Germain Honda of Naples

located Odyssey Touring on the internet. Called the dealer and negotiated a satisfactory deal on the phone. drove 100 plus miles the next day for delivery. Very satisfied with all phases of transacti dealer and negotiated a satisfactory deal on the phone. drove 100 plus miles the next day for delivery. Very satisfied with all phases of transaction. met several men in the sales dept. who were all very polite and knowledgible. The only suprise was a charge of $699.50 for "documtstion fee" which was not mentioned by any one till we were sitting down with the finance mgr. This was a bit upsetting to learn of this charge that late in the buying process. More

We originally visited the Ft Myers Honda store, but the experience was so poor, we left, and drove to Naples. We were amazed when we walked in to the Germain Honda store in Naples how completely different experience was so poor, we left, and drove to Naples. We were amazed when we walked in to the Germain Honda store in Naples how completely different our experience was from the very moment we opened the door to the showroom. From that moment forward we were treated with respect, courtesy, and outstanding customer care. We felt completely at ease as we moved through the sometimes tedious process of leasing a new vehicle. We were given details as to what was going on during every step of the transaction. We met everyone from the parts department and service to the new car manager, general manager, finance manager, as well as our very friendly, knowledgeable and thorough sales person. I would definitely recommend this dealership to anyone looking for vehicle, and we will definitely work with our sales person again, Dalia Levine-Epstein. More

Brad was on his 2nd week of sales at Germain Honda. He was very nice and accomodating, and also very honest about the fact that he was new and may not know the answer to every question (though he did know was very nice and accomodating, and also very honest about the fact that he was new and may not know the answer to every question (though he did know the answers to most). Brad took us for a test drive while Neil looked at our trade-in to save time which we really appreciated, as we waited 40 minutes at a different dealership while they evaluated our trade. As for price, I feel if we had "haggled" a little more we may have walked out with a better deal since we purchased a 2010. However we felt the price was very fair and an effort was made to stay within our price range. While we waited for all the paperwork, we actually enjoyed our experience talking with several different people at the dealership. We were between two cars (at two dealerships) which were almost identical in meeting our expectations, and the service at Germain Honda really pushed them over the top to make the sale. More

Visited dealership to purchase part and have service install part on my Odyssey for me. Dewayne worked with me to schedule the service appointment and order the part for Sat his day off, talk with Tony install part on my Odyssey for me. Dewayne worked with me to schedule the service appointment and order the part for Sat his day off, talk with Tony and me to go over scheduling what the cost of thr repair would be, and advise Tony that I would be in for appointment. When I came in Saturday, part was there, Tony was ready, car was taken into service on time, I was advised of what was going on while waiting. As car was progressing so quickly, I also asked Tony to do the LOF special which I had a mailer from the dealership, and was still was out in less than 2 hours. I even found out 2 days later they fixed the spoiler that had dropped down from running over parking stops that have rebar sticking out of the tops here in naples for me. Great leadership in service department, customer care oriented. More

Dan Beveridge was very knowledgeable & patient, answering all of our questions & more. He even accompanied us in the 2011 Honda V6 Accord back to our house to make sure that it would fit inhto our garage! all of our questions & more. He even accompanied us in the 2011 Honda V6 Accord back to our house to make sure that it would fit inhto our garage! He also introduced us to everyone involved in the sale & has called us numerous times to find out how we like our new car & to see if we have anhy questions. I feel that he has become a part of our family. We are very happy with our choice of a 2011 Honda. More

This agent worked tirelessly to acquaint us with all the options open to us in acquiring a new Honda. Once a decision was made the agent was efficient in getting the paper work together and the deal done. options open to us in acquiring a new Honda. Once a decision was made the agent was efficient in getting the paper work together and the deal done. We would be happy to work with her again. The deal we made was complex and she never showed any frustration but worked hard to keep the process moving More

Without question the most pleasant car purchasing experience my wife and I ever had. Throughout the entire process a very friendly atmosphere prevailed. There was no pressure or contentious haggelin experience my wife and I ever had. Throughout the entire process a very friendly atmosphere prevailed. There was no pressure or contentious haggeling, which was a welcomed relief. Our sales agent,Dalia, skillfully guided us as we proceded from a thorough demonstration of all aspects of the vehicle to the sdubsequent discussions on price and options. We considered her as a close friend who was there to assure that our best interests were satisfied. The final price we quickly agreed upon was consistent with pricing data, available on the internet, which we used to formulate our price objective. Our departure from the dealership best evidenced the nature of our visit with Germain. We left with a hug from Dalia, as we would after visiting a family member or close friend, with a promise to return soon. More

On our first visit to the dealership the staff was very professional and friendly, and best of all this dealership is a "NO PRESSURE" dealership. Most of our contact was with Steve Morales and Neil but ev professional and friendly, and best of all this dealership is a "NO PRESSURE" dealership. Most of our contact was with Steve Morales and Neil but everyone in the dealership was very friendly and helpful. The car we purchased is for our daughter and the sales staff was very patient with her as she made two to three trips there to decide which car she wanted. Once she decided on the car and the "color" they had the car there for her inspection with in 24 hours. All the questions and concerns she had was addressed immediately and she was treated as an adult, which made her first "new" car purchase a pleasant one. We would recommend this dealership to anyone wanting to purchase a new or used car and I am quite sure whichever salesman/saleswoman you have contact with you be treated well. Thank you Steve, Neil, Migel and all the other staff who were very patient helped our daughter, You are the best. Merry Christmas The Naftal's More

I WISH EVERY CAR DEALER HAD A PERSON LIKE HIM, NICE FRIENDY AND THE MOST IMPORTANT WITH A LOT OF PATIENCE. IN MY NEXT PURCHASE THIS WILL BE MY FIRST OPTION BECAUSE MR.DENIZERI HE HAS BECOME A FRIEND FRIENDY AND THE MOST IMPORTANT WITH A LOT OF PATIENCE. IN MY NEXT PURCHASE THIS WILL BE MY FIRST OPTION BECAUSE MR.DENIZERI HE HAS BECOME A FRIEND SO GLAD WE MET HIM, WE DID NOT VISIT ANY OTHER DEALER JUST BECAUSE WE FELT HE WAS TELLING THE TRUTH FROM THE BEGINING. More