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Germain Honda of Naples - Service Center

Naples, FL

4.9
517 Reviews

517 Reviews of Germain Honda of Naples - Service Center

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March 22, 2024

Many friendly and familiar faces, like Daniel Moisiu who has always helped me out for years, glad to see him still attending and happy to do so! More

by Thalissa2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Moisiu
Mar 25, 2024 -

Germain Honda of Naples responded

Your continued business and kind words are greatly appreciated. Thank you for taking the time to highlight Daniel and his dedication to customer satisfaction. Best Regards, James Koser General Manager

March 20, 2024

I took my 2001 Honda CR-V to Germain Honda to correct a leaking drive shaft oil seal. An inspection turned up a leaking engine oil pan gasket as well. Parts ordered, car back for installation. Wrong oil More

by r27cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Germain Honda of Naples responded

Thank you! We're happy to hear that you had a great experience with David, and that he made sure your car was well taken care of. We appreciate your business and look forward to working with you again next fall. Best Regards, James Koser General Manager

March 20, 2024

I went in for a tire rotation/oil change. I was in and out in less than an hour. Bruce Pap was my service rep and he was vey courteous and kept me informed. The waiting area was very comforta More

by meets5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Pap, Andrew Calvert
Mar 22, 2024 -

Germain Honda of Naples responded

Thank you so much for sharing your experience with Bruce and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business and the positive feedback. All the best! Regards, James Koser General Manager

March 20, 2024

I had a great service experience this week at Germaine Honda of Naples. The Service Advisor, Edward Lee was excellent—courteous, professional and answered my questions thoroughly. Appreciated that my car More

by nan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Lee
Mar 22, 2024 -

Germain Honda of Naples responded

Thanks for letting us know how satisfied you were with Edward's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb. Best Regards, James Koser General Manager

March 20, 2024

Recent service visit my rep was Edward Lee and he was very professional, helpful and explained future services needed with great thoughtfulness. Highly recommend the dealership and all its technicians. More

by kchase815
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Calvert
Mar 22, 2024 -

Germain Honda of Naples responded

Thanks so much for your thoughtful feedback! We're pleased Edward handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment. Best Regards, James Koser General Manager

March 18, 2024

My main experience has been with the Service Department and its Service Writer David Doden. David has taken care of me on each service from start to finish in a timely manner. Thanks David. More

by mdjedlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Germain Honda of Naples responded

Thank you for sharing your feedback with us! Please don't hesitate to reach out when the Germain Honda of Naples team may assist you again. It's always our pleasure! Best Regards, James Koser General Manager

March 15, 2024

Great services thanks for all you do to take care of my car, I really appreciated the way you guys More

by juniorplantin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Calvert
Mar 15, 2024 -

Germain Honda of Naples responded

Thank you for choosing Germain Honda of Naples for your automotive service needs. We value your business and look forward to your next visit. Best Regards, James Koser General Manager

March 15, 2024

I had a fantastic experience at this dealership! The staff is always friendly, knowledgeable. Would highly recommend them to anyone. More

by monicagomesmartines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Lee
Mar 15, 2024 -

Germain Honda of Naples responded

Thank you for sharing such kind words about our team. Your continued business is greatly appreciated. See you next time. Best Regards, James Koser General Manager

March 14, 2024

Awesome job Bruce Pap was great very personable & knowledgeable I will return when need be More

by michael_ra54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Pap
Mar 14, 2024 -

Germain Honda of Naples responded

Our team is fortunate to have Bruce on our team taking wonderful care of our valued guests. Thank you for sharing your 5-star experience. We all look forward to continuing to provide you with all your automotive needs. Best Regards, James Koser General Manager

March 14, 2024

Absolutely great dealership. Excellent staff. Edward Lee was extremely helpful and knowledgeable. Highly recommend both him and the dealership More

by rosanamasters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Lee
Mar 14, 2024 -

Germain Honda of Naples responded

We thank you for your business and kind recommendation. See you next time. Best Regards, James Koser General Manager

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