Germain Honda of Dublin

Friendly and timely Charlie was friendly, he clearly explained service performed and provided an estimate of items to be serviced later. The service was completed very ti Charlie was friendly, he clearly explained service performed and provided an estimate of items to be serviced later. The service was completed very timely and car was clean. More

Great Customer Service We have bought 3 vans from Germain and Chris Glover was our salesperson each time. Chris always gave us the best deal he had up front and never played We have bought 3 vans from Germain and Chris Glover was our salesperson each time. Chris always gave us the best deal he had up front and never played the back and forth game with us! He always goes the extra mile to try to get you in a vehicle that fits your family's needs and budget! He is honest about vehicle condition, pricing, etc. ! We would highly recommend Chris Glover to anyone who is looking for a Honda! More

Love the car, okay with the dealership After some systematic customer service issues with Germain Honda, the sales manager generously listened to and remedied my complaints. I still have m After some systematic customer service issues with Germain Honda, the sales manager generously listened to and remedied my complaints. I still have my reservations about Germain Honda but I was impressed and appreciative of the steps that were finally taken to begin to restore my faith in them. More

Excellent! Kevin was super helpful and friendly and my car was done being serviced very quickly! Definetely would recommend this location and the employees to an Kevin was super helpful and friendly and my car was done being serviced very quickly! Definetely would recommend this location and the employees to anyone. More

Jerrod identified and solved an issue I wasn't even aware of I have been overwhelmingly satisfied with my total experience with this dealership from the sale to the service. However, my experience with Germain H I have been overwhelmingly satisfied with my total experience with this dealership from the sale to the service. However, my experience with Germain Honda and my service advisor, Jerrod Ridgeway this week is just one more reason why I will continue to do business here. I came in for a simple oil change. Jerrod noticed that a more comprehensive service was going to be due in short order. In order to avoid another day without a car, he explained what would be covered in the scheduled maintenance service. Some would have seen this as a potential "upsell" but I've learned that unlike many dealers, this is not common at Germain. To say I am glad I chose to have the maintenance performed on Tuesday would be an understatement. Jerrod identified an issue with my brakes that, if left unaddressed, would have resulted in a very costly repair. Additionally, he worked with their Warranty Administrator to get much of it covered under my factory warranty. Had I waited to do this service, my warranty would have expired as later in the same week, I flipped 36,000 miles. Thank you Jerrod for your professionalism. More

Engine light and rattling under vehicle I came to the germain honda of Dublin to have my car checked for safety and I received excellent service. Kevin Withers did an excellent job keeping m I came to the germain honda of Dublin to have my car checked for safety and I received excellent service. Kevin Withers did an excellent job keeping me informed while my vehicle was being worked on and I felt comfortable waiting in the lobby area. I always receive great customer service here and I thank you. More

Satisfying!!! Chris has been of great help in understanding, analyzing and fixing the problem in my car. I highly appreciate his customer service which made me and Chris has been of great help in understanding, analyzing and fixing the problem in my car. I highly appreciate his customer service which made me and my car feel satisfied :) More

charged for services not completed Germain Honda charged me for an inspection and did not perform it. At my last visit I paid for the full B inspection which includes break pads. At my Germain Honda charged me for an inspection and did not perform it. At my last visit I paid for the full B inspection which includes break pads. At my most recent service I was told my break pads were completely worn off and had damaged my rotor. Germain Honda neglected to inspect the break pads at the last visit and now required replacement of the rotors. Update: after a follow up phone call the dealership offered to pay for the replacement of the rotors and showed compassion, good customer service, and ownership of the issue. More

Excellent Excellent My overall experience with Germain Honda of Dublin was GREAT and our sales associate Bob Daniels was the best, very helpful and was great explaining a My overall experience with Germain Honda of Dublin was GREAT and our sales associate Bob Daniels was the best, very helpful and was great explaining all aspects. So thank you Bob for the great experience. More

Excellent Service for a common service I came in for an oil change on my Honda, which I normally have done elsewhere. So, I didn't know what to expect other than higher prices and average s I came in for an oil change on my Honda, which I normally have done elsewhere. So, I didn't know what to expect other than higher prices and average service. I left feeling my time and money was worth every penny. Not only did Mr. Kevin Withers honor my oil change coupon, he was professional and courteous. I really felt like he cared about my experience. Kevin provided excellent service by being attentive to my needs and he did it with a great attitude! More