Germain Honda of Naples

Good, professional service! I have a Honda Pilot that needed new tires, a recall notice, and maintenance check up. I worked with Tyler Smith who was very professional and commun I have a Honda Pilot that needed new tires, a recall notice, and maintenance check up. I worked with Tyler Smith who was very professional and communicated with me throughout the entire day with updates on my vehicle. He and the Germain Honda staff did a wonderful job and I feel the service was excellent. I live in Marco Island and the drive is long, but I will be back at Germain Honda for future service. More

Good service very professional I scheduled an appointment for my 2017 Honda CRV for an oil change and tire rotation. Tyler Smith was very pleasant to work with. I had one issue wh I scheduled an appointment for my 2017 Honda CRV for an oil change and tire rotation. Tyler Smith was very pleasant to work with. I had one issue which in my opinion could have been a safety hazard. I had my car in for service on a Thursday and on Saturday I had found a lug nut in the driveway of my development and decided to pick it up. I then checked my CRV and the lug nut was from my vehicle. I immediately called the dealership and they told me to bring it in and they would check and be sure all the other lug nuts were tightened properly. The service department was very accommodating and as soon as I arrived a service tech took my car and took care of my issue and stated he did not find any other lug nuts that were not properly fastened. Everyone I dealt with did an outstanding job. More

First time at Germain since moving to the Naples Area. This was my first service at Germain after moving to the Naples area. What was to be a simple oil/filter change turned into a dead battery the week be This was my first service at Germain after moving to the Naples area. What was to be a simple oil/filter change turned into a dead battery the week before. The dealership got me in right away, changed out the battery and performed the service as well that was scheduled for the next week. I was very pleased to have worked with Jacob Lange who kept me informed and got me in and out within an hours time. I look forward to coming here for scheduled service on my CR-V touring for many years. Thank you, Bruce & Leslie Houston More

Very poor New car purchase Purchased a new Honda Accord recently at Germain Honda. I find this dealership to be dishonest. I bought a brand new car that has a paint chip next to Purchased a new Honda Accord recently at Germain Honda. I find this dealership to be dishonest. I bought a brand new car that has a paint chip next to the drivers side door handle. All this dealership has ever done is ask me to call. I was left a message “we would like you to call so we can discuss the scratch on your car”. They can’t even get it right. All along I have said it was a paint chip. This dealership never showed good faith. They offered touch up paint. They know I live out of town but could care less about putting it in the mail. It’s unacceptable to buy a brand new car with chipped paint. I was told the car was driven by a manager and the car only had a couple thousand miles. Dishonest! The car had over 2,940 miles. I highly recommend dealing with another dealership. More

This service department better get its act together! 1. Waited over 10 minutes in the sun while four empty cars blocked the incoming service lane 2. Had an appointment at 1pm, makes no difference admits 1. Waited over 10 minutes in the sun while four empty cars blocked the incoming service lane 2. Had an appointment at 1pm, makes no difference admits the service tech, they take first come first served 3. They had no paperwork ready for receiving me even though I purchased the car from them and had it serviced once already. 4. TWO HOURS for an oil change and tire rotation! 5. Convinced me to do a tire rotation on a new car with only 6200 miles 6. No car wash on site, so got a coupon to a car wash two miles away... I don't think so! Not happy! More

Good service I have a 2017 Honda CR-V that I bought new in Ky. October 16 was my first problem and I went to Germain Honda of Naples and had amazing service. They I have a 2017 Honda CR-V that I bought new in Ky. October 16 was my first problem and I went to Germain Honda of Naples and had amazing service. They said it would take 45 minutes and I had my car and on my way in less. I had a lot of questions and Lee Glesmer answered all. Henry and Tyler very helpful also. More

Very happy customer! We had a great experience today on our first trip to Germain Honda of Naples & especially with our client advisor, Mona Janjic. Mona was knowledgeable We had a great experience today on our first trip to Germain Honda of Naples & especially with our client advisor, Mona Janjic. Mona was knowledgeable, professional and patient. Anthony Leli walked us through the financing process, making it painfree. I asked loads of questions to both Mona & Anthony and all were answered to my satisfaction. I would highly recommend calling Mona and using Germain Honda for your next purchase. More

