Germain Honda of Naples

We had a very positive experience with Armand Lopes and all of the folks at Germain Honda. We knew we wanted to buy a car on 10/6/13---and Armand wasted no time in showing us the cars we asked to see from all of the folks at Germain Honda. We knew we wanted to buy a car on 10/6/13---and Armand wasted no time in showing us the cars we asked to see from our previous internet search. He was knowledgeable and friendly. The entire process was a pleasant experience. The gentleman in finance (Michael Snell) was both professional and proficient as well. We are "return customers", having bought a previous Honda from the dealership. We will be happy to recommend Germain Honda to our friends and family. Sincerely, Jane and Kim Butts More

Armand went above and beyond my expectations in terms of service and made everything run smoothly which is great considering the purchase was made from Canada. service and made everything run smoothly which is great considering the purchase was made from Canada. More

We recently moved to Lee County from the Northeast, and We recently moved to Lee County from the Northeast, and wanted to purchase a new Honda Accord. After a lot of dealer research and talking with a fe We recently moved to Lee County from the Northeast, and wanted to purchase a new Honda Accord. After a lot of dealer research and talking with a few other area Honda dealers, I decided to expand the search regionally in hopes of finding a more reputable and highly rated dealer who wanted my business. I first contacted Germain Honda of Naples on Labor Day, while they were having a very busy Holiday Sale going on. A very pleasant and highly professional consultant, Nicole Stuckey, took the call and answered nearly all my questions. I sincerely appreciated her honesty when asked questions to which she did not immediately know the answer. For those few, she offered to research them and promised she would call me back as soon as possible with the answers. Given that I knew they were so busy that day, I certainly did not expect the call back I received from her very shortly thereafter. She had my answers and I immediately began working with my Sales Consultant, Seref Denizeri. My requirements were rather unique in that I knew what I wanted, but needed to complete the “entire” transaction via telephone, Fedex and e-mail as I was out of state at the time. Mr. Denizeri went extensively beyond any reasonable expectations I could have had with respect to streamlining the entire purchase process. He and the Germain Honda Sales Support team (many of whom work in the background to make the process seem uncomplicated) literally made it painless by working directly with my insurance company, organizing and managing the temporary registration process, vehicle add-ons and installations, and even arranging for delivery of the vehicle and mailing my permanent registration tags to me when they received them. There were several other examples of his and the team commitment to the process and the customer. He is an expert customer service oriented sales consultant who will do everything in his power to make his clients happy. His communication, reachability, and dedication truly made me feel like I was getting highly personalized service from a dedicated consultant even though I knew he had many other transactions to manage. Equally impressive was the post-purchase follow-up we received from Nicole S. in which she wanted to be sure that we were happy and offered assistance with anything we might need regarding our new Honda Accord. Although I do not recall their names, I know there were several other employees who personally assisted with my purchase and delivery. They too deserve high praise. The purchase of my new Honda Accord from Germain Honda of Naples was indeed the best overall experience I have ever had with buying a new vehicle. If you’re looking for the best buying experience, a great price, and completely over-the-top professional customer service, look no further than Seref, and the entire team at Germain Honda of Naples. They clearly value their customers, and they have earned my loyalty and their accurate and admirable rating on this invaluable website. More

If you are in the market for a new Honda, I would enthusiastically recommend that you go to Germain Honda of Naples. I worked with Dalia Levine-Epstein on the purchase of a new CR-V and the entire p enthusiastically recommend that you go to Germain Honda of Naples. I worked with Dalia Levine-Epstein on the purchase of a new CR-V and the entire process was a delight - not what I'm accustomed to in the purchase of a new vehicle. She was very thorough in her description of the vehicle, and answered all my questions both on the day and by email later. We agreed on a price and she arranged for all the paperwork to be completed before I went back to the showroom to purchase the vehicle. The whole process was smooth, efficient, and a pleasure. More

We received excellent service! Michael Gorman was extremely patient answering all of our questions and more importantly listening to our concerns. We did not feel rushed into making a decision / choo extremely patient answering all of our questions and more importantly listening to our concerns. We did not feel rushed into making a decision / choosing a vehicle. He went over the features of the car demonstrating thorough knowledge. Michael Soles the new sales manager was very efficient and expedited all of the transactions to ensure that we would be able to pick up the car the following day. Michael Snell was also very efficient, patient, and thorough with all of the financial aspects of the purchase. The whole experience was efficient and stress free. We are very excited with the purchase of our new Accord and the great experience at Germaine Honda. Thanks for the great experience! Rosa &Tony More

My overall experience was a positive one. I found a car that I liked at a reasonable price. The sales staff were both professional and friendly. If I were to buy another car, I would not hesitate to see w that I liked at a reasonable price. The sales staff were both professional and friendly. If I were to buy another car, I would not hesitate to see what Germain Honda has to offer. William P. Saladino More

Seref was by far nothing like any car saleman I've dealt with.. such a professional....curteous and helpful man. I thought I was sitting with an old friend... His knowledge of hondas was impeccable dealt with.. such a professional....curteous and helpful man. I thought I was sitting with an old friend... His knowledge of hondas was impeccable... I would send anyone I know to him... The service was the best... FIVE STARS PLUS FOR SEREF Thank You The DiGiorgios More

We were made comfortable, and all questions answered to our satisfaction. John McDonnell continues to follow up to answer questions we may have... that's especially appreciated, as it takes time to ge our satisfaction. John McDonnell continues to follow up to answer questions we may have... that's especially appreciated, as it takes time to get acquainted with the bells and whistles... Paul and Sharon Geffert Olde naples More

i rated all superb due to the professional staff we dealt with. Also, we were very much impressed with the all around knowledge of honda vehicles. Not only were they professional and knowledgable but they with. Also, we were very much impressed with the all around knowledge of honda vehicles. Not only were they professional and knowledgable but they were extremely friendly and imformative and took the time to work with us and answer all questions and demonstrate every feature in the Honda CRV we purchased. More

This is my third Honda purchase in less than a years time. When my 2013 Civiv was totaled I called Seref and told him I needed another car, but they were about to close. He graciously said he would stay time. When my 2013 Civiv was totaled I called Seref and told him I needed another car, but they were about to close. He graciously said he would stay open for us. And, even though it was way after closing time we did not feel rushed nor were we made to feel like we were being an inconvenience. After I explained to him about the accident, his heart felt concern about the well being of the people involved in the wreck was so refreshing. His first thoughts were not about making a sale but about my family. To me that says more about his character than anything else. I will be moving to Arkansas in May but when I'm ready to buy another car Lord willing I will be able to fly back to Naples to purchase from Seref. There was never any pressure, and he made me feel so at ease. He gave me the best deal he could and actually bent over backwards for me so I could get the CR-V which works better with my family of six. Not only is he not one of those pushy salesmen but he made my family feel important and special. My son, who will be in the market for a car soon, told me how uplifted he felt when we left Seref's office, and you could tell Seref was sincere not just hoping for a future sale. We truly feel like family when we are with him. I tell every one I know to go see Seref at Germaine Honda to get their next car. Thank you Seref and May God bless you richly! Bonnie Rothenberger More