Germain Honda of Dublin

Wonderful experience! I went in to Germain Honda of Dublin on my first stop for a Honda CR-V. I had not been to any other dealerships to look yet. I wasn't too picky on wha I went in to Germain Honda of Dublin on my first stop for a Honda CR-V. I had not been to any other dealerships to look yet. I wasn't too picky on what I wanted. I really just wanted a CR-V with relatively few miles and air conditioning. Haha! Josh Wiswell was the first one to greet myself and my dad as we walked inside. He was very friendly and easy to work with. The first car he showed me was the one I ended up purchasing! The experience was very easy and only took about three hours. Josh was never pushy or the typical "salesman." He was honest with me and my dad about the car and Germain's policies with warranty, trade-in value of my old Honda, etc. We also worked with John Penza. He was able to get us a really good interest rate, which was very much appreciated. We did not end up going with any of the deals he had to offer, in regards to my car needing repairs in the future. However, it was still an overall great experience. Thank you both for making the process a lot easier than I thought it would be! I am very happy with my new car so far! More

Amazing staff! I went to Germain Honda of Dublin hoping to trade my car in and buy a new one. I ended up leaving with my new car I wanted with the help of Isaiah wh I went to Germain Honda of Dublin hoping to trade my car in and buy a new one. I ended up leaving with my new car I wanted with the help of Isaiah who did an amazing job making sure I was satisfied and was taken care of. I would recommend this dealership to anyone who asked! Thank you :) More

Had a great experience! Nishi Patel was a great salesman and really helped me try to get the car I wanted. John was also a great finance manager and was great at explain the Nishi Patel was a great salesman and really helped me try to get the car I wanted. John was also a great finance manager and was great at explain the different things to me. More

Great Customer Service Isaiah did a great job. Provided great options and was very concise with options. Definitely will recommend in the future. John was friendly and wa Isaiah did a great job. Provided great options and was very concise with options. Definitely will recommend in the future. John was friendly and was thorough on the financing options. Everything was seamless. More

Great Service! So I went in to see what I could do about a new (to me) car, Josh Wiswell was extremely helpful and tailored to my living situation as well as how my So I went in to see what I could do about a new (to me) car, Josh Wiswell was extremely helpful and tailored to my living situation as well as how my future would look with the car he helped me choose. The only reason why I give a 4 star rating is because while we were looking at a choice another sales rep and person slid right in the car and I felt kinda cut off. Nothing too strange I suppose since it's sales but either way I ended up happy. Michelle with finance helped break things down really well for me being a first time car owner in terms of finance and was very patient and understanding with any questions I may have posed. Super professional dealership with some awesome people! Thank you. More

