Germain Honda of Dublin

Great car purchasing experience Greg was very informative with all of my questions regarding my car purchase. He is very pleasant, informative, professional and personable. He was Greg was very informative with all of my questions regarding my car purchase. He is very pleasant, informative, professional and personable. He was patient and gave me plenty of time to test drive the car, ask questions, and fill out paperwork. If I needed to get another car sometime, I would definitely come back and ask for Greg. More

Excellent customer service From visiting car dealerships all across Central Ohio I can clearly see why Germain Honda is a household name. From the time that I called and step fo From visiting car dealerships all across Central Ohio I can clearly see why Germain Honda is a household name. From the time that I called and step foot in that building I was given nothing but undivided attention, respect and professionalism. My salesman's name was Kris Rivers. He did an excellent job providing me with the best customer service that I have had in a long time, probably ever. I usually don't submit reviews but I cannot let this go unnoticed. He went above and beyond. It made me feel 100% satisfied and comfortable driving off of the lot with that vehicle. He is very genuine, honest and great at what he does. The next time that I am in the market for a vehicle Kris Rivers and Germain Honda will be the first place that I look. Keep up the good work, your reputation definitely speaks for itself. More

Great Experience! Great Customer Service Frank makes car buying easy and painless, he is incredibly honest and fair. This is the third Honda we have bought from him and can't imagine going an Frank makes car buying easy and painless, he is incredibly honest and fair. This is the third Honda we have bought from him and can't imagine going anywhere else or buying any other model of car. More

Would definitely recommend Kris Rivers I felt like it was an honest sales experience, if a car wasn't perfect I was told so. Kris helped me compare cars, and I left feeling like I had the b I felt like it was an honest sales experience, if a car wasn't perfect I was told so. Kris helped me compare cars, and I left feeling like I had the best car on the lot. I was there for a LONG time (5 hrs) but Kris was patient, I was persistent and felt like I got what I wanted. The only downfall was the finance guy, his script was so rehersed and impersonal. He also did not respect my time, I was in a hurry to leave to get to work and he kept delivering his speech. More

Great Service, Simple, Made Easy Recently, I had to get a spontaneous new vehicle due to some car troubles I was having, and my family chose Germain Honda off Sawmill Road. The two re Recently, I had to get a spontaneous new vehicle due to some car troubles I was having, and my family chose Germain Honda off Sawmill Road. The two representatives that helped my parents and I were Gordon Yocom and Ryan Cox. It was a simple and easy experience because they gathered the information they needed and made it happen. To pass by time we test drove my new Honda Civic, both Gordon and Ryan explained to me how the new car would benefit me for my future. This was my first new car and also a kickstart to building credit to help me down the road with future purchases through adulthood. Once everything was getting wrapped up, Ryan Cox also hooked me up with services through Germain Honda to ensure my car would remain in tip top shape throughout the years. Both representatives were very thorough and explained details in simple and easy terms. I truly enjoyed my experience at Germain Honda and would refer them to anyone! More

Great Experience We came in for an inexpensive car & were able to afford a Lexus. How great is that! Salesman was awesome, but the finance lady wasn't very friendly. We came in for an inexpensive car & were able to afford a Lexus. How great is that! Salesman was awesome, but the finance lady wasn't very friendly. More

Very satisfied This is our second Honda we leased from Germain. Obviously, since we went back, we are happy. We initially worked with Erin via an internet inquiry. This is our second Honda we leased from Germain. Obviously, since we went back, we are happy. We initially worked with Erin via an internet inquiry. We made an appointment and worked with Brannon once we arrived. We were happy with the speed, efficiency and overall service we received. And..very happy with our new lease. More

AWESOME Great experience! Very friendly staff, and worked hard to give me a great deal. I will definitely be a repeat customer and refer my friends/family! Great experience! Very friendly staff, and worked hard to give me a great deal. I will definitely be a repeat customer and refer my friends/family! More

Excellent buying experience It was very nice to work with Greg. He was very helpful and everything went very smoothly. We finished the lease process on the same day and I drove w It was very nice to work with Greg. He was very helpful and everything went very smoothly. We finished the lease process on the same day and I drove with the car in a couple of hours. This is the second vehicle we leased from Germain Honda. Everyone in this dealership is very friendly. No high pressure sales tactics. They try to understand what you are looking for. More

HE MADE A MISTAKE AND THEN TRIED TO BLAME THE BUYER Mr Alston agreed to help me find my son a new Honda accord to buy. My son is leasing a car currently and the lease is up and now wanted to buy. I say Mr Alston agreed to help me find my son a new Honda accord to buy. My son is leasing a car currently and the lease is up and now wanted to buy. I say help me because my son has never bought a vehicle and I live in florida so all this happened over text messaging and a few phone calls. after 3 days of negotiating and unable to find a car and a payment that worked for my son, Mr. Alston comes up with this amazing deal and tells me that he doesn't have the car on the lot but can get it if were interested. I was ecstatic . It was the right car, the right price . this conversation took place late afternoon on a Saturday. I text mr. alston Monday morning re-iterating our excitement and asked him to call me and he did. he told me he could get the car in later that day. I SPECIFICALLY ASKED MR. ALSTON HOW HE WAS ABLE TO GET US THIS GREAT DEAL WHEN WE COULD NOT GET ANYWHERE CLOSE TO IT ON SATURDAY ? HIS RESPONCE TO ME WAS "WELL WE TREATED YOUR SON LIKE FAMILY" . later that day I texted Mr alston about cost of adding extended warranty and gap insurance to the monthly payment and he responds "YOU DONT NEED GAP INSURANCE ON A LEASE" . remember we started this process by telling mr alston we wanted to buy a car, we negotiated for 3 days to buy a car and now hes talking lease. I said who asked for a lease ? MR ALSTON SAID "YOUR SON DID WHEN HE CAME IN LAST WEEK" I stated I know that's not possible because the only reason im involved in this process is because he wanted out of a lease and wanted to buy. I also said weve been talking buying for three days and I REMINDED HIM THAT I ASKED HIM HOW HE WAS ABLE TO GET THE PAYMENT SOO LOW AND HE STATED {NOT THAT LEASING CAN GET YOU A LOWER PAYMENT, BUT THAT MY SON WAS BEING TREATED LIKE FAMILY. he kept insisting that it was my sons idea to lease. I asked my son if he mentioned leasing to mr alston and as I expected my son said I told him I was leasing a car and now wanted to buy. I believe Mr. Alston made an assumption that was wrong, but instead of admitting to it HE TRIED TO BLAME MY SON. What a dishonest individual. I WILL ADVISE MY SON TO NEVER DEAL WITH MR ALSTON AGAIN AND FURTHER ADVISE ANYONE IN THE COLUMBUS AREA IF YOUR GOING TO BUY A HONDA {WHICH ARE FANTASTIC CARS, DONT HAVE ANYTHING TO DO WITH MR ALSTON}. management has gotten involved now we'll see if they will make this situation right ?????? More