Germain Honda of Dublin

Oil change Jerrod Ridgeway was excellent to work with and his customer service skills are solid. He was very friendly, listened to my reason for being there and Jerrod Ridgeway was excellent to work with and his customer service skills are solid. He was very friendly, listened to my reason for being there and made sure I was taken care of during my visit. I had additional needs in regards to a rental and he took the time to give the Hertz department a call for me. I appreciate great customer service and Jerrod was a great example. Additionally, Frank Pulsinelli was excellent as usual. He was my original salesman and he was engaged on this service due to a body fix. He took care of the rental details and called me back when my Honda was finished. I appreciate Frank's efforts as well. Thanks! More

Great Sales Experience, Great Car, Few Regrets! John, or "Schmitty" as they call him, gave me a thorough and smooth searching experience through their wide selection of 2012 Honda Accords. From bein John, or "Schmitty" as they call him, gave me a thorough and smooth searching experience through their wide selection of 2012 Honda Accords. From being in the business 15+ years he had excellent experiential sympathy for the customer; he knew not to pressure sales, keep a visit timely and informative, and made sure he took care of needs that exceeded typical customer service (i.e. washing my car in a maintenance visit, fixing a small issue that we had not originally agreed upon in the paperwork). His knowledge of car history was beneficial, too; because of him, I learned it was a smart move to invest in the 2012 Accord transmission since it was most refined at that point before Honda switched to CVT transmission. I appreciate how he looked out for my needs and did not push me to buy something when I wasn't comfortable, even though they do have quick turnover in their lot. I would absolutely recommend John to anyone interested in a used car here. "Just ask for Schmitty!" Aside from sales / customer service, Germain Honda of Dublin had great prices and were tough to beat. I searched for my type of car with certain mileage and price restrictions, and the result was Germain had the most competitive prices in 75 miles on Autotrader; it was roughly ten Germain cars in a row until the next dealer came close. Great value for sure. More

Normal Maintence My experience at Germain Honda's Service Center is always fantastic. Kevin was no different and may have been the friendliest attendant thus far. Ca My experience at Germain Honda's Service Center is always fantastic. Kevin was no different and may have been the friendliest attendant thus far. Car maintenance is not something most people enjoy doing but with friendly and helpful workers, it makes the process as painless as possible. More

Service visit Kevin has always been great on my visits. He goes above and beyond; he is friendly and professional. (the 25 word minimum is a bit excessive) Thank Kevin has always been great on my visits. He goes above and beyond; he is friendly and professional. (the 25 word minimum is a bit excessive) Thanks! More

Friendly and timely Charlie was friendly, he clearly explained service performed and provided an estimate of items to be serviced later. The service was completed very ti Charlie was friendly, he clearly explained service performed and provided an estimate of items to be serviced later. The service was completed very timely and car was clean. More

Great Customer Service We have bought 3 vans from Germain and Chris Glover was our salesperson each time. Chris always gave us the best deal he had up front and never played We have bought 3 vans from Germain and Chris Glover was our salesperson each time. Chris always gave us the best deal he had up front and never played the back and forth game with us! He always goes the extra mile to try to get you in a vehicle that fits your family's needs and budget! He is honest about vehicle condition, pricing, etc. ! We would highly recommend Chris Glover to anyone who is looking for a Honda! More

Love the car, okay with the dealership After some systematic customer service issues with Germain Honda, the sales manager generously listened to and remedied my complaints. I still have m After some systematic customer service issues with Germain Honda, the sales manager generously listened to and remedied my complaints. I still have my reservations about Germain Honda but I was impressed and appreciative of the steps that were finally taken to begin to restore my faith in them. More

Excellent! Kevin was super helpful and friendly and my car was done being serviced very quickly! Definetely would recommend this location and the employees to an Kevin was super helpful and friendly and my car was done being serviced very quickly! Definetely would recommend this location and the employees to anyone. More

Engine light and rattling under vehicle I came to the germain honda of Dublin to have my car checked for safety and I received excellent service. Kevin Withers did an excellent job keeping m I came to the germain honda of Dublin to have my car checked for safety and I received excellent service. Kevin Withers did an excellent job keeping me informed while my vehicle was being worked on and I felt comfortable waiting in the lobby area. I always receive great customer service here and I thank you. More

Jerrod identified and solved an issue I wasn't even aware of I have been overwhelmingly satisfied with my total experience with this dealership from the sale to the service. However, my experience with Germain H I have been overwhelmingly satisfied with my total experience with this dealership from the sale to the service. However, my experience with Germain Honda and my service advisor, Jerrod Ridgeway this week is just one more reason why I will continue to do business here. I came in for a simple oil change. Jerrod noticed that a more comprehensive service was going to be due in short order. In order to avoid another day without a car, he explained what would be covered in the scheduled maintenance service. Some would have seen this as a potential "upsell" but I've learned that unlike many dealers, this is not common at Germain. To say I am glad I chose to have the maintenance performed on Tuesday would be an understatement. Jerrod identified an issue with my brakes that, if left unaddressed, would have resulted in a very costly repair. Additionally, he worked with their Warranty Administrator to get much of it covered under my factory warranty. Had I waited to do this service, my warranty would have expired as later in the same week, I flipped 36,000 miles. Thank you Jerrod for your professionalism. More