Robert was helpful and very nice.
I would schedule my maintenance visits with him again.
I would schedule my maintenance visits with him again.
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by ARHINEHART2301
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2026 -
Germain Honda of Surprise responded
Thank you for choosing Germain for your automotive needs! We’re pleased to hear that Robert took great care of you and made your experience a positive one. We truly appreciate your trust and look forward to assisting you again in the future!
Best Regards,
Sassha Motz
General Manager
On Aug 6th I brought our 2025 Pilot in for its first oil
change, which was completed along with a tire rotation. A few days later the later the Maintenance A light appeared oh our screen. After investigat
change, which was completed along with a tire rotation. A few days later the later the Maintenance A light appeared oh our screen. After investigating we found it indicated a need for an oil change, which was a surprise since we just had that completed. If would seem that the technician failed to reset our indicator back to a completed situation. My past experience with car dealerships is that they always reset the display after completing maintenance. I would hope this is a normal procedure with your dealership as well.
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by desertrat6457
Verified Customer
Verified Customer
Aug 13, 2026 -
Germain Honda of Surprise responded
We appreciate your business and feedback regarding your recent service visit with us. Our team apologizes that the maintenance minder wasn't reset and will address this matter internally with our team to help us better assist all our guests going forward. If you need assistance getting the reset completed, please stop by.
Best Regards,
Sassha Motz
General Manager
602-875-8600
smotz@germaincars.com
I was very pleased with the customer service and prompt
service on my vehicle thank you
service on my vehicle thank you
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by doveslayer
Verified Customer
Verified Customer
Service Price Transparency
Aug 10, 2026 -
Germain Honda of Surprise responded
Our goal is to ensure a positive and efficient visit for all. Thank you for trusting our team with your automotive needs.
Best Regards,
Sassha Motz
General Manager
Took honda accord in for an alignment, had it done quick
and hassle free great service .Robert Solis was great ,informative and not pushy at all great customer service. Thanks again
and hassle free great service .Robert Solis was great ,informative and not pushy at all great customer service. Thanks again
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by bigtinting
Verified Customer
Verified Customer
Service Price Transparency
Aug 07, 2026 -
Germain Honda of Surprise responded
Thank you so much for your wonderful review and recommendation! Providing quality and efficient service is so important to us, and we are pleased that Robert's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Best Regards,
Sassha Motz
General Manager
Robert Solis has won my business for sure!
Usually I go to Arrowhead Honda but he is a true blessing! He answered all my questions and is very personable and friendly. I am extremely satisf
Usually I go to Arrowhead Honda but he is a true blessing! He answered all my questions and is very personable and friendly. I am extremely satisfied with the service I received! My A/C is now running perfectly!
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by ERINHADRICH
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Germain Honda of Surprise responded
We thank you for choosing to work with us here at Germain, and we appreciate you taking the time to leave this kind review for Robert. Our team is delighted to know that Robert ensured a quality guest experience, and we are thrilled your A/C is running perfectly.
Best Regards,
Sassha Motz
General Manager
I recently had my oil changed at Germain Honda, and it
was a great experience. The service was quick and professional, and the waiting area was clean, comfortable, and well-maintained. They also offered c
was a great experience. The service was quick and professional, and the waiting area was clean, comfortable, and well-maintained. They also offered complimentary bottled water, which was a nice touch while I waited. Overall, a pleasant visit, and I would gladly return for future service.
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by LALANAZPRUD
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2026 -
Germain Honda of Surprise responded
Our team here at Germain Honda of Surprise works hard to provide our guests with the ultimate guest experience. We appreciate you taking the time to share your positive visit and for highlighting our team and their commitment to this goal.
Best Regards,
Sassha Motz
General Manager
A bit of a wait but always worth it because we know that
the car is being done right . Thank you. Bryan and Jennifer Jacobs
the car is being done right . Thank you. Bryan and Jennifer Jacobs
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by Bryan.n.jacobs
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2026 -
Germain Honda of Surprise responded
Thank you for your kind review. Our team apologizes for the wait and appreciates your patience and understanding. See you down the road.
Best Regards,
Sassha Motz
General Manager
Always great service here.
Quick at setting the appointment, quick check in, and quick turn around on my service, always with a thorough explanation.
Quick at setting the appointment, quick check in, and quick turn around on my service, always with a thorough explanation.
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by stellablue_2
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2026 -
Germain Honda of Surprise responded
Our overall goal is to provide a positive and efficient visit to all. Thank you for choosing Germain.
Best Regards,
Sassha Motz
General Manager
Brought my car back for some work and everything went
smoothly. No complaints whatsoever. HAPPY
smoothly. No complaints whatsoever. HAPPY
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by envizionme2
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2026 -
Germain Honda of Surprise responded
We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words.
Best Regards,
Sassha Motz
General Manager
The service advisor, Robert Silos took my call and was a
"breath of fresh air". As much as I dreaded taking my car in, he actually put me in a better mood. When I got there, the whole vibe of the atmosphere
"breath of fresh air". As much as I dreaded taking my car in, he actually put me in a better mood. When I got there, the whole vibe of the atmosphere there was great. Robert immediately took care of my car and me. He explained what would be done and told me to relax, have some beverages and everything would be taken care of. I highly recommend Germain Honda and Robert for his excellent service. Thank you.
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by AVEESHUN
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2026 -
Germain Honda of Surprise responded
Thank you for the wonderful review! We're delighted to hear that Robert made your service visit such a positive experience with his friendly attitude and excellent communication. We truly appreciate your recommendation and look forward to taking care of you and your vehicle again in the future.
Best Regards,
Sassha Motz
General Manager