Robert Solis
Robert Solis at Germain Honda of Surprise

Robert Solis

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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5.0
273 Reviews

Languages Spoken

English English

Spanish Spanish

5.0

273 Reviews

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273 Reviews of Robert Solis

September 23, 2026

Dealership Rating
Employee Rating

From the moment I arrived, Robert Solis was welcoming, professional, and extremely efficient. He clearly explained what work needed to be done. More

by dhalle606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2026

Germain Honda of Surprise responded

Your complete satisfaction is a priority for our team here at Germain. We strive to provide every guest with a quality, informative, and positive experience, as we believe this is the best way to earn your trust and continued business. Best Regards, Sassha Motz General Manager

September 22, 2026

Dealership Rating
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Service at appointed time and finished up aboutvas estimated. Car was clean as I gave it upon return. Waiting area very nice. More

by svw3tld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2026

Germain Honda of Surprise responded

Thank you for taking the time to share your 5-star service experience with our team. We are pleased to know our team met, if not exceeded, your expectations. Best Regards, Sassha Motz General Manager

September 17, 2026

Dealership Rating
Employee Rating

Al is a great service advisor and the mechanics are great—never had to bring car back for same problem! More

by niprev73
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alfredo (Al) Bustamante

Sep 18, 2026

Germain Honda of Surprise responded

Thank you for your continued business and positive feedback. We are pleased to know that Al has taken great care of you. See you down the road. Best Regards, Sassha Motz General Manager

September 16, 2026

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Service advisor was very nice and professional to work with. My car was ready in a fast amount of time More

by steve.lublin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2026

Germain Honda of Surprise responded

Thank you for sharing your positive and informative service experience. Our goal is your overall satisfaction. Best Regards, Sassha Motz General Manager

September 10, 2026

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Very clean and organized. Friendly staff. Nice waiting room. I can usually find a coupon on their website to save a little. More

by FRANK_MERLINO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Proo

Sep 11, 2026

Germain Honda of Surprise responded

Our team is honored by your business and kind words. We look forward to our continued relationship. Best Regards, Sassha Motz General Manager

September 07, 2026

Dealership Rating
Employee Rating

Robert was helpful and very nice. I would schedule my maintenance visits with him again. More

by ARHINEHART2301
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 08, 2026

Germain Honda of Surprise responded

Thank you for choosing Germain for your automotive needs! We’re pleased to hear that Robert took great care of you and made your experience a positive one. We truly appreciate your trust and look forward to assisting you again in the future! Best Regards, Sassha Motz General Manager

August 12, 2026

Dealership Rating
Employee Rating

On Aug 6th I brought our 2025 Pilot in for its first oil change, which was completed along with a tire rotation. A few days later the later the Maintenance A light appeared oh our screen. After investigat More

by desertrat6457
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2026

Germain Honda of Surprise responded

We appreciate your business and feedback regarding your recent service visit with us. Our team apologizes that the maintenance minder wasn't reset and will address this matter internally with our team to help us better assist all our guests going forward. If you need assistance getting the reset completed, please stop by. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

August 08, 2026

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I was very pleased with the customer service and prompt service on my vehicle thank you More

by doveslayer
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 10, 2026

Germain Honda of Surprise responded

Our goal is to ensure a positive and efficient visit for all. Thank you for trusting our team with your automotive needs. Best Regards, Sassha Motz General Manager

August 06, 2026

Dealership Rating
Employee Rating

Took honda accord in for an alignment, had it done quick and hassle free great service .Robert Solis was great ,informative and not pushy at all great customer service. Thanks again More

by bigtinting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2026

Germain Honda of Surprise responded

Thank you so much for your wonderful review and recommendation! Providing quality and efficient service is so important to us, and we are pleased that Robert's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels! Best Regards, Sassha Motz General Manager

August 06, 2026

Dealership Rating
Employee Rating

Robert Solis has won my business for sure! Usually I go to Arrowhead Honda but he is a true blessing! He answered all my questions and is very personable and friendly. I am extremely satisf More

by ERINHADRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2026

Germain Honda of Surprise responded

We thank you for choosing to work with us here at Germain, and we appreciate you taking the time to leave this kind review for Robert. Our team is delighted to know that Robert ensured a quality guest experience, and we are thrilled your A/C is running perfectly. Best Regards, Sassha Motz General Manager

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