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Germain Honda of Dublin

Dublin, OH

4.9
4,276 Reviews

6715 Sawmill Rd

Dublin, OH

43017

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Showing 4,276 reviews

November 12, 2020

I bought my 2011 Honda Pilot new from this dealership and I have always had my car serviced there. Very great atmosphere and service. Thank you to Chris Robinson for assisting me with the service I needed d More

by Heather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Robinson
Nov 12, 2020 -

Germain Honda of Dublin responded

Thank you Heather! We're so glad you continue to have great experiences with us, and that Chris made sure your latest visit was pleasant and hassle-free. We appreciate your business and look forward to seeing you at your next service visit. Regards, Craig Ferguson - General Manager

November 11, 2020

Excellent staff! The Red carpet treatment was given from start to finish by everyone we encountered I will not be shopping anywhere else but here More

by mrsteele21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Winslow Johnson, Joseph Frustaci
Nov 12, 2020 -

Germain Honda of Dublin responded

We're glad you had a great experience, Mr. Steele! It's wonderful to hear that everyone made sure you were so well accommodated, and made the car buying process so pleasant. We appreciate your business and look forward to working with you again in the future. Regards, Craig Ferguson - General Manager

November 09, 2020

Thanks for taking care of my 2012 Honda Pilot. It was towed to the service center & the next day by 8am , I was getting called . Car was fixed & back home by 4:30. Kevin Withers was polite & answered all More

by dallard704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Withers
Nov 12, 2020 -

Germain Honda of Dublin responded

We're so glad that Kevin was able to take care of your repair needs, and that you were so well accommodated throughout the process. It's wonderful to know that all of your questions and concerns were addressed, and that you got your vehicle back quickly. We appreciate your business and hope to work with you again in the future. Regards, Craig Ferguson - General Manager

November 08, 2020

I purchased a certified pre-owned vehicle last week. AC does not work. Remote start does not work. I brought it back in. Service said the fixed the issue. Took vehicle home still issue. Now I have to go ba More

by Paul
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joseph Frustaci, Corey Oty
Nov 17, 2020 -

Germain Honda of Dublin responded

We understand your disappointment and frustration. Our team apologizes for any inconvenience we may have caused. Best Regards, Craig Ferguson General Manager

Nov 17, 2020 -

Paul responded

Thank you for your response. I brought the vehicle back in and the salesperson was able to get the vehicle in for service to correct the issues. I will say that we often are quick to blame and hardly ever praise. I do appreciate the vehicle being service correctly. I am now satisfied with the service and glad that Germain stood behind their product. I would recommend Germain in the future. Paul

Nov 17, 2020 -

Germain Honda of Dublin responded

We are pleased we were able to turn your experience around. Thank you for sharing. All the best, Craig

November 07, 2020

Jheni was great to work with. She helped me with research on different used cars and then helped me when I decided to lease a new Honda Accord. She did not pressure me and helped me get the best de More

by bdgosu1lp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jheni Felix
Nov 09, 2020 -

Germain Honda of Dublin responded

Thank you for sharing your feedback! We're happy to hear that Jheni was so helpful and attentive, and helped you find the perfect car for you at the right price. We appreciate your business and hope to work with you again in the future.

November 06, 2020

I worked with Daniel Head to buy my new Honda Civic hatchback. Even though I was at the dealership on a busy night, I was so impressed by how I was treated by everyone. Mr. Head in particular was so More

by Adrienne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Wicker, Daniel Head
Nov 09, 2020 -

Germain Honda of Dublin responded

Congratulations on your new Honda Civic! We're happy to hear that Daniel was so helpful and accommodating, and made sure that you had a pleasant car buying experience. We're glad all of your questions and concerns were addressed, and that it was a smooth process! We appreciate your business and hope to work with you again in the future. Best Regards, Craig Ferguson General Manager

November 05, 2020

BEST car buying experience we have ever had! Prices were reasonable, Jackson was so helpful and friendly, and my spouse and I were truly taken care of. Anything we needed was explained or fixed. Jackson mad More

by Kendra S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackson Speakman
Nov 09, 2020 -

Germain Honda of Dublin responded

Thank you, Kendra! We're pleased to hear that Jackson was so helpful and attentive, and made sure that you were so well accommodated throughout the car buying experience. We're glad you felt confident with the customer care that was extended to you, and we hope to be able to work with you again in the future. Best Regards, Craig Ferguson General Manager

November 05, 2020

Amy Pickens provided 5-star service when I brought my CRV in recently to replace a damaged tire. She got me signed in and on my way quickly, which is always appreciated. She was friendly, courteous, and kn More

by nemo_43220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Pickens
Nov 09, 2020 -

Germain Honda of Dublin responded

Thank you nemo! It's wonderful to hear that Amy made sure you and your CR-V were well taken care of when you brought it in, and that her knowledge and expertise made you feel confident with the work done on your vehicle. We appreciate your business and hope to work with you again in the future. Best Regards, Craig Ferguson General Manager

November 05, 2020

Kevin Withers in the service department always goes above and beyond to make sure my Honda gets the care it needs. He understands that your vehicle care needs to work within your budget. I never feel like he More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hausherr, Kevin Withers
Nov 09, 2020 -

Germain Honda of Dublin responded

Thanks for the great feedback! We're so glad that Kevin continues to provide you with excellent customer care each time you bring your car in, and that Stephanie was so helpful and attentive during your recent purchase. We appreciate your business and look forward to working with you again in the future. Best Regards, Craig Ferguson General Manager

November 04, 2020

Daniel Head made shopping for a new car as easy as it gets. Amazing service and always willing to help. Definitely recommend this dealership and salesman More

by francisco.felix.soto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Head
Nov 09, 2020 -

Germain Honda of Dublin responded

Thanks Francisco! We're pleased to hear that Daniel was so helpful and attentive, and made sure you had another great experience with us. We appreciate your business and look forward to working with you again in the future. Best Regards, Craig Ferguson General Manager

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