Germain Honda of Dublin

A wonderful experience Mr. Kimbro truly made my experience at Germain Honda enjoyable. He was professional, patient, and personable. I highly recommend him and Germain Honda Mr. Kimbro truly made my experience at Germain Honda enjoyable. He was professional, patient, and personable. I highly recommend him and Germain Honda to anyone seeking to purchase a vehicle. Thank you! More

Poor service and incorrect evaluation. I brought my car in for an oil change. I waited for the repairs and was told that my brake pads needed to be replaced. I got the oil changed and rec I brought my car in for an oil change. I waited for the repairs and was told that my brake pads needed to be replaced. I got the oil changed and received an estimate for the brake work. The next day, my car was leaking oil. I brought it back and while they took my car right away, I had to come out an hour later to check on the status. My car was all ready - for how long I have no idea - and it turns out they hadn't cleaned up their work properly. After that experience, I decided to take my car somewhere else to get the brake pads checked. Turns out they don't need to be replaced. So, I could have spent $1,000 for something that didn't need to be done. Will definitely be looking for a different place to have my car serviced from now on. More

Affordable & FriendlyService I scheduled a 28,000 maintenance s and Mr. Ryan greeted me at the service deck. I explained I had left certain coupons at home. He had extras and wrot I scheduled a 28,000 maintenance s and Mr. Ryan greeted me at the service deck. I explained I had left certain coupons at home. He had extras and wrote up the quickly wrote the service order. He was friendly and confident and it gave me confidence that the work would be done appropriately. My car was return about 30 minutes early, clean and with a bill that was extremely reasonable. I was delighted. I wish I hadn't forgotten two other concerns. However, we will check them next time. More

DO NOT BUY A CAR HERE, GO SOMEWHERE ELSE PLEASE! PLEASE READ Here is a review for the experience that I had at Germain Honda and it has not been a good one, I will “NEVER” by another car there, nor would I “EVER Here is a review for the experience that I had at Germain Honda and it has not been a good one, I will “NEVER” by another car there, nor would I “EVER” recommend my worst enemy to buy a car here. So the short version of my experience goes like this…I found a great car that I wanted at Germain and I went to purchase it, the sales staff (Woody) was a nice person and took care of me…We came up with a reasonable offer for my car and I accepted, the financing portion of the car went over to JB BRENTSON (Finance Manager) in which he told me that I needed proof of income, bank statements all that good stuff, (I was using my own finance co) after over an hour they told me the deal was “done” they put a 30 day tag on my car, gave me the keys and off I went …as a happy customer, so I thought…As time went by I did not receive the payment coupons in the mail from the finance company, I thought this was kind of weird so I contacted them and they told me, they have not heard from Germain, I asked them if they ever sent them payment they said “NO” a contract was never even signed and we have not heard from them. So about 20 some days later, I get my memorandum title in the mail, with the car now in my name and germain as the previous owner, I went to the license bureau and got my tags…Well everyone knows that when you get that title, then the dealership has received their money and all is good or otherwise they would not send it to you…Well, not a Germain. So approximately 60 days have gone by and I still never received any payment coupons in the mail, I was starting to wonder what was going on, since I didn’t want to get behind on my payments, so I contacted my finance company and they said wow something is weird, let us contact germain and see what is going on, so they did and contacted me back and they said, oooppps, germain made a mistake, they sent you the title to the car and they have figured out that they never received payment, lol and a contract wasn’t signed and they have also have been trying to contact you (which is false information also) The finance company and I spoke, since now the car is “mine” (they gave me the title, taking the car out of their name and into mine) but of course, the smart JOHN REYNOLDS (very exaggerate) told me this was not the case they would have came after me for the car, lol (sorry can’t do that you screwed up, BAD!) But anyway, my finance company called me from Germain and asked if I would come down and fix the issue and of course I said yes. I took time out of my workday to go visit JB BRENTSON the so called “Finance Manager” and wow, to much surprise he was extremely happy to see me, lol MR Brentson also told me that he is soooo thankful that I came in to do this because, he was well aware of the situation, the “FREE” car they gave me and the impact this could possibly have on his job…Being an honest person like I am, I was more than happy to sign the contract so they could get paid, I did so they were happy, I felt better and JB BRENTSON told me thank you so much for doing this, if you EVER need anything let me know I will take care of you!! I said ok, that is fair and you have a deal. Of course now I have made 1 payment on the car, Germain has their money (of course) they are happy and now when the stuff gets deep and I need that favor from JB that told me, Guess What?? Lol It’s not hard to figure out folks! So now my car is sitting at their service department broke down, I bought this car on 2/2/2015 and today is only 05/11/2015. My car would not start and there was a green key light flashing on my dash. (Means the immobilizer has scrambled the key code and it does not recognize my key, all it needs is reprogrammed) Service is telling me that they “think” the PCM is bad and maybe the immobilizer, lol (good techs, right?)and it would only be 1500.00 to fix the car but, I was told that if the PCM is not the problem then they would take it back out and not charge me for it, wow very bad tech, just doing a little R&R on my car at my expense because he doesn’t know what is wrong with it…Bad move! Needless to say, Brooke from the service Department contact JB and he now states that “We are not going to fix it for you, “I” can’t help you!! Wow of course I am shocked, after all that went on with the financing company and the “huge favor” that I did for him. My car is still sitting at Germain, it won’t run, I don’t have the money to fix it (I spent 100.00 to have it towed there, on JB’s word when I went in there personally on 05/07/2015 and spoke with him and he said to have it towed in here and we would take care of it) NOW HE WON’T AND GERMAIN WILL NOT STAND BEHIND HIS WORD!!! I told Brooke to just push the xxxx thing out in the parking lot and let weeds grow around it... So on Friday 05/08/2015 this idiot by the name of JOHN REYNOLDS calls me and we spoke briefly about my car and to say the least he is an arrogant, rude, self-centered, egotistical and very stupid person, that has “no” business being a Manager at Waffle House, let alone Germain Honda of Dublin, He told me that “my mechanic” broke my car, because he had the key in the ignition and took the battery cable off the car and that it fried my PCM, LMAO!…This is great, probably the best thing I have heard.. So JOHN what you are telling me is if an owner of a Honda drives down the road and breaks down, with let’s say a dead battery and they have their keys in the ignition that it will fry the PCM and you are going to tell them “screw you, it’s your fault you broke it” anyway, in a rude car salesman attitude he told me I am NOT fixing your car, so what do you want to do with it? I told John that a favor was kind of owed to me and he said “for what, because we sent you the title on accident” he also told me “you did the right thing by coming back in here to sign the contract” lol… I told him wow JOHN that is very kind; just push it out in the street where it belongs and let weeds grow around it. I will stop here now, just remember ladies and gentlemen there are plenty of Used Honda dealerships out there, please take this as a lesson like I have had to: AND DON’T SHOP HERE, GO SOMEWHERE ELSE PLEASE!! I was a very honest person in coming back to the dealership after they gave me a “free” car, because of their screw up, I was stupid, it was a stupid thing on my part, I would never do it again, but I guess I also figured that Germain would be kind to me back, just like JB BRENTSON said they would, for the honesty that I did…Thanks Germain…For nothing!!!!!!!!! More

