Germain Honda of Dublin

Bad service experience I had my car serviced here and next day it started making noise from car which only started after the service at this place. I reached out to the serv I had my car serviced here and next day it started making noise from car which only started after the service at this place. I reached out to the service department Same day but they said I will have to pay $90 extra just to get this noise issue checked. I have never had such strange service experience with Honda. More

Highly recommend Matt shindler was my sales specialist. He was AMAZING. i have never had such a easy car buyinh process. Everything from start to finish was perfect. H Matt shindler was my sales specialist. He was AMAZING. i have never had such a easy car buyinh process. Everything from start to finish was perfect. He went ABOVE and BEYOND for me. I highly highly recommend working with him. More

Purchase of used Honda Pilot After visiting several dealerships, we were happy to see the vehicles were clean and there was sufficient used inventory for us to compare years, mod After visiting several dealerships, we were happy to see the vehicles were clean and there was sufficient used inventory for us to compare years, models, and mileages. Our salesperson, Nishi Patel, was knowledgeable without being pushy. We are very happy with both our vehicle and experience! More

Very good experience Kevin Larivee was terrific. I wasn’t sure what I wanted to do and he had all the patience in the world with me. No pressure. He gave me the facts a Kevin Larivee was terrific. I wasn’t sure what I wanted to do and he had all the patience in the world with me. No pressure. He gave me the facts and info I needed to decide. I’m going to love my new car. More

Kelly was extremely patient while we figured out what we wanted. We test drove numerous and different style vehicles over a 2 month period. He earned my respect. We will definitely use him again for our nex wanted. We test drove numerous and different style vehicles over a 2 month period. He earned my respect. We will definitely use him again for our next purchase More

Wonderful, Helpful, Easy to Talk to. 10/10 5 Stars Came in yesterday 10/10/19 to test drive a car. Pulled into the parking lot and it was already waiting for me, took less than 5 minutes to get the tes Came in yesterday 10/10/19 to test drive a car. Pulled into the parking lot and it was already waiting for me, took less than 5 minutes to get the test driver underway. Came back, talked about numbers and all that Jazz. And I walked out with a car and a deal I couldn’t pass up. Everyone was very helpful and I’m thankful how easy it was. I’ve never purchased a car through a dealership and I’m happy to say I went to Germain Honda! More

Kelly Hettinga was great! He was patient and super genuine. I never felt pressure to buy and always felt that he went out of his way to help find me the exact car I was looking for. I was nervous buyi genuine. I never felt pressure to buy and always felt that he went out of his way to help find me the exact car I was looking for. I was nervous buying my first “big girl” car and he calmed my nervous with listening and respond to what I had said I was looking for. Thankful for this incredible experience! More

Horrible Customer Service Please save yourself the time, frustration, and the hassle and do NOT purchase a vehicle from here. I am BEYOND frustrated could not be more dissatisf Please save yourself the time, frustration, and the hassle and do NOT purchase a vehicle from here. I am BEYOND frustrated could not be more dissatisfied with the lousy customer service I received from Germain, I would NOT recommend them to anyone. I purchased a used vehicle from them exactly 1 month ago (9/10/19). I was incorrectly charged for the sales tax on the vehicle I purchased. The purchase agreement I signed had the correct sales tax amount, (7%) yet when I signed the papers with the finance associate, it was higher than 7%. I noticed the next day (9/11/19) and called my salesmen to bring this to his attention. After calling and leaving several voicemails for my salesman, he finally called me back and confirmed that the sales tax should be 7%, which is what the purchase agreement stated, and told me Germain would be sending me a check in the mail to make up for the difference. Here it is 1 month later and I still have NOT received the check for difference they owe me, from a mistake they made! I have called endless times and even started asking to speak to a manager in finance, since none of the finance associates I spoke with could help me. I literally called Germain every single day last week and left a voicemail every time I called. Only 1 person called me back out of all the times I left a voicemail. This business manager once again passed me along to someone else. I still do NOT have the check for the money they owe me and I am done wasting my time calling trying to get it. This is absolutely ridiculous and unacceptable. I will NEVER give them my business again, this is by far the WORST customer experience I have ever received. More

Our 2nd HONDA Purchase We found the 2015 Honda Civic SE on line and wanted to come check it out. We called and Kevin took care of us. We drove the car and worked out a great We found the 2015 Honda Civic SE on line and wanted to come check it out. We called and Kevin took care of us. We drove the car and worked out a great deal. Three years ago we purchase a 2015 Honda Accord from this dealership and it worked out great too. Great Cars here! More

Absolutely great guy. Really friendly and made my first time buying a car a lot less scary. Honest and to the point. Explains everything clearly, even on his day off. Would definitely do business with him time buying a car a lot less scary. Honest and to the point. Explains everything clearly, even on his day off. Would definitely do business with him again. More