Germain Honda of Dublin

Jim Beatty was excellent to work with. Very responsive around the clock. Not pushy at all. I bought a highly used Expedition. I knew it would come with issues but would be nice to get a report detailing around the clock. Not pushy at all. I bought a highly used Expedition. I knew it would come with issues but would be nice to get a report detailing the issues from service department. More

Deceptive sales At the end of June, we purchase a used 2013 Honda Pilot from the dealership. Our main concern currently was that the control arm broke and the ve At the end of June, we purchase a used 2013 Honda Pilot from the dealership. Our main concern currently was that the control arm broke and the vehicle was in need of a new axle and alignment only a couple months after purchase. We were soon aware of the issue after we received the vehicle and this was confirmed after taking it to a repair shop we often use. The repair shop confirmed that there was damage to the front suspension and said it was thoroughly worn on both sides well beyond what you normally would see on a car of that mileage. It shows on the Carfax the Germain service department did check the steering and suspension before releasing the car to us and so I am confused why we were not made aware of this condition? Frank told us that Germain “paid the guys in the service department commission to find problems so we would be getting a car in good condition”. We took comfort in these words and the reputation of Germain but it seems like we really received the treatment you would get from a no name, side of the road car lot. When confronted later about the issues the salesman stated that the problems fell within the "acceptable" range of damage for sale, how comforting. I would like to add that a number of other factual claims made by the sales person related the cars history were also completely contrived. He stated the car was one owner(it was 2), he said it was purchased originally at Germain(it was not) and said it was just a one owner trade in for a new SUV purchase all of which were inaccurate. When asked about this on the phone he said that he would have been reading directly from the Carfax but interestingly enough he did not have the Carfax. Also he said that all this information would have been in the Carfax the dealership supplied us at the time of the sale. Once again, what Carfax? The one Not found in our purchase packet. Great job Germain. I only learned about the history by purchasing our own Carfax something we should have done in the beginning but we thought Germain was reputable and a dealership that could be trusted. This is what it states on their website "we are wholly committed to customer satisfaction and service"...but this is far from the truth More

I asked amillion questions bc I’d never done this before. He was honest, helped me make a choice. Told me everything BF I wanted to know He was honest, helped me make a choice. Told me everything BF I wanted to know More

Came into the dealership in a pinch after having just been in an accident. Immediately greeted upon arrival and directed to a sales rep who worked endlessly to get me something within my budget that I ab been in an accident. Immediately greeted upon arrival and directed to a sales rep who worked endlessly to get me something within my budget that I absolutely love. I ubered here, and I’m going home in a car I love. More

Dontay was great!!!! He was so accommodating and welcoming. He explained every detail and put me in a car that worked for my situation! Thankful welcoming. He explained every detail and put me in a car that worked for my situation! Thankful More

Dontay Hunter was a professional salesman with experience and compassion. I was treated with VIP and left very satisfied. I highly recommend Mr. Hunter to assist you with your next purchase experience and compassion. I was treated with VIP and left very satisfied. I highly recommend Mr. Hunter to assist you with your next purchase More

Think again before buying from Germain Honda We purchased a used 2016 for our daughter. We have owned it for 6 months and have only put 1400 miles on it. Despite that, it has required a new se We purchased a used 2016 for our daughter. We have owned it for 6 months and have only put 1400 miles on it. Despite that, it has required a new set of tires, an alignment, new brakes, and new rotors. We were told the car had 50% of tire and brake wear left at the time of purchase. Our salesperson would not return our calls, the service department had the car for over 24hrs with no phone call to us (it has been in 3 times already), and the manager of used car sales thought this was all acceptable. Save yourself time and expense and shop elsewhere. More

Really enjoyed my experience working with Matt! Was able to help me out when nobody else would. Such a great pleasure! Beyond excited with my new vehicle. to help me out when nobody else would. Such a great pleasure! Beyond excited with my new vehicle. More

Lack of coordination between Parts and Service Departments. After purchasing a replacement part front license plate bracket for my Accord. I could not get any Service individual to install it. After a long wait After purchasing a replacement part front license plate bracket for my Accord. I could not get any Service individual to install it. After a long wait, Frank Pulsinelli observed my frustration and volunteered to install it despite the fact that he was not from the Service crew. I greatly appreciated Frank's assistance. Gertain is fortunate to have such a fine individual on its staff. More

Nishi patel was very helpful made my buying experience awesome thanks Love my new optima! The transaction was very fast and easy thanks to Nishi. awesome thanks Love my new optima! The transaction was very fast and easy thanks to Nishi. More