Germain Honda of Naples - Service Center

Logan Clark is a gem. When I got to the dealership for an oil change, Logan apologized and said they were very busy and would drive me home and pick me up later. I was v When I got to the dealership for an oil change, Logan apologized and said they were very busy and would drive me home and pick me up later. I was very unhappy about that. I was prepared to spend 2 hours in the waiting room and then go on to doing chores in the area. Now my plan for the day was ruined and I started to complain about an ongoing problem I have with Honda. It feel strongly that when you pick up your car from the dealership after a repair, that it's a much better experience if the car is delivered clean and smelling good. I know I will get a coupon for cleaning but it's not the same as to at least see that something has been done. After waiting 2 hours for the car to take me home, Logan told me the car had been serviced and clean. He made my day! What a great employee! He should get a good bonus! Sandra Brennan More

Arber Demce is one of the best ~ period. A great young man. Kudos to Arber ! A great young man. Kudos to Arber ! More

Getting my vehicle serviced at Germain Honda was easy and quick thanks to Michael Lovejoy taking the time to get me a ride home while car was kept overnight and making sure I got a ride back to the Dealershi quick thanks to Michael Lovejoy taking the time to get me a ride home while car was kept overnight and making sure I got a ride back to the Dealership the next day. More

Service was great. Christopher Elan was excellent as my service advisor. He is very knowledgeable, friendly, and helpful. He walked me to my car when it was ready and Christopher Elan was excellent as my service advisor. He is very knowledgeable, friendly, and helpful. He walked me to my car when it was ready and opened the door for me, which was very nice! I hope I will get him again! More

Very helpful and polite. Logan Clark went above and beyond to make sure I left as a satisfied customer. Logan Clark went above and beyond to make sure I left as a satisfied customer. More

Service tech Logan Clark was very kind courteous and respectful to my needs for a battery replacement under warranty On my Honda accord He also went above and beyond To make sure I had in service pi respectful to my needs for a battery replacement under warranty On my Honda accord He also went above and beyond To make sure I had in service pickup to retrieve my vehicle. I have found this dealership to always be top notch Thx for another service well done !!! More

Exceptional service and attention to detail. From the moment I arrive, the service team is friendly, professional, and knowledgeable. The atmosphere is clean and well attended. My service adviso From the moment I arrive, the service team is friendly, professional, and knowledgeable. The atmosphere is clean and well attended. My service advisor, Sal Metjahic, goes above and beyond to provide me with top notch personalized customer service, always exceeding my expectations. The rest of the service team who support him when he's either not available or working with another customer often follow suit. For these reasons I continue coming back and will likely remain a member of the Honda family. More

Communication was good and work done properly. Dealership seems very modern and up to date. Dealership seems very modern and up to date. More

I recently took my 2020 Honda Accord for servicing at Germain Honda of Naples and I had Michael LoveJoy as my service Advisor. Michael was extremely professional and knowledgeable. He advised me of the s Germain Honda of Naples and I had Michael LoveJoy as my service Advisor. Michael was extremely professional and knowledgeable. He advised me of the service items needed on my car and gave an accurate time frame in which the work would be completed. His estimate was extremely accurate. I will always try to have Michael as my service Advisor whenever I need service on my car. He is second to none as a service advisor.. More

Germain service is well-organized and timely, the waiting area is comfortable and the snacks available are excellent, and most importantly, the service reps are TERRIFIC, especially Mike Lovejoy. Wish we liv area is comfortable and the snacks available are excellent, and most importantly, the service reps are TERRIFIC, especially Mike Lovejoy. Wish we lived here year-round! More