Germain Honda of Surprise

Todd and Robert were very helpful and responsive helping me resolve the issues with my car. me resolve the issues with my car. More

Everyone was very courteous, friendly and professional. Maria was amazing while helping me with my cars air-conditioning problems. Maria was amazing while helping me with my cars air-conditioning problems. More

They worked with me to get a price below msrp and helped me figure out financing options. me figure out financing options. More

Robert listened to my questions. Look up all my old records. Having my old records there easily available. One reason why I like this place. Marty at the service center also checked Look up all my old records. Having my old records there easily available. One reason why I like this place. Marty at the service center also checked my filters, which needed changing and took a picture of them. Glad to have my van looked over before I take a trip to california. More

Joshua Reeves really is "Superman". The dealership is also top notch. Great amenities and superb customer service. The dealership is also top notch. Great amenities and superb customer service. More

Great service. Service advisor was awesome. Quick service with no appointments Lots of amenities offered. Service advisor was awesome. Quick service with no appointments Lots of amenities offered. More

This was the worst experience of my life. Horrible car, horrible experience and just a terrible experience all around. I was lied to multiple times by people that had no idea and should not Horrible car, horrible experience and just a terrible experience all around. I was lied to multiple times by people that had no idea and should not have answered my questions, "the title is in the mail," "car has internet," the delay in obtaining documents was not explained to me, the list goes on and on. The wait and nonsense to purchase the car was just ridiculous. They promised me it would not be a 3-hour ordeal, nope, it was 3.5 hours even though I had a check to pay for the vehicle in full. The car even had scrapes on the hood BRAND NEW! Of course, we did not know that until I washed it by hand a week later. So disappointed to have gone out of my way to go to their location. My finance company finally got my title. AND it could still be another 30 days before I can receive a copy from Arizona so I can register the car in another state. The manager basically told me to pound sand when we complained about the vehicle on the very first day of purchase. He told me to buy a cushion!! Imagine needing cushions on the seats of a brand-new car. It is awful customer service and a bad reflection on Honda. It gets nothing near the 40 and 44 miles per gallon that it is supposed to get. Honda lies and does not stand by their products. After owning 5 Hondas, this will be the last one EVER! More

After reviewing my maintenance history, Robert determined that I did not need any service until October. That has never happened to me; they always find something. I ended up getting a free carwash and goi that I did not need any service until October. That has never happened to me; they always find something. I ended up getting a free carwash and going home. That kind of service builds trust. I will be going back to Robert for my services. More

George was amazing, he went above and beyond to be helpful. George contacted me several times to assure we knew what was going on and we understood the work being done. George also followed up with me helpful. George contacted me several times to assure we knew what was going on and we understood the work being done. George also followed up with me after the work to make sure I was satisfied with the work done. George is a very good representative of Germain Honda I will ask for George whoever having service done in the future More

Went in without an appointment George worked me in and resolved the issue. Thanks for the Great Service. resolved the issue. Thanks for the Great Service. More