I was very grateful to be able to drive my car into the service department and having my unexpected repair plus oil change and tire rotation all done in a timely manner as promised. Curt Thompson alleviated my fears of having to deal with a dealership service department again. After having a bad experience at another Honda dealership in the area, I hesitated to visit Germain Honda. Much to my delight, everything was completed as promised and with no additional charges. Thank you for treating me with respect while explaining all the work performed in detail. I will return to Germain Honda at my 30,000 mile checkup.