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Germain Honda of Naples - Service Center

Naples, FL

4.9
730 Reviews
Call Service Center (239) 628-4372

730 Reviews of Germain Honda of Naples - Service Center

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June 13, 2025

Christopher Elan was very polite and professional. He indicated work to be perform and service was done quickly. He kept me up to date on service being performed. More

by Confe01p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Elan
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June 10, 2025

Fast and efficient service! They were able to hand my service needs without an service appointment More

by bill h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
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Jun 10, 2025 -

Germain Honda of Naples responded

We are happy we were able to assist. Thank you for choosing Germain for your service needs. Best Regards, James Koser General Manager

June 10, 2025

I have been a Germain Honda car owner for over thirty years. They are exceptional. More

by Dr Leo Mediavilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seref Denizeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Carattinni
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Koser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Clark / Service
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Jun 10, 2025 -

Dr Leo Mediavilla responded

Germain Honda lives up to their mission statement and core values. I am very grateful to be working with Logan Clark and the entire service team. Thank you Germain Honda!

Jun 10, 2025 -

Germain Honda of Naples responded

We are truly honored with your continued business and kind words. Thank you for choosing Germain Honda of Naples as your supplier for all things automotive. See you next time. Best Regards, James Koser General Manager

June 09, 2025

Logan Clark was very accommodating professional and helpful I would be happy to work with him any time More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan clark
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Jun 10, 2025 -

Germain Honda of Naples responded

Dan, thanks for sharing positive feedback on Logan. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, James Koser General Manager

June 08, 2025

Service was excellent. On time and efficient. Carlos Lopez was very helpful, he explained what was going to be done and about how long it would be to complete the recall. More

by GV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
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Jun 10, 2025 -

Germain Honda of Naples responded

Ensuring your overall satisfaction is our priority. Thank you for sharing your positive service experience. Best Regards, James Koser General Manager

June 07, 2025

Christopher Elan was very professional and helpful. The staff at Honda are terrific. I never have a problem they take care of their customers. More

by G9sella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Elan
Report | Print
Jun 10, 2025 -

Germain Honda of Naples responded

Your continued business and kind words are greatly appreciated. See you down the road. Best Regards, James Koser General Manager

June 06, 2025

Albert Checo gave me an excellent customer service and my car as always had an excellent service. definitely I’ll be back to Honda Naples! More

by Hi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Checo
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Jun 10, 2025 -

Germain Honda of Naples responded

Thank you for your business and kind words. We look forward to our continued relationship. Best Regards, James Koser General Manager

June 05, 2025

Professional, pleasant,and seem happy. Often understate time it will take for service. Ex: last visit (May 25) I was told service would take about 2 hours. 3 and 1/2 hours later i was fini More

by Theoddoak
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Elan
Report | Print
Jun 05, 2025 -

Germain Honda of Naples responded

Thank you for the feedback. Not meeting expectations regarding service times during your recent interactions is truly regrettable. The importance of timely service is understood, and your business is valued. Processes are being reviewed to ensure a more efficient experience in the future. Feel free to contact me to discuss this further if you have any questions or concerns. Best Regards, James Koser General Manager 239-307-0643 jkoser@germaincars.com

June 05, 2025

Love the new service person I am working with. His name is Marco. Great dealership when I bought my Honda..This is my 3rd Honda Odyssey. The last 2 I bought in Santa Monica, Ca. More

by jcbelluck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Carattinni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

Germain Honda of Naples responded

Your continued business and loyalty to Honda are greatly appreciated. We are happy to know Marco ensure a quality service experience. Thank you for choosing Germain. Best Regards, James Koser General Manager

June 04, 2025

I live in Fort Myers but I prefer to drive down to Naples because everyone is so much nicer and professional especially Christopher Elan. More

by mercedeswilliamson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTOPHER ELAN
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Jun 04, 2025 -

Germain Honda of Naples responded

We thank you for traveling to Naples and allowing Chris and our team to provide you with the quality Germain experience you deserve as a valued customer. See you next time. Best Regards, James Koser General Manager

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