Amazing! I recently bought a 2018 Honda Accord Sport from Germain Honda of Naples and I can honestly say that my experience was amazing. I wasn’t there all day I recently bought a 2018 Honda Accord Sport from Germain Honda of Naples and I can honestly say that my experience was amazing. I wasn’t there all day, they were upfront with me, and it was such an easy experience considering it was my first time buying a car. Mona showed me all of the ins and outs of the vehicle and helped through the buying process. She was very friendly and nice to work with. I drove from the east coast of Florida to go to this specific dealership and it did not disappoint! More

Misquoted prices, bad alignment, battery problems unchecked After taking my car in to be serviced for routine maintenance I am left completely unsatisfied and paying more than I had been quoted. Lee Glesmer, th After taking my car in to be serviced for routine maintenance I am left completely unsatisfied and paying more than I had been quoted. Lee Glesmer, the advisor in the service department had called me Monday morning at 840am after dropping my car off and informed me the department had recommended some things to get done. After hearing some of the pricing on things, I opted to only get a few of them taken care of as the others I know I can get done much cheaper elsewhere. Brake pads were one of the things i had them check, which Lee said needed to be changed which they could do for the cost of 129.99. I gave the go ahead on that since it is comparable to other places. He also said the alignment needed to be done, which I figured and had asked them to check. He quoted me a price of 119.99 I believe, and when I questioned why it was that much since they are advertising it for 94.99 on their website he changed it for me. I also had the oil changed and cabin filter changed. Upon picking my car up, I was given a bill of almost $600 which didn't add up at all so I started to review the bill. First, they tried to charge me 119.99 for the alignment again, and then to my surprise when I got to the break pad replacement there was a charge of $280! When I asked what that was about, Lee said it included resurfacing of the rotors and pads. When I said he never mentioned having the rotors resurfaced nor did I approve it he said that of course I did approve it. When I pressed further on the issue, saying I never would have approved that price because I can get it done much cheaper elsewhere, or even do them myself, and neither did he mention anything about rotors needing to be resurfaced, he said that the rotors are always resurfaced when break pads are replaced. Must be a Honda thing, because I have gotten breaks replaced multiple times and never once did they automatically resurface the rotors with it. It's always an additional price option. Regardless, the price he quoted me was wrong anyway. Lee did take off the resurfacing price (turns out its not automatically grouped into the break pad replacement price...imagine that), and charged me 180 for the pad replacement - still 50.00 above what I was originally quoted. After reluctantly paying this amount, my car was pulled around to me by a service tech whose name I did not catch and he informed me that my battery died! He did a quick battery check and said it looked ok for the time being but it may happen again. Well thanks. Seems like something that should have been checked on in my routine maintenance request. Needing my car back, I declined to have it checked further and I will take it to another place if necessary. Upon driving my car away, I noticed when I let go of the wheel that the car drifts directly to the right pretty quickly. So I paid for an alignment on top of that that didnt even do anything. I will never go back to this place. I was looking into buying a new honda as well, an SI that I had requested information on a little bit ago. I can tell you that it won't be from this place though! More

Horrible customer service Horrible experiences multiple times, beware of their customer service, once you buy the car, that’s it you are doomed. I took my car new car, under wa Horrible experiences multiple times, beware of their customer service, once you buy the car, that’s it you are doomed. I took my car new car, under warranty, with all the lights on the dash ON, all of them, they just say to leave it and take un Uber or have someone pick me up, did not offer a loaner or any assistance, car is under warranty, I wasn’t sure if it was safe to drive like that, but my safety was the least of their concerns. They did an oil change on my husbands civic, the car started to act weird, we took it to Coconut Point Honda and after diagnosis it turned out they put so much extra oil, that the car was struggling. I am a very reasonable person but the customer service on this specific dealership leaves a lot to be desired. I would not recommend it to anyone. If you want good service for your Honda look somewhere else. More