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Germain Honda of Dublin

Dublin, OH

Overview
Reviews
Vehicles
4.9
4,276 Reviews
Call Dealership (614) 764-9449
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6715 Sawmill Rd

Dublin, OH

43017

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Showing 4,276 reviews

August 28, 2023

Scott Romans was extremely professional and dedicated to coordinating repairs to my vehicle. Despite some unforeseen issues, he took ownership for the situation and worked hard to make things right. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Romans
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Aug 29, 2023 -

Germain Honda of Dublin responded

Anonymous, thank you for letting us know how pleased you were with Scott's assistance! Nothing means more to us than your satisfaction, so we're happy he did everything he could to make this an overall positive experience. Please come see us again some day! Regards, Rich Newsome - General Manager

August 28, 2023

Amy Pickens was great in the service area. I really appreciate they open at 6am. More

by Pgoss45
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Pickens
Report | Print
Aug 29, 2023 -

Germain Honda of Dublin responded

Thanks so much for your positive feedback! It is our pleasure to make your service experience convenient and accommodating. We're pleased Amy provided you with a pleasant and valuable service visit. See you at your next appointment! Regards, Rich Newsome - General Manager

August 28, 2023

This dealership is very good for car services and car wash. Very professional and understanding staff More

by Khalidsahib222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott romans
Report | Print
Aug 29, 2023 -

Germain Honda of Dublin responded

Thank you for your fantastic review! Your satisfaction means the world to us. Please don't hesitate to reach out whenever our team may be of service to you again. It is always our pleasure! Regards, Rich Newsome - General Manager

August 24, 2023

Tyler Chaney was great to work with. Good communication and fast service. Will ask for him next time I’m there. More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Chaney
Report | Print
Aug 24, 2023 -

Germain Honda of Dublin responded

Thank you for sharing your positive experience with Tyler. We are pleased to know he took great care of you. Our team is saddened to know that your overall experience was not the 5-star visit we strive to deliver. Please reach out to our manager, Cricket Miller at 614-805-3000 so she may speak personally with you regarding your visit. Best Regards, Rich Newsome General Manager

August 24, 2023

Amy Pickens was personable, and efficient. She was helpful with a recall problem and double checking the battery. Highly recommend! More

by sutterlind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Pickens
Report | Print
Aug 25, 2023 -

Germain Honda of Dublin responded

Thanks for your thoughtful feedback on Amy! Nothing means more to us than your satisfaction, so we're glad she handled your recall visit with great care and foresight. We'll see you at your next appointment! Regards, Rich Newsome - General Manager

August 24, 2023

Got an email saying the car I was interested in was still there Got a text message saying it’s sold. so now I won’t even attempt to purchase a car from this place because the salesman must be players I repli More

by Greyma
Recommend Dealer
No
Employees Worked With
Jackson Speakman
Report | Print
Aug 25, 2023 -

Germain Honda of Dublin responded

We are saddened to know that this occurred. With today’s market and the volume we do; our inventory tends to move within hours sometimes, let alone days. We try hard to inform our customers as quickly as we can when leads are on a vehicle that sells and sometimes it is delayed based on lack of communication internally, schedule, or a process change but we will work to continue to improve as the market is consistently changing. If you would like us to roll out the red carpet and help turn your experience around, we can have a manager help you directly find a very similar unit and value. Please reach out to our pre-owned manager, Tyler at 614-764-9449 ext 1170 and let us know if you wish to proceed with us in finding the perfect vehicle to meet all your needs and expectations. Best Regards, Rich Newsome General Manager

August 23, 2023

Tyler Chaney was very professional. He listened to my concerns and took care of my civic. More

by Mrose645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Hess, Tyler Chaney
Report | Print
Aug 24, 2023 -

Germain Honda of Dublin responded

Thanks for taking a moment to give credit to Tyler for taking excellent care of your Civic! It is absolutely our pleasure to be of service to you. Please don't hesitate to let us know when Tyler and the Germain Honda team may help you again! Regards, Rich Newsome - General Manager

August 23, 2023

Tyler Chaney was super helpful and made sure I was aware of what was happening. He was knowledgeable, transparent and even went the extra mile. Would absolutely recommend. More

by Alontoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Chaney
Report | Print
Aug 24, 2023 -

Germain Honda of Dublin responded

Thank you for sharing your 5-star review of Tyler and this service visit! We're glad Tyler handled your Honda's needs with insightful communication to give you peace of mind about the work done on your vehicle. We look forward to ensuring the same circumstances your next appointment! Regards, Rich Newsome - General Manager

August 23, 2023

The staff were knowledgeable and efficient. They recommended what my car needed with input from me to decide what needed done that day. More

by bacunningham1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Fielder
Report | Print
Aug 24, 2023 -

Germain Honda of Dublin responded

Wonderful! We're so pleased our team's efforts met with your complete satisfaction. We graciously look forward to being of service to you again. Thanks for choosing Germain Honda for your automotive needs! Regards, Rich Newsome - General Manager

August 23, 2023

This is my third Honda. Each time Mo Rafai helped me and got exactly the car I wanted at a fair price More

by lcabot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Frustaci, Mohamed Rufai
Report | Print
Aug 24, 2023 -

Germain Honda of Dublin responded

That's wonderful! Thanks for the amazing feedback on your history of working with Mo. We're thrilled he provided you with another seamless experience. Congratulations on the new Honda! We wish you all the best in your journeys ahead, from everyone at Germain Honda! Regards, Rich Newsome - General Manager

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