Germain Honda of Naples - Service Center

Needed service while passing by Naples FL during a road trip On June 3, 2015, my wife, I and two friends were traveling form our home near Tampa FL for a weekend get-away in Key West when the air conditioning in On June 3, 2015, my wife, I and two friends were traveling form our home near Tampa FL for a weekend get-away in Key West when the air conditioning in my 2008 Honda Pilot began to malfunction. Due to the time of year and our destination, it was imperative that the vehicle needed immediate service. Fortunately, we were able to research Honda dealerships/service centers in the Naples FL area, and found Germain's telephone number and address.. We called your service department from the road (RT 75 @ 70 MPH) and were told that our vehicle could be looked at upon our arrival (at the time we had an ETA to your location of approx. 20 minutes). Upon our arrival, we were greeted by Willy Demjanczuk who immediately looked into our problem. Although we did not have an appointment, and there were other vehicles in for service, Willy worked with Chris Martin to get our Pilot into the shop. As it turned out, we had a clogged cabin air filter that was inhibiting air flow and resulted in the AC unit to "freeze over". Fortunately, the "fix" was relatively simple. We found ourselves back on the road in about an hour after we arrived at Germain. I want to express my sincere gratitude and thanks to Willy, Chris and Nancy (Service Dept. cashier) for their professional attitude, sense of urgency in helping us to get back on the road and genuinely caring attitude during our time of need. Please be aware of the dedication your staff has, focused on superior customer service ahead of any inconvenience we had created by "showing up" without an appointment. I trust you will pass on our thanks to Willy, Chris, Nancy and others within the Service Department staff. More

Satisfied Customer The service department was great. Kelly handled everything in a professional, yet personal manner. The waiting room was very clean and had cold bevera The service department was great. Kelly handled everything in a professional, yet personal manner. The waiting room was very clean and had cold beverages and coffee. Nancy even brought snacks while waiting. Car seems to be running like new again. Service was once again wonderful. A+. More

Relentlessly resourceful! We originally went to Germain Honda in response to a manufacturers recall notice. We were a long way from home, Pennsylvania; hence, we were hesitant We originally went to Germain Honda in response to a manufacturers recall notice. We were a long way from home, Pennsylvania; hence, we were hesitant as to how we were going to be treated? To our delightful surprise, they owned up to the challenge: the parts for the recall were ordered, another appointment scheduled and everything was taken care of! Their waiting area was very comfortable; they provided beverages and a snack. Thank you, Chris. More

Above and Beyond other service centers Friendly, took time to explain problem and went the extra mile to have Honda Corp honor the warrantee even though I was 113 miles over. Shuttle servi Friendly, took time to explain problem and went the extra mile to have Honda Corp honor the warrantee even though I was 113 miles over. Shuttle service was readily available and driver very friendly. He even came to the door and rang my doorbell when he came to pick me up when the car! We're from out of state, wintering in Naples, and will definitely think of buying my next CR-V from the folks at Germain Honda! More

Great service & hospitality by Chris Martin/Nancy Guilmette I wanted to take a minute and let you know how impressed I was by Chris Martin & Nancy Guilmette. I called last minute to make an appointment for the I wanted to take a minute and let you know how impressed I was by Chris Martin & Nancy Guilmette. I called last minute to make an appointment for the same day because I had to go out of town unexpectedly and my Oil Life was at 5%. They were able to squeeze me in the same day and I took my lunch break to get it done. When I arrived I explained to Chris that I was on lunch and was asking how long it would take. He said he would do his very best to get me in and out so I wasn't late returning to work. He kept his promise and got me in and out very quickly despite a full waiting room full of clients. When I went to pay, I mentioned to Nancy that this was my lunch break and would need to head back to work right away. She was concerned that I didn't eat anything for lunch and went in back and got me snacks to choose from so I had something to eat. I thought this gesture was above and beyond what you could expect from a dealership and the service dept. She truly made me feel special and made me feel like part of the family. Afte this experience , I feel like a have a true relationship with Chris and Nancy and Germain Honda is part of my family. I have bought several cars from this dealership over the years and will continue to refer business to them. More

THE ONLY PLACE I BRING MY CARS! Since moving to Naples 11 years ago I have received nothing but excellent friendly service at Germain Honda. I highly recommend them. Their prices ar Since moving to Naples 11 years ago I have received nothing but excellent friendly service at Germain Honda. I highly recommend them. Their prices are fair, and, they even honored my 10% off coupon that I forgot at home! Ruben was very polite, friendly, and professional. I will still continue to bring my SUV there until I buy a new one (which will be another Honda when the time comes)! More

Phenomenal customer service Germain Honda of Naples greets you with a smile, makes you comfortable in the waiting room, serves better snacks than an airline and gets you on your Germain Honda of Naples greets you with a smile, makes you comfortable in the waiting room, serves better snacks than an airline and gets you on your way in minimal time. Nancy Guilmette and Lee Glesner made my visit a pleasure. More

Excellent experience Excellent experience!!! My car had multiple issues and Rafael Hernandez helped tremendously in explaining the problems and repair suggestions. What re Excellent experience!!! My car had multiple issues and Rafael Hernandez helped tremendously in explaining the problems and repair suggestions. What really was impressive is he connected me to Jeff Wisser the technician who was working on the vehicle to have him explain the reasons for the problems. Together they made me feel comfortable the vehicle would be repaired to the highest standards. Great Job to both Rafael and Jeff. More

Exceptional service advisor Service Advisor Rafael Hernandez is exceptional when it comes to customer service he goes above and beyond whatever is needed to making sure your visi Service Advisor Rafael Hernandez is exceptional when it comes to customer service he goes above and beyond whatever is needed to making sure your visit is satisfactory. Keeps you well informed, if there is a delay he will immediately accommodate your schedule in making any arrangements necessary. Thank you for all your great customer care in making my experience a pleasant one!! More

Blown away by customer service I was a little embarrassed about the condition of my car when I pulled in & Rafael treated me as though I was a Rolls Royce owner. He went above & be I was a little embarrassed about the condition of my car when I pulled in & Rafael treated me as though I was a Rolls Royce owner. He went above & beyond the call of duty. Rafael is an asset to that company. More