Germain Honda of Dublin

Horrible dealership experience Bought a lease-return Honda Odyssey from Kevin Larivee. Van was not yet detailed so we had to wait several days to pickup. Date kept changing but we Bought a lease-return Honda Odyssey from Kevin Larivee. Van was not yet detailed so we had to wait several days to pickup. Date kept changing but we finally went into sign paperwork. Finance guy was a real peach - kept me waiting and then was not friendly. Kevin handed us one sent of keys and told my husband he had already given him the second set. When we advised Kevin we didn't receive that set of keys he changed his story and said he didn't have a second set and we would have to pay $200 for a set. It was late and freezing cold so we just left and called the next day. Neither management or finance would return my calls when I indicated there were problems with sale. It would seem $30k should get you a second set of keys automatically. We have bought a lot of cars in our lifetime and met some great people and dealers but I will never use Germain Honda again. More

Fabulous Experience !! My entire interaction was with Nishi Patel. It was a very pleasant experience and Nishi Patel was very easy to work with and there was no pressure My entire interaction was with Nishi Patel. It was a very pleasant experience and Nishi Patel was very easy to work with and there was no pressure. He quoted me a fair price without any back and forth sales approach. More importantly was his patience in listening to what I was saying and he did kept my car ready well ahead a day than informed delivery date. Michele Meyer completed all my document work very quick however I expected a smile from her.. I am very satisfied with my buying experience and I would definitely recommend Nishi Patel and Germain Honda to my friends ! More

Quick and easy I was able to find the car I wanted using True Car and after the request for more information from the dealer it was all very positive. In less tha I was able to find the car I wanted using True Car and after the request for more information from the dealer it was all very positive. In less than a couple of hours I was talking to Kevin Larivee and working out a time to come in and see the 2 VW's they had in that I asked about. The cars were clean and ready to go as soon as I arrived. They were very aware of the traffic congestion in the area and advised a route that would be easy to take and bring me back to the dealership with few or no problems. Kevin was very clear and concise when going over the paperwork. I advised that during the test drive the breaks felt a little soft and he sent the car off to have it checked. The breaks had just been replaced and needed some additional bleeding and this resolved the issue. I already had my loan through my credit union and just needed the check cut for the dealership. I was shocked when they couldn't fax the required information to my credit union. I ended up doing it myself from home so I waited the entire weekend before taking the car home. This was a problem with the Finance dept. and not with sales. Please go out and buy a fax machine or get some fax software. When I picked the car up it had been cleaned and waxed and looked great. I wouldn't think twice about using this dealer again. More

Good sales rep./ Poor Finance Rep. Working with Sales rep. Nishi Patel was great and he was a good Rep. for Germain Honda. But waiting to get the finance papers worked up for us was too Working with Sales rep. Nishi Patel was great and he was a good Rep. for Germain Honda. But waiting to get the finance papers worked up for us was too long await about 45 minutes for a less then 10 minute write up for me and my wife. The Finance Rep. was not friendly or personable, did not say hello or hi. Just said my name and follow me. My wife she did not even acknowledge, who I was buying the car for. This person is a poor rep for your dealership. I would not put her in a position to meet or greet my customers! Don't usually complain but this just rubbed us the wrong way! More

Great customer service! Eric was very professional and very patient. I would definitely recommend working with him. I am very happy with my new car! Thanks again Eric! Eric was very professional and very patient. I would definitely recommend working with him. I am very happy with my new car! Thanks again Eric! More

Highly satisfied This is the 4th car I have purchased, and I was very satisfied with quality of the car. But the one thing that stood out to me was our salesman, Eric. This is the 4th car I have purchased, and I was very satisfied with quality of the car. But the one thing that stood out to me was our salesman, Eric. Eric made us feel comfortable from the beginning, helping us to figure out the best vehicle and what would fit best with our budget. I enjoyed my experience and would recommend both Geman Honda and Eric to my friends and family looking for a new vehicle. I know they will be in good hands. More

Altogether great experience I have purchased dozens of cars in my life and this experience is the best. Jessica Kincaid, Nishi Patel, Bart Zimmerman and Ryan Cox were all pleasa I have purchased dozens of cars in my life and this experience is the best. Jessica Kincaid, Nishi Patel, Bart Zimmerman and Ryan Cox were all pleasant, professional and engaging. While anyone can be trained to say the right things, each of these professionals go beyond the basics of customer service and displayed genuine interest in my needs and desires. The dealership is transparent and supplied every bit of detail I requested, and MORE. More

So far, I'm happy about my experience at this dealership. I really liked not having the feeling I was being pressured to buy a vehicle.. Saqib Naeem was very professional. When I test drive a car I don't want I really liked not having the feeling I was being pressured to buy a vehicle.. Saqib Naeem was very professional. When I test drive a car I don't want the sales person with me. At this dealership I did not have this issue. Saqib did not go with me for test drives I had. The dealer did not have much flexibility as far as lowering the price of the vehicle I purchased. More

Great Car Awesome Service I worked with Marvin, Bob, and Michele. Everyone was very nice and attentive. They really made my car buying experience worth every dollar I spent on I worked with Marvin, Bob, and Michele. Everyone was very nice and attentive. They really made my car buying experience worth every dollar I spent on the car! I will refer all my friend to Germain of Honda. Thank you so much! More

First time buyers Marvin Hill at Germain Honda of Dublin made our first car buying experience easy to understand, stress-free and confident. He walked us through every Marvin Hill at Germain Honda of Dublin made our first car buying experience easy to understand, stress-free and confident. He walked us through every step of the process and was honest. It was like buying a car from an old friend. We knew exactly what we were getting without the fast-talking pressure or gimmicks. More