Kris Rivers Salvages a Miserable Experience My wife found a car she liked at Germain Honda. We were told that another customer liked the same car. So, basically, it was a matter of who got there My wife found a car she liked at Germain Honda. We were told that another customer liked the same car. So, basically, it was a matter of who got there first but we were told the car would be held for us. Unfortunately, the same was told to the other customer. So either a lack of communication or someone wasn't being honest (or dropped the ball). After a 2.5 hour drive from our home in Indiana, we arrived to find the salesman we were assigned to with a customer. Long story short, that customer was the person we were told also wanted the car and he bought it right in front of us. Disappointing was the fact we sat there for nearly 20 minutes without the salesperson even talking to us. Finally, we figured out what was going on and were starting to get furious. My wife talked to the sales manager (Ryan Cox) and he confirmed out greatest fear...we had driven 2.5 hours for a car we had every intention of buying only to watch it sold right in front of us. He was very apologetic, but we were ready to walk out the door. He offered another car with a little more miles than the one we wanted with a similar price and referred us to a different salesman, Kris Rivers. Kris did everything possible to accommodate us and save what was by that point a miserable and frustrating experience. He took us to the car which was found to be dirty (things seemed to be getting even worse) and had us drive it straight to the shop on site where several spent 10 minutes completely cleaning and detailing the car. He answered all our questions and shared his thoughts on the advantages of this car over the one we originally wanted. Still, we were very hesitant, fearing a "bate and switch," but we took the car for a drive. The other car was a bit more costly and had more miles on it, but did have many things the original car had plus new brakes and tires, and a few other things. Still unsure, we returned to hear the sales manager out and I again explained our frustration with driving that far for a car we would have purchased only to be let down (let alone the fact we had already researched 100s of cars for a week or two and had already visited other dealers searching for the exact car we wanted), but also shared that Kris basically salvaged what was an upsetting experience. The sales manager again apologized and offered us a discount to right the wrong. After considering his offer, we ended up buying a nicer car for a lower price than the one we wanted. We cannot share enough how impressed we were with Kris and his efforts to turn a bad experience into a positive one. He was more than gracious and did everything he could to try to right a wrong. My wife and I appreciated that Ryan offered the discount to assure we could go home with a car we were happy with and, more importantly, making our trip worthwhile. We can't give them a 5 because of the initial experience and the fact that the original salesman never did make any attempt to share what was going on, but several at Germain Honda earned our respect for doing everything they could to make the end experience a positive one. Kris is worth every penny they are paying him. He basically saved the day for them (and us). Again, I appreciate the sales manager's efforts as well considering the awkward position he had been placed in. Though we can't remember his name, the finance manager was great to work with as well. I will admit I would have given them a -1 if I could have after half an hour there, but they corrected their error and we went home happy in the end. I have little doubt some other dealers would have said an insincere apology and sent us home mad. German Honda did not. Hence, the 4. P.S. They did offer us gas home even if things had not worked out. Thankfully, that wasn't necessary, but Kris did fill the tank for our new "used" car which was just another final nice touch on his part. Finally, the prices on their Equinoxes were as good as anywhere we saw over the past two weeks so if you are looking for a fairly priced car, we would encourage you to give Germain Honda a try. And when you are there....ask for Kris! More

Excellent I went to Germain Honda of Dublin to buy a used 2013 Honda Civic EX. I worked with Saqib Naeem and right from the start, he was knowledgeable & eased I went to Germain Honda of Dublin to buy a used 2013 Honda Civic EX. I worked with Saqib Naeem and right from the start, he was knowledgeable & eased the buying process. He was extremely professional and and got the car ready in no time.He reassured me and said that if there is any problem, then they can take care of it. I am really happy with the car, and I would like to thank Saqib for making the process very quick and easy. More

Excellent Customer Service I was test driving a 2013 Honda Accord from another local dealer which I intended to purchase that day however decided to stop by Germain Honda to see I was test driving a 2013 Honda Accord from another local dealer which I intended to purchase that day however decided to stop by Germain Honda to see if they had other inventory or a better offer. The reason I stopped by Germain, we recently purchased 4 tires from there and the service was excellent. In addition, the price we paid for the tires was what was quoted over the phone. At any rate, Kris Rivers ((Sales) met us at the door upon our arrival. He immediately grasp the situation, showed us inventory and provided 2 cars to test drive. One of the cars, he proposed was a 2014 with 10k less miles than the car from the other dealer. I had concerns since the warranty on the 2014 was expiring in a month or so. Kris ensured we talked with John about an extended warranty to help educate us on this option. Kris handled all objections I presented (which were many). His follow up was on the mark and he was a man of his word-- which is the reason I returned the next day and brought the car from Germain. I would definitely recommend Kris and Germain to anyone looking for a vehicle! More

Great Time Had an enjoyable experience buying a good used car under the expieriened and enjoyable Kevin Banter. He knew what we were looking for and showed us a Had an enjoyable experience buying a good used car under the expieriened and enjoyable Kevin Banter. He knew what we were looking for and showed us a great car. He was very friendly and fun to work with. No pressure which we appreciated. More

Buying a used vehicle with a trade in This guy really helped me with the process and made sure I was taken care of to the FULL extent. And he also made sure that I got the best deal for th This guy really helped me with the process and made sure I was taken care of to the FULL extent. And he also made sure that I got the best deal for the car I was buying. I ended with a 2014 Honda Accord and I couldn't be happier with my purchase today. Thanks again and I would definitely keep coming back here to buy another car time and time again. More