Germain Honda of Naples

Destroyed My 3 month old 2019 Civic Si Worst Dealership experience I’ve ever had. Took my 2019 Honda Civic Si in for service under warranty to fix a simple clip and ended up with 13 Dents a Worst Dealership experience I’ve ever had. Took my 2019 Honda Civic Si in for service under warranty to fix a simple clip and ended up with 13 Dents and a curbed wheel. Dealership said they would fix it and that they would place me in a loaner for a few days. They pulled around a loaner that was absolutely filthy placed me and my 2 kids in it and rushed me to sign the loaner agreement. I pointed out a couple of the visual damages that I saw on the loaner and the service advisor said not to worry that he will write it in the notes. They called me a few days later stating they needed the loaner back and to come pick up my vehicle. I assumed my vehicle was fixed but when I arrived my vehicle was still damaged and the service manager came out to point out damages on the loaner they had placed me in that were already there. The manager then pretty much black mailed me saying if I fix my vehicles damages they will fix the loaners damages and call it even. They knew exactly what they did and they tried to get me to sign a paper to not leave any negative reviews or let this fishy business out and if I did they would sue me. They are now trying to call my insurance company to try and get them to pay for damages to the loaner and quoted my insurance an insane amount. It’s crazy how this dealership can get away with this fraud and take advantage of people while also leaving them with a damaged 2019 brand new vehicle. BEWARE OF THIS DEALER! More

Great Quick Service! I live in Ft. Myers and had a function in Naples. I had about 2 hours to get service done on my vehicle. When bringing the van in, I discussed the len I live in Ft. Myers and had a function in Naples. I had about 2 hours to get service done on my vehicle. When bringing the van in, I discussed the length of time I had and they accommodated my wishes to get 2 front tires. Dave Doden came out to help register me an my vehicle. In the process he inspected the van with the welcome attendants. Upon inspection the tires I thought were good had nails in them. Dave Doden took charge of the situation, look my information up and got the service done ON TIME! Thanks again Dave for initiating great service! More

excellent in all areas This is our 4th CR V and 3rd from your dealership. We have worked several times with Seref and had excellent service every time. He is very knowled This is our 4th CR V and 3rd from your dealership. We have worked several times with Seref and had excellent service every time. He is very knowledgeable and very patient when showing us about all the extras on the car. No question was too silly to ask and we couldn't be happier with him and with your dealership. More

Just Call Germain...they will take care of this! My car wouldn’t start after my last errand of the day. No stress...called AAA and asked to be towed to Germain...they’d know what to do! I called Ger My car wouldn’t start after my last errand of the day. No stress...called AAA and asked to be towed to Germain...they’d know what to do! I called Germain and gave them status...Erica Melchior called me right back and took the symptoms. ‘Just get the car here and we will figure what happened’. She offered a loaner...but I had already arranged for a ride. AAA was able to jump the battery....so I drove it to Germain...the gentleman waiting for me was so pleasant...told me he give Erica all the details... Erica called me the next morning and explained that it just needed a new battery....the starter was not an issue! And...new battery was under warranty...yay👍 Thank you! More

Unsatisfied Went in looking for a new car last week and was completely thrown off my the smell of marijuana on this gentleman i decided to go elsewhere to shop be Went in looking for a new car last week and was completely thrown off my the smell of marijuana on this gentleman i decided to go elsewhere to shop because it seems like this place if full of people who are not taking their jobs seriously i felt rushed by him and he was very impatient while i was explaining what i was looking for in a car I will call above the managers in this store and have this issue addressed it is highly unprofessional More

Excellent service. Erica was very professional. She kept us informed as to how the service on our car was coming along. Did hot have to wait long to have our car service Erica was very professional. She kept us informed as to how the service on our car was coming along. Did hot have to wait long to have our car serviced. More

First annual check up Russell took excellent care of both me and my CR-V. Everything was handled promptly and professionally. I appreciate his attention to detail and fol Russell took excellent care of both me and my CR-V. Everything was handled promptly and professionally. I appreciate his attention to detail and follow through. More

Service department As always, Tyler Smith at the Germain Honda service department took care of us and our 2012 Odyssey. We have been bring our Odyssey and Ridgeline into As always, Tyler Smith at the Germain Honda service department took care of us and our 2012 Odyssey. We have been bring our Odyssey and Ridgeline into the Honda Service dept. for many years and they have always done a great job taking care of us and our vehicles. More

My Buying Experience I am pleased with my purchase of an 2019 CRV. Seref Denizeri was pleasant and helpful in explaining the various knobs and buttons inside the car. Mi I am pleased with my purchase of an 2019 CRV. Seref Denizeri was pleasant and helpful in explaining the various knobs and buttons inside the car. Michael Hecht was equally helpful. My experience was pleasant, More

The best car store in town Everyone at this dealership that I have had an interaction with has been Has been wonderful. This is one store that you can just tell that traini Everyone at this dealership that I have had an interaction with has been Has been wonderful. This is one store that you can just tell that training is an ongoing affair. Steven Hill as well as Claude Babineau are exceptional leaders. Drew Calvert is no doubt the best service advisor, Louie, the Porter is a joy. A great feeling permeates throughout. I trust these people. Thank you. More