Germain Honda of Naples - Service Center

From: Charles Hoover 305 Nina Circle From: Charles Hoover 305 Nina Circle Uniontown, PA 15401 Cell : 724-880-3352 To Whom it may concern, I am writing From: Charles Hoover 305 Nina Circle Uniontown, PA 15401 Cell : 724-880-3352 To Whom it may concern, I am writing to let you know how much I appreciated the outstanding customer service I received 2 weeks ago from Lee Glesmer, Service Advisor, at Germain Honda of Naples. My son, Matthew Hoover, lives in Estero, FL and owns a Honda Civic. During a recent visit with him, the Honda required service, twice in one week. Due to Lee's concern for my son's safety he scheduled each appointment on the same day I called, which was greatly appreciated. I am highly pleased with the professional manner in which my son's Honda Civic was serviced. The help I received from Lee Glesmer was above and beyond and I'm very impressed with his customer service. He is an asset to your company. Sincerely, Charles Hoover More

Rafael was great from beginning to end. He was professional as was the technician. They were prompt, courteous and effective. I would recommend them highly. professional as was the technician. They were prompt, courteous and effective. I would recommend them highly. More

Rapheal, George, and Nancy have always taken such good care of me. I really have never had this kind of service before at a dealership when needing service. They have been professional, friendly, and over care of me. I really have never had this kind of service before at a dealership when needing service. They have been professional, friendly, and overall great people to work with. They will always get my business. They are always looking for the most cost effective way for their customers, which I thought at a dealership was unheard of. Thank you to you all. More

the daytime running light (DRL)warning light came on in my Pilot while on vacation in Naples Florida - went over to Germain Hinda- Anthony at the express service desk expedited the changing of the DRL bulb my Pilot while on vacation in Naples Florida - went over to Germain Hinda- Anthony at the express service desk expedited the changing of the DRL bulb within minutes - then I paid for the part with Edison in parts dept. - all were courteous, efficient and most friendly to a passing tourist. Bravo to all. Robert Bolduc Ottawa Canada More

I came in very upset because my check engine light kept going off and on. I was treated very kindly and timely and also got a few laughs. Lee has a great sense of humor. going off and on. I was treated very kindly and timely and also got a few laughs. Lee has a great sense of humor. More

I was made to feel that I was the most important person to arrive at the dealership that day, even though I had no appointment and wasn't there to spend any money. I needed help programming phone number to arrive at the dealership that day, even though I had no appointment and wasn't there to spend any money. I needed help programming phone numbers into the hands free calling system. Karen had done it when I purchased the car last year, but my grandson had "undone" everything when he was using my cell phone. Karen was in the process of selling a car, but took the time to listen to my story. I told her I would return another day when she wasn't busy, but she insisted that she would find someone to help me. That was John McDonnell. He was very patient, took time to explain everything he was doing, and let me practice each step once or twice so I would know how to do it on my own. He also explained some other dash board functions that I had not yet mastered. I never once felt rushed, or that I was being a bother. He took me back to Karen to let her know that all of my questions had been answered and they both walked me to the door. Very professional. A feel good expierence. More

I went in for service for a flat tire on my 2012 Odyysey and began a conversation with sales person John McDonnell. After careful explanation about leasing, the dealership and I agreed on a new 2014 lease and began a conversation with sales person John McDonnell. After careful explanation about leasing, the dealership and I agreed on a new 2014 lease. All items were explained to me and followed up as agreed. More

I waited for my car and it was "fun" to sit there and to the employees converse with customers as well as each other. I would say it was a "great"experience! there and to the employees converse with customers as well as each other. I would say it was a "great"experience! More

I recenty moved to Naples and needed repair work on my Honda CRV. I called and spoke with Anthony Landestoy. He had me bring the car in for their repair review and quote. He was very friendly and profe Honda CRV. I called and spoke with Anthony Landestoy. He had me bring the car in for their repair review and quote. He was very friendly and professional and called with with cost before ordering parts for the repair. When the part came in, he called to let me know and scheduled the work. They did a wonderful job for a very reasonable price. They are the BEST and Anthony is AWESOME! Cheryl Green More

Hello! It never ceases to amaze me that Seref Denizeri walks into our path just at the right time. He has been our friend and salesperson for some time now and always has our best interest at heart. My walks into our path just at the right time. He has been our friend and salesperson for some time now and always has our best interest at heart. My husband and I had our cars in for an oil change and as we were waiting, Seref came into the waiting area for some coffee. At that time, he walked over to say hello to us and asked us why we were there. He smiled and said, let's talk, I think we can do that trade now on my civic. I said, REALLY, totally was not expecting that! So guess what! I'm in a new 2013 Civic; just like that! But, not only that! Seref traded out my husband's FIT for a 2013 Civic also! He did his magic and as always; it all worked out for the best! So, thank you Seref for your honesty, integrity and your GOLD status!!! We appreciate you! More