Germain Honda of Naples

I got a flat on my less than 1 year old tires that i purchased from Germain Honda. I was able to pull into Germain and warmly greeted by Fraser. they gave me a new tire and the service was excellent purchased from Germain Honda. I was able to pull into Germain and warmly greeted by Fraser. they gave me a new tire and the service was excellent More

I have had my 2020 Honda Passport and my wife's 2012 Cadillac SRX services here. Regular maintenance and more involved repairs on .y wife's vehicle. The staff is always friendly and there process move Cadillac SRX services here. Regular maintenance and more involved repairs on .y wife's vehicle. The staff is always friendly and there process moves like an assembly line. There is no other dealer that I would take my vehicles too. Their prices are fair and their advisors are always upfront about the work that is needed. They educate you on the vehicle service and give you the information necessary to make the right decision. 5 star dealership. More

Great service and treated like an important customer. Frasure Ardrey was very friendly, knowledgeable and right on with the price of my service and time needed. I am from Ohio but always go to Germain wh Frasure Ardrey was very friendly, knowledgeable and right on with the price of my service and time needed. I am from Ohio but always go to Germain when I'm in Naples for 4 months. More

Jeanne Smith went above and beyond of what I expected, whole team keep on following up with me and really enjoy my new car whole team keep on following up with me and really enjoy my new car More

Absolutely horrible service. Only interacted with one person here, Dave, who even tried to help. My first appointment to have the MIL looked at was canceled upon my arrival due t Only interacted with one person here, Dave, who even tried to help. My first appointment to have the MIL looked at was canceled upon my arrival due to a staffing shortage. Understandable, but a significant inconvenience for me since I drove an hour to get there. I should have been contacted beforehand. I was promised a discount when I returned. After returning the next week, my car was "diagnosed" with an issue that required a third trip because they didn't have the part to fix it that day. Contrary to what I was promised, I received no discount on the diagnostic and was given a rather outrageous quote for both parts and labor. A few days after my visit, I received a message from the service manager asking about my experience. I explained the issues that I had and requested further information regarding the diagnosis and quote. I received no response until I contacted the service manager multiple times and then was completely ignored other than to be told that whatever research and tinkering I did to learn more about the issue couldn't possibly compare to taking it into the shop and having it looked at by so-called professionals. Fair enough, but as I received no answer to my clarifying questions, what good is your diagnosis? After my questions went unanswered again, I then emailed the general manager and received no response from him either. Denying my request for the discount I was promised or a refund for incomplete and inaccurate service is crooked enough, but refusing to provide any further information to me about the issue and how the diagnosis was reached or justifying the labor costs on the quote indicates to me that Germain Honda has no integrity and no intention of standing by their work or their own employees' words. They could not have cared less about helping me get my vehicle fixed or understanding the issue. I would advise anyone needing work on their vehicle done to go elsewhere. More

Gabreiela Ledezma was my new customer service for my HRV services . She was great, informed as to what my car needed and the time allowed. I miss Joel who previously helped me and was so glad I have anoth services . She was great, informed as to what my car needed and the time allowed. I miss Joel who previously helped me and was so glad I have another good person who I can rely on when it comes to the service to my car as that is sooo important More

They are more customer service oriented, they are able to provide the I formation we needed and very proffessional. provide the I formation we needed and very proffessional. More

SERVICE WAS VERY GOOD! PRICE OF BATTERY $360 WAS OUT OF THE BOX!WHY WAS IT SO HIGH? SORRY YOUR FACTORY DIDI NOT ENOUGH CHIPS! PRICE OF BATTERY $360 WAS OUT OF THE BOX!WHY WAS IT SO HIGH? SORRY YOUR FACTORY DIDI NOT ENOUGH CHIPS! More

Sometimes woman’s solo visit to a car dealership could be a stressful experience, but not during my visit of Germain Honda of Naples, in contrary, it was very pleasant and productive trip. Salesman Trent Dix a stressful experience, but not during my visit of Germain Honda of Naples, in contrary, it was very pleasant and productive trip. Salesman Trent Dixon, who welcomes me at the door, was friendly, knowledgeable, accommodating all my requests in a most courtesy manner. He obtained a great price for my trade-in and offered true price for a new CR-V without any extra markup. Trent was keeping me informed of a car delivery progress, which was received within a promised period, and was a great help during the final progressions of getting my new car ready to take home; he also follow-up with questions and assistance the following days after sale. I would like to extend my appreciations to the sales manager Joe Pens and business manager Anthony Leli for their gracious and professional attention to all aspects of sale processes. Overall my experience at Germain Honda was going above and beyond in every area! I highly recommend Trent Dixon as your next helper in purchasing a new or used vehicle and Germain Honda of Naples for its great service. More

I must say everything was great! When I first went to the dealership I went in a single female and was so happy with the respect I was given. I had just helped a friend that had no When I first went to the dealership I went in a single female and was so happy with the respect I was given. I had just helped a friend that had not purchased and car by herself and the sales pitch at this dealership was high pressure which made the process uneasy for her. Not at Germain Honda, it was SUPER and I would refer them to anyone looking for a new car. Thank you Germain team you ALL were great! More