Germain Honda of Dublin

My loyalty did not matter to Germain !!! I have ben customer of Germain since 2013. Bought brand new 2014 Honda Odessey Ex back then. I use their service department even for my 2010 Toyota c I have ben customer of Germain since 2013. Bought brand new 2014 Honda Odessey Ex back then. I use their service department even for my 2010 Toyota camry, and not use their competitor Toyota dealer across the street. I am that loyal to them. That loyalty drove me to trade in the 2014 for 2018 Odessey. On 09/07/2017 I purchased Brand new 2018 Honda Odessey Ex . The very same day I tried to setup garage door opening functionality only to realize the van did not come with it. My 2014 Honda Odessey Ex model had that feature and I never thought 2018 model would be a downgrade . I wrote email to my sales rep Tom Miller expressing my dissatisfaction and asked for help/resolution. I received call from my sales rep and he stated that he understands my sitation but his hands are tight. This is beyond his role. I expressed my loaylty towards Germain and advised to bring this issue to the management hoping they would help. He mentioned that they have a 3rd party that can install Garage door opener functionality and will check with management if they are willing to provide that to me at no cost. I personally was confident that Mangement would do the right thing and solve my issue. I thought loyalty would matter to Germain. But I was totally wrong. The response from management was that it was customers fault. I should have read the brochure and should have known what I was buying. I never expected a simple feature like that would be removed on a 2018 MODEL. Honestly, that thought did not even come across my mind . Since my 2014 Ex model had it , I expected 2018 Ex model would carry the feature. Anyways , the sales rep advised that it would cost about $400 to instal the system via 3rd party and that he is willing to take 100 off . Personally that was not acceptable to me. I've spent 30 thousand plus on a new Van and I expected Germain to fix it . Unfortunately , loyalty did not matter here. $300 was that bigger than my loyalty. I am a dissapointed customer. More

I knew what I wanted and Isaiah made it happen The only cars that I have owned are Honda. The last 2 I bought at this dealership. I loved my 2003 Accord but it was time to pass it on to the new dri The only cars that I have owned are Honda. The last 2 I bought at this dealership. I loved my 2003 Accord but it was time to pass it on to the new driver. I talked to Isaiah about what I wanted, he narrowed the choices down and in 15 min I found what I wanted. He took care of the body issues that needed repair and made the entire transaction easy and fast. I LOVE my new Honda Accord 2014! Also Michelle in the Finance dept was wonderful and made that process easy as well. I think that everyone finds purchasing a car stressful... I was dreading it. It is over and I am very happy!!!! More

Great salesman I worked with Kris Rivers at Germain Honda. He was great. Easy to get along with and very helpful. I'd definitely recommend him to anybody I worked with Kris Rivers at Germain Honda. He was great. Easy to get along with and very helpful. I'd definitely recommend him to anybody More

Dispelling the Myth of the "Used Car Salesman" Opinions are formed as soon as a prospective buyer enters a dealership. This is the second vehicle I've purchased from Germain Honda of Dublin and I w Opinions are formed as soon as a prospective buyer enters a dealership. This is the second vehicle I've purchased from Germain Honda of Dublin and I would not have returned had sales tactics included pressure to make a purchase over customer value. We provided the salesman, Adam Kocak, with a description of the vehicle and price range we were looking for. He provided us with timely, complete responses, including information and CarFax sheets on two vehicles. He then set us up with a test drive on our first vehicle of choice, but it was apparent that the previous owner had been a smoker. No worries, Adam brought the second car around (the only difference being color and mileage (22K vs 44K). This time we had a winner. My husband and I were impressed with Adam's professional, yet friendly demeanor, his low-pressure approach and eagerness to put us into the vehicle that was right for us. We couldn't have had a better experience. Though we were James Howald's (Finance) last buyers that Sunday evening, he was as personable and courteous as I'm sure he'd been with the first buyer of the day. Honda's reputation brought us into the dealership, but Germain's top-notch staff (both sales and service) have brought us back! More

Good experience as first time car buyer in the US Interacted with Nishi. he was very friendly & patiently showed all options available. Explained the finance options that I could go for and finally he Interacted with Nishi. he was very friendly & patiently showed all options available. Explained the finance options that I could go for and finally helped me close the deal. Though I was expecting some more discount but overall experience so far was good.I am looking forward to taking delivery of my car in next few days & hope to get same experience. More

Excellent customer service They we're extremely helpful in helping me choose the right vehicle. I am highly satisfied with their customer service and the car I purchased. They we're extremely helpful in helping me choose the right vehicle. I am highly satisfied with their customer service and the car I purchased. More

Quick, very easy to work with Jennifer Felix was terrific to work with. Process was easy, worked with us on price and treated us with respect. Highly recommend. Kayla with Jennifer Felix was terrific to work with. Process was easy, worked with us on price and treated us with respect. Highly recommend. Kayla with the Internet team was very responsive too. More

Excellent. Germain helped us find exactly what we wanted for the price we could pay after we our local Honda dealership with a very disaapointing experience. Wou Germain helped us find exactly what we wanted for the price we could pay after we our local Honda dealership with a very disaapointing experience. Would go back in a heartbeat! More

Will return! I was welcomed, treated respectfully and got exactly what I was looking for. Will absolutely return for my next car. Nishi was great to work with, Rya I was welcomed, treated respectfully and got exactly what I was looking for. Will absolutely return for my next car. Nishi was great to work with, Ryan provided superb follow up and Adam gave me the card for this site when I asked where I could leave a review. Definitely recommended! More

Hyundai veloster Went in to buy my used veloster turbo. Kris rivers was amazing. Such an experienced, well mannered, none threatenening salesman. If you ever need a ca Went in to buy my used veloster turbo. Kris rivers was amazing. Such an experienced, well mannered, none threatenening salesman. If you ever need a car get on down to germain Honda and ask for Kris rivers he will take care of you More