Germain Honda of Naples - Service Center

I recently moved to Fort Meyers from IL and I'm used to a high level of customer service from my local dealership in Illinois. I've been to two of my nearest Honda Dealerships and nothing compares to Germain high level of customer service from my local dealership in Illinois. I've been to two of my nearest Honda Dealerships and nothing compares to Germain Honda of Naples. From the time you pull in into the service department and are greeted by the porters and through the whole process the quality of service can be rated excellent. My service advisor David Doden did an excellent job explaining what was done to the vehicle. We have 5 Honda vehicles in my family and from now on we will drive to Germain Honda of Naples for service. More

You cannot go wrong taking your vehicle to Germain Honda's service department. Ask for Santos Vargas as he is a knowledgeable, friendly and efficient advisor. Honda's service department. Ask for Santos Vargas as he is a knowledgeable, friendly and efficient advisor. More

Frank Silva was knowledgeable, courteous and kind. Service was some of the best ever had, Service was some of the best ever had, More

I recently took my 2017 Accord into Germain on a Saturday morning for its 30,000 mile service. Frank Silva, my service advisor, kept me apprised of the progress on my car and explained the required services morning for its 30,000 mile service. Frank Silva, my service advisor, kept me apprised of the progress on my car and explained the required services vs those that weren't really necessary. I was in and out in 2 hours. I've been a customer at Germain for almost 5 years and have never had a bad experience when taking my car in for service. They are very efficient, their waiting area is comfortable, and their prices are fair. More

I am a new customer to Germain Honda. I was delighted with the thorough examination of my car and with the courtesy of Service Adviser David Doden. He addressed each of my concerns and I was delighted with the thorough examination of my car and with the courtesy of Service Adviser David Doden. He addressed each of my concerns and the charge for the work done was very fair. This is an honest dealership. You will be in good hands. More

I was very pleased with the service and Cameron Goudreau, the Service Advisor. He kept me informed of the work being done on my Honda Civic. He was very informative and very pleasant to deal with and he wou the Service Advisor. He kept me informed of the work being done on my Honda Civic. He was very informative and very pleasant to deal with and he would always inform me on how things were being accomplished and the timing of the repair work. The clients waiting room was large and bright with comfortable seating. Due to finding a nail in one of the tires, I had to return several days later to have it removed. Once again, the service was tops and the wait time went well. I was very pleased with all! More

We always receive excellent service from our rep Santos Vargas. He goes above and beyond to make sure our maintenance visits go well. Thank you, Santos! Vargas. He goes above and beyond to make sure our maintenance visits go well. Thank you, Santos! More

Car needed an oil change. The whole service of the car was professional. Everything was checked and notated. The whole service of the car was professional. Everything was checked and notated. More

My previous service rep moved and I was a bit concerned about a smooth transition to a new service advisor. I picked Jeanne Smith and she was excellent. I had an appointment and she took me in right on tim about a smooth transition to a new service advisor. I picked Jeanne Smith and she was excellent. I had an appointment and she took me in right on time, we went over what service needed to be done and she said it would be around a 90 minute wait. At about 75 minutes Jeanne came to the wait area explained what they did and that they are finishing up. I paid my reasonable bill and I was done and Jeanne made it a very easy process, Thank you! More

Cameron Goudreau Is excellent as my service advisor. Throughout the several visits I’ve taken my vehicle for service or inquiry about a problem, Cameron has promptly discussed it’s needs, kept me infor Throughout the several visits I’ve taken my vehicle for service or inquiry about a problem, Cameron has promptly discussed it’s needs, kept me informed throughout the service and all with the utmost courtesy. More