Germain Honda of Naples - Service Center

I brought my CRV in for preventative maintenance in response to the lights on my Maintenance Minder. My service rep, while perfectly courteous, tried to include a deluxe oil change, costing $100 more response to the lights on my Maintenance Minder. My service rep, while perfectly courteous, tried to include a deluxe oil change, costing $100 more than the standard one, without clearly explaining that it was Germain's recommended service and not what customary maintenance would require. In addition, I declined a myriad of other premium services that were presented to me. Since leaving the dealership less than a week ago, I have experienced a series of error messages/alerts I have never seen before. On my way home from the dealership I received an "Auto High Beam Problem" on my dash. I called my service advisor and told him about this immediately. We agreed that I would monitor it to see if that appeared again. While that message has yet to reappear, I have had 2 other unexplained alerts/errors. On at least 2 occasions, I was prompted to move the key FOB closer to the START button, when it had been placed where I have kept it for years. On another occasion, we encountered a long series of beeps and flashing Task Manager message on the dash during one of our recent drives. This only resolved once the car was turned off. I sent a text and e-mail documenting my experience to the service advisor and service manager. Germain returned my call the day later. I was told they could run diagnostics on my car to try to figure out the cause of these problems. They would charge me to do so unless it could be determined that they caused these problems. I explained I had never encountered these errors before coming to Germain and asked how they would determine whether it was their fault. I got no answer to that question. I told the advisor I did not want to throw good money after bad, had lost confidence in Germain, and would have my dealership at home have a look. Given that I had already spent multiples of the diagnosis fee on my earlier maintenance and the problems didn't exist before I came there, I would have thought they would diagnose the problem at no charge. More

Frank Silva was great, really helped us out in a difficult situation. We brag about your service - from our last Odyssey to the current one. difficult situation. We brag about your service - from our last Odyssey to the current one. More

Great service. Frank Silva and his team were awesome. Everyone is courteous and very professional. Everyone is courteous and very professional. More

The entire operation at Germain Honda is very sharp. Pulled into the service area, and was immediately welcomed by an attendant. After just a few minutes, advisor Santos Vargas introduced himself, exp Pulled into the service area, and was immediately welcomed by an attendant. After just a few minutes, advisor Santos Vargas introduced himself, explained what the "A1 Service Due" message on my dashboard meant, and explained exactly what the service department would do during the visit. A very comfortable waiting area with coffee, snacks, and Wi-Fi, and 45 minutes later, Santos came back out to say my car was ready, reviewed once again what was done, and everything went quite efficiently. More

Great service from Santos Vargas On time & as scheduled. Great service from Santos Vargas On time & as scheduled. Free coffee & snacks Great atmosphere all around. Great service from Santos Vargas On time & as scheduled. Free coffee & snacks Great atmosphere all around. More

Gabriela Ledezma was very polite know how to greet her customers with beautiful smile she went above and beyond I was happy with my service customers with beautiful smile she went above and beyond I was happy with my service More

Ser ice department continues to be at the top of their game. Thank you Don Nelson for helping me out! game. Thank you Don Nelson for helping me out! More

Germain Honda is very thorough about their Service. They refer to all history of the car and make sure maintenance is kept up refer to all history of the car and make sure maintenance is kept up More

Dave is an excellent service advisor. Very helpful and courteous.He knows what going on. Thanks Dave. courteous.He knows what going on. Thanks Dave. More

Being new to the area, this was my first visit for service. Santos Vargas was an outstanding service advisor. He and the service department exceeded my expectations which is difficult to accomplish. service. Santos Vargas was an outstanding service advisor. He and the service department exceeded my expectations which is difficult to accomplish. Thank you very much! More