficient service is always our goal, and we are overjoyed that our efforts met your satisfaction. We wish you safe travels and look forward to continuing to provide you with the same 5-star service in the future! Cliff Gondek - General Manager

September 21, 2020

Scott cassidy is misleading and not honest. He will say anything to make you sign and will then lie to your face when you ask to cancel your warranty when you say you feel mislead. He lost me alot of money More

by jj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie Green, John Johnson, Scott Cassidy
Sep 22, 2020 -

Germain Honda of Beavercreek responded

We are sorry to learn of your dissatisfaction with our dealership and apologize for any misunderstanding regarding the warranty protection package. Maintenance and wearable items were not covered and are still the responsibility of the owner. We appreciate you speaking with our finance department regarding this matter and do hope that we have addressed your concern to your satisfaction. If you have any additional questions or concerns please contact us at 937-426-9564.

Sep 22, 2020 -

jj responded

Thank you for taking the time to respond. I sincerely hope that you speak to scott cassidy and let him know he needs to adjust his selling tactics. The misleading manner her took was disrespectful and quite frankly rude. I will be reaching out to make sure my cancellation of warranties was handled appropriately.

September 18, 2020

Great buying experience! I have never owned a Honda, but am impressed with all the features Thank you, Ed! I would highly recommend working with him. More

by Brooke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Horton, Scott Cassidy
Sep 18, 2020 -

Germain Honda of Beavercreek responded

Thanks Brooke! We're glad you had a great experience with Ed, and that he made your first Honda experience a great one. We appreciate your recommendation and hope you're enjoying your new car. Regards, Cliff Gondek - General Manager

September 18, 2020

Alex was outstanding. Have always driven a Honda first from Hidy when located in Xenia just north of US 35 until now Germain on US 35 in Beavercreek. Car quality and services are always great. More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex High
Sep 21, 2020 -

Germain Honda of Beavercreek responded

Ken, Thank you for leaving Alex this 5-star review! It is a pleasure to hear how loyal you are to the Honda brand, and we are thrilled that we could keep your vehicle in its best condition! We wish you the safest of travels. Please do not hesitate to let us know how Alex and the team may serve you again! Cliff Gondek - General Manager

September 11, 2020

Ed is very informative he answered all my questions and some questions that I didn’t know to ask. Very sincere, knowledgeable and very friendly. More

by rhondaholzhauer
Recommend Dealer
Yes
Employees Worked With
Ed Horton
Sep 14, 2020 -

Germain Honda of Beavercreek responded

Rhonda, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and we are happy to hear that Ed was so helpful and informative throughout your visit! We are so excited for you to enjoy your new ride. Please don't hesitate to give us a call if you ever have any further questions or concerns! General Manager, Cliff Gondek

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