Great Service Took my car in on Friday for oil change but also had a mud guard problem with the passenger door. Charlie handled it all expeditiously. He was a ple Took my car in on Friday for oil change but also had a mud guard problem with the passenger door. Charlie handled it all expeditiously. He was a pleasure to work with. More

Horrible, Un-knowlegdable and Pushy Salesman The salesman we had made our experience horrible. He was working with another lady while also trying to work with us. We showed up with a car in mind The salesman we had made our experience horrible. He was working with another lady while also trying to work with us. We showed up with a car in mind and he did work really quickly to get us keys to test drive the car. Upon our arrival back we had some concerns about the car. We looked at a Pruis and the battery was draining very quickly. Also the passenger side mirror was limited in its mobility and the speaker for the Bluetooth was hanging out of the ceiling. He wrote down our concerns and got a mechanic involved right away which was nice. The trouble began when he told us he would glue the speaker to the ceiling, not properly fix it but glue it. I then told him that I wasn't really interested and instead of coming up with other options he took offense and continued to ask why. I explained to him that the car wasn't very comfortable and he interrupted me and told me I could buy memory foam seat covers?? Then I told him that I wanted a car my husband could drive and he said we should push the seat all the way back and buy mirror extensions. He kept suggesting that I buy additional things to make the car I was going to buy what I wanted. I tried to explain to him that I have suffered through 5 years of having a car that I didn't want because I was pressured into buying it and his response?? Did I want to finance or did I have cash??? Are you kidding me?? I finally got up and said I wasn't interested. He then chased my husband and I back to our car and blantly lied to me about how we could look at a civic, that it got 40 mpg. Now I'm not dumb, I did my research and know very well that Honda Civic don't get 40 mpg. My husband and I just got in the car, closed the door and drove off without responding to him. Worst experience ever. I got my last car at JD Byrider and absolutely hate them, but at least the customer service was better. More

Scheduled service appointment. Great service ! Kevin has been my advisor for multiple visits and has always been friendly, professional and helpful. This latest visit was no different. He always ta Kevin has been my advisor for multiple visits and has always been friendly, professional and helpful. This latest visit was no different. He always takes the time to listen to my concerns and explains thoroughly. I appreciate his efforts and knowledge. More

Service with Chris Robinson is fantastic. I can count at least three times that I have had a check engine light come on the day of or day before I embark on a 600+ mile trip. Each time that ha I can count at least three times that I have had a check engine light come on the day of or day before I embark on a 600+ mile trip. Each time that has happened, Chris went above and beyond to get me back on the road - very quickly. When it isn't an emergency, Chris gives realistic expectations of the time it will take. I appreciate his straight forwardness and honesty. He explains the issues, effects, plan of action, etc. in detail. My car is the exception in that my Honda has had numerous issues. The result of this could be a nightmare. I ask personally for Chris because he does care about providing excellent service and helps mitigate my frustrations with the vehicle itself. Shuttle service is a great convenience as well! More

Wonderful to work with I have been with this dealership for years. I trust them. This is my second Honda with them. I did everything they said with the first one and it w I have been with this dealership for years. I trust them. This is my second Honda with them. I did everything they said with the first one and it went for years and years. More

Great Service! Always great service at Germain! Was scheduled for only an oil change, but also had an A23 code in which Chris Robinson recommended transmission fluid Always great service at Germain! Was scheduled for only an oil change, but also had an A23 code in which Chris Robinson recommended transmission fluid change and air filter replacement. Service was completed in the estimated time frame. Thanks to Chris for great service! More