Germain Honda of Naples

Great Dealer We went to the dealer to look at the 2015 CR-V after reading about it in the newspaper. The salesman greeted us and after showing us a CR-V, asked if We went to the dealer to look at the 2015 CR-V after reading about it in the newspaper. The salesman greeted us and after showing us a CR-V, asked if we would like to take a test drive. We were hesitant, but after looking at the CR-V we decided that we would like to take a test drive. We took the test drive and were impressed with the CRV. There was no pressure from the salesman to go further, he simply asked if we would like to get more information. We decided to get a have our car appraised and look at the CR-V pricing. Still no pressure on us to buy. After getting the information and being greeted by the sales manager we went home. We called the salesman the following morning at 9 am and within a few minutes the deal was closed and we were told that we could pick up the CR-V later in the morning. We went to the dealership at 11:30 am to sign the paperwork. The person from finance explained all of the documents that we signed and presented additional extended warranty options; again no pressure to buy. After completion of the paperwork and a hello from the sales manager, the salesman took us to our spotless new CR-V and explained in great detail all of the features and how to used them. He even paired one of our cell phones. The entire experience was a pleasure. Everyone we dealt with was friendly and we were never under any pressure to buy the car. We highly recommend this dealer. More

Excellent experience Excellent experience!!! My car had multiple issues and Rafael Hernandez helped tremendously in explaining the problems and repair suggestions. What re Excellent experience!!! My car had multiple issues and Rafael Hernandez helped tremendously in explaining the problems and repair suggestions. What really was impressive is he connected me to Jeff Wisser the technician who was working on the vehicle to have him explain the reasons for the problems. Together they made me feel comfortable the vehicle would be repaired to the highest standards. Great Job to both Rafael and Jeff. More

Exceptional service advisor Service Advisor Rafael Hernandez is exceptional when it comes to customer service he goes above and beyond whatever is needed to making sure your visi Service Advisor Rafael Hernandez is exceptional when it comes to customer service he goes above and beyond whatever is needed to making sure your visit is satisfactory. Keeps you well informed, if there is a delay he will immediately accommodate your schedule in making any arrangements necessary. Thank you for all your great customer care in making my experience a pleasant one!! More

Great sales experience, service needed babysitting Salesman (Seref) was straight forward and honest. A pleasure to deal with. I wish all car sales folks were like him. Only minimal haggling and he d Salesman (Seref) was straight forward and honest. A pleasure to deal with. I wish all car sales folks were like him. Only minimal haggling and he delivered what he promised. I had a few issues with the car (it was a used car) and the sales team was great about getting me the right attention from service; however, when dealing directly with service, I was not overly pleased. When dealing with service, I felt more like a nuisance than a customer and needed to get assistance from the sales team more often than should have been necessary. More

Blown away by customer service I was a little embarrassed about the condition of my car when I pulled in & Rafael treated me as though I was a Rolls Royce owner. He went above & be I was a little embarrassed about the condition of my car when I pulled in & Rafael treated me as though I was a Rolls Royce owner. He went above & beyond the call of duty. Rafael is an asset to that company. More

naplesportal@gmail.com Great job guys!!! I have been in different dealerships before, but I was never treated so fairly. The sales person Hector Gomez was very nice, he to Great job guys!!! I have been in different dealerships before, but I was never treated so fairly. The sales person Hector Gomez was very nice, he told me about all different options, and the Finance Manager was super nice and very professional. My next step its buying a car with you all. You all are the best! Congratulations and Happy New Year!!! More

Warranty Work - Piston Rings While traveling from St. Louis, MO to Naples, FL we discovered our check engine was on in our Honda Odyssey. We took it to Germain Honda and they were While traveling from St. Louis, MO to Naples, FL we discovered our check engine was on in our Honda Odyssey. We took it to Germain Honda and they were more than willing to help us. We showed them the work that needed to be completed that was given to us from another dealership (which by the way told us that we couldn't have the work until 5 days later) and got us right in the very next day. At the end of the next day the work was complete and we were on our way. The service manager was so personable. He made sure that we were happy and provided exceptional customer service. Thank you!! More

Quick and Easy What began as a month-long search for a 2014 certified used Odyssey ended with the purchase of a new 2015 Odyssey. Seref came up with some logic and n What began as a month-long search for a 2014 certified used Odyssey ended with the purchase of a new 2015 Odyssey. Seref came up with some logic and numbers which convinced me to go with the 2015 model. Our first contact came via a phone call from Seref which quickly resulted in an appointment for the next day. On arrival, the vehicle was parked out front and we were greeted inside by Seref, who explained all of the benefits that would come with this purchase. All of the personnel we dealt with were polite, friendly and not pushy. I apologize for not remembering all of their names. We appreciated Seref's patience as we waffled on the color choice several times. Although having had another vehicle serviced here in the past, this was our first vehicle purchase from Germain. Much to my surprise, we were able to take the vehicle home the very same day. Overall, an excellent experience and I would do it every day if it didn't involve money. Germain Honda certainly has my endorsement. More

Awesome experience I have never been treated so well in my live at a dealership. Everybody was extremely nice, friendly, honest and very professional. I was very impress I have never been treated so well in my live at a dealership. Everybody was extremely nice, friendly, honest and very professional. I was very impressed and pleased! You guys Rock!! The BEST dealership in the world!!! Congratulations for a great team!! More

An all-around great experience My sales consultant was Mr. Valder St. Surin. I liked his style - he was easy to deal with, straight forward and really listened to the details I gave My sales consultant was Mr. Valder St. Surin. I liked his style - he was easy to deal with, straight forward and really listened to the details I gave him. He took the right amount of time to explain things with the car, as well as answering any questions. I just felt he was honest and cared about if I was truly happy with the car. He seems to be an incredibly patient person. I did not feel the pressure of the sales pitch like I did with another dealer over in Miami. Needless to say I am extremely happy I chose Germain. One last thought, Peter, the finance manager, was very helpful in explaining finance options and helped me obtain a fantastic finance rate. I could not have made this purchase without his guidance and expertise. I believe this is the start of a long term relationship with this dealer. Highly recommended to others. More