Germain Honda of Dublin

Great service My dealer, Mr. Mark Snider, went out of his way to solve my cash problem to buy a car. The finance guy was very nice and friendly to me. English is my My dealer, Mr. Mark Snider, went out of his way to solve my cash problem to buy a car. The finance guy was very nice and friendly to me. English is my second language so I was a bit nervous about buying a car by myself but they helped me a lot. I’m grateful about their great customer service. More

Right on time I came in on time for my appointment and was given a certain time frame. Eddie came to get me right within the time. He explained all that was done on I came in on time for my appointment and was given a certain time frame. Eddie came to get me right within the time. He explained all that was done on the car and then informed me about some items that would need to be taken care of in the near future. I appreciate his honesty. I look forward to scheduling with him for future services. More

great quick service! Came in for an oil change for my daughter's car. Very quick ,professional service. Thanks for making sure she'll get back and forth to college safe Came in for an oil change for my daughter's car. Very quick ,professional service. Thanks for making sure she'll get back and forth to college safely! More

Everyone was very nice and easy to deal with Our Salesman Nishi was very nice and helpful every step of the process. Made an appointment and he had the cars we requested to see ready to go. Had a Our Salesman Nishi was very nice and helpful every step of the process. Made an appointment and he had the cars we requested to see ready to go. Had a small maintenance issue with the car we wanted and it was taken care of right away. no high pressure sales just friendly service. Very happy. More

Not lots of warm fuzzies I found a used car for sale from Carfax. It was perfect falling within the price and mileage I wanted. I saved the email of the quoted price from Ca I found a used car for sale from Carfax. It was perfect falling within the price and mileage I wanted. I saved the email of the quoted price from Carfax to use in case I wanted to negotiate. Sometime between the original price the dealership posted on Carfax to when I went in to test drive the price had increased 2,000. When I said I was interested they told me the higher price. When I showed the lower price they originally had on the phone my salesperson seemed very displeased. I understand that was now 2,000 less towards the commission but I felt like I no longer really mattered to him as a customer. It felt like I was then unceremoniously dumped into a waiting area. I have been to other dealerships before where I was at least offered water or coffee while I waited or given some indication of how long I may be waiting. Finally about 15-20 minutes later James Howald came out. He was amazing and friendly. He explained everything to me, and later returned a phone call right away when I left a message regarding the paperwork. I can't say enough great things about James! The next week my financial institution had some questions before processing the loan. I called the phone number for my salesperson and he told me he wasn't at work until 1pm, but to call his sales manager. I did that only to discover his manager was also not in until 1 pm. When my sales rep finally did call me he again made it very clear he didn't want to help me. I understand he may not have known the answer to my question but he just made me feel like he had much better things to do. When I picked up the car he made a comment about how it had been detailed before my initial test drive so it didn't need re-cleaned. He gave me the keys so I could be on my way. Imagine my surprise when I go out to the car to find that a bird had left a 'gift' all over the rear window. I understand things like that happen but when someone is picking up their 'new to them' car wouldn't you want to take 30 seconds to clean that up? I mean it was a BIG gift to the point I had to clean it when I got home to see out of the rear view window better. Finally, a week before my tags expire I received a call from my sales rep stating they hadn't received all the paperwork from my bank, and that someone had tried to call me previously about this. There were no messages on my phone that I had missed. I had the bank send the paperwork to my sales rep and heard NOTHING back. So I then emailed the rep asking if they had received the paperwork only to be told now he needed different paperwork. My bank quickly supplied that and I asked my sales rep if there was ANYTHING else they needed and I didn't hear back. The day before my temporary tags were set to expire I emailed my sales rep asking when I should be expecting the paper work to register the vehicle. I then sent a 2nd email a few hours later, and finally heard back at 7:45pm that I needed to call the title department. Wouldn't you offer to have the title department call me? Upon calling the title department I explained that now my temp tags were expiring that day. They offered to overnight me the paperwork or that I could come and get it. Obviously overnighting it wasn't going to work since the tags were going to expire that day. While there are some bright spots (James in Finance) I just feel like for as much money as I was spending, I was left feeling like a burden rather than a valued customer. More

Worst Car Buying Experience Ever The salesman insultingly asked me how old I was and if I had ever purchased a car before. He also said they had to take my keys to value my trade in a The salesman insultingly asked me how old I was and if I had ever purchased a car before. He also said they had to take my keys to value my trade in and then he disappeared for 30 minutes with them. Germain Honda is a high pressure sales environment with dishonest salespeople. Shop elsewhere for much better service. More

Great Service Didn’t plan on having to end up getting my car service (thank you, debris on highway) but Jenn made it as smooth and painless as possible. Great servi Didn’t plan on having to end up getting my car service (thank you, debris on highway) but Jenn made it as smooth and painless as possible. Great service, and I was done in just over an hour, which let me continue my day without much interruption. Thanks! More

Service Review Mehdi was great to work with. The service was completed promptly and expertly by the folks in the shop. Drove in from Marysville to have the service c Mehdi was great to work with. The service was completed promptly and expertly by the folks in the shop. Drove in from Marysville to have the service completed. More

Outstanding service, outstanding service advisor! Eddie has been around and is a model for other employees to emulate. He’s attentive, ensures service is delivered in a timely manner and attends to de Eddie has been around and is a model for other employees to emulate. He’s attentive, ensures service is delivered in a timely manner and attends to details that ensures I know I will leave the dealership knowing my vehicle is safe and in good working order. Please recognize him for his efforts! More

Great experience Dave and Jackie were great, I recommended this dealership to all my friends. I bought a new Honda CR-V and I love it. Great work guys! Dave and Jackie were great, I recommended this dealership to all my friends. I bought a new Honda CR-V and I love it. Great work guys! More