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Germain Honda of Surprise
Surprise, AZ
871 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase.
When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule.
Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country.
For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 AM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 871 reviews
May 22, 2025
Young sales man Phoenix with a great future in car sales . Dealer clean , excellent service . Finance in charge a nice guy . He looked for all my options and increíble they came back with an offer much mu . Dealer clean , excellent service . Finance in charge a nice guy . He looked for all my options and increíble they came back with an offer much much better than I planned . Excellent job . 100% great experience Give them a good recognition . More
by PNORBEN
Verified Customer
May 22, 2025
The Service section was quick and professional. The work was completed in a timely manner. The work was completed in a timely manner. More
by teejayr14
May 21, 2025
Joshua Reeves really is "Superman". The dealership is also top notch. Great amenities and superb customer service. The dealership is also top notch. Great amenities and superb customer service. More
by Kimikopower
Employees Worked With
May 19, 2025
This was the worst experience of my life. Horrible car, horrible experience and just a terrible experience all around. I was lied to multiple times by people that had no idea and should not Horrible car, horrible experience and just a terrible experience all around. I was lied to multiple times by people that had no idea and should not have answered my questions, "the title is in the mail," "car has internet," the delay in obtaining documents was not explained to me, the list goes on and on. The wait and nonsense to purchase the car was just ridiculous. They promised me it would not be a 3-hour ordeal, nope, it was 3.5 hours even though I had a check to pay for the vehicle in full. The car even had scrapes on the hood BRAND NEW! Of course, we did not know that until I washed it by hand a week later. So disappointed to have gone out of my way to go to their location. My finance company finally got my title. AND it could still be another 30 days before I can receive a copy from Arizona so I can register the car in another state. The manager basically told me to pound sand when we complained about the vehicle on the very first day of purchase. He told me to buy a cushion!! Imagine needing cushions on the seats of a brand-new car. It is awful customer service and a bad reflection on Honda. It gets nothing near the 40 and 44 miles per gallon that it is supposed to get. Honda lies and does not stand by their products. After owning 5 Hondas, this will be the last one EVER! More
by accounting13
Employees Worked With
May 19, 2025
George was amazing, he went above and beyond to be helpful. George contacted me several times to assure we knew what was going on and we understood the work being done. George also followed up with me helpful. George contacted me several times to assure we knew what was going on and we understood the work being done. George also followed up with me after the work to make sure I was satisfied with the work done. George is a very good representative of Germain Honda I will ask for George whoever having service done in the future More
by UWSU
Employees Worked With
George Haslerig
May 19, 2025
After reviewing my maintenance history, Robert determined that I did not need any service until October. That has never happened to me; they always find something. I ended up getting a free carwash and goi that I did not need any service until October. That has never happened to me; they always find something. I ended up getting a free carwash and going home. That kind of service builds trust. I will be going back to Robert for my services. More
by adriennepederson
Employees Worked With
May 17, 2025
Wonderful and thoughtful service by Robert. I appreciate his input on my CRV and suggested service. I appreciate his input on my CRV and suggested service. More
by Kviviano
Employees Worked With
May 15, 2025
George is awesome, he is patient, he is thorough, he is effective, and efficient! As long as he is at the service area I will be a return customer! effective, and efficient! As long as he is at the service area I will be a return customer! More
by Lene H.
Employees Worked With
George Haslerig
