Germain Honda of Surprise

Bought a new 2022 CRV a few weeks ago. Of course we would have liked to pay less but overall felt that we got a decent deal. Love the car. Our salesperson Evan was the best we've dealt wit Of course we would have liked to pay less but overall felt that we got a decent deal. Love the car. Our salesperson Evan was the best we've dealt with in 65 years of car buying. Good job kid. Old Jim. More

My little cousin went came in with all intentions of purchasing a vehicle. We found the car we liked and got to working the numbers, after reviewing the figures we noticed that there was an addendum on purchasing a vehicle. We found the car we liked and got to working the numbers, after reviewing the figures we noticed that there was an addendum on the car for a "Desert Protection Package" that includes Premium Window Tint, Door Edge guards, Lifetime Nitrogen and Premier Theft for a very clearly stated "Total additions not included in MSRP of $2890. They then explained that there was an incentive to finance with the dealership of a $1000. When reviewing the numbers, we noticed that they tacked on $2890 + the $995 again, when we called them out on it, they fixed it only to have the $1000 "finance rebate" to disappear. We spoke to the a couple of managers, and got hung up on when we started to make too much sense with why $1000 kept disappearing. The Sales Managers basically told us to go pound sand and have a good day. I understand the market conditions, and understand this Package includes A LOT of mark up that I was prepared to handle if it made sense. However, the management team instead chose to throw my cousin out and hung up on me for catching them trying to hide the additional $1000. IF YOU ARE LOOKING TO GET TAKEN ADVANTAGE OF YOU'VE REACH THE RIGHT PLACE. 0 CONCERN FOR THE CUSTOMER, 0 LEVEL OF RESPECT, AND SHADY AS SHADE CAN BE. If the General Manager is reading this, I hope you call me instead of one of the gentlemen that introduced themselves as Brandon, most disrespectful conversations that I've had with a manager in the 10 years that I've been in the same business. More

Best car purchase experience we have had, Montana Boone was our sales person she above beyond to provide all the information we need to make a decision on what vehicle to purchase. She explained all the op was our sales person she above beyond to provide all the information we need to make a decision on what vehicle to purchase. She explained all the opinions and then set with in our New CRV and went though all the settings to make sure we knew how to use all the safety settings. The whole team involved were outstanding, knowledgeable and friendly. Great Job! More

Worst experience ever!! I and others I have spoke with suggest no one ever waste your time and money at Surprise (Germain) Honda. According to Brandon, the Manager who shook hands with me late in the ev suggest no one ever waste your time and money at Surprise (Germain) Honda. According to Brandon, the Manager who shook hands with me late in the evening on a price, down payments, all terms... We were buying a car for my daughter & my wife wanted to Co-sign with our daughter. I explained the pain my wife has with a serious illness, but I could go pick her up and bring her back. Brandon said, no problem, they had to get it washed, etc. in the morning and we could come pick it up at noon. I said thanks and that we'll be here. My daughter and I received a text at 10 am the next morning saying they sold the car, but come on over and they will get us in something else. That was not good news nor was it honorable or ethical. They also had no cars to sell when we arrived. I can see why Honda does not give this dealership very many cars during this shortage. Anyway, I asked to speak with the owner, they sent over the Jason, the General Sales Manager, who was unshaven, not nice at all. He sat down saying too bad we can not earn your service! No interest in helping us, but rather cover for his lying Manager Brandon. A lot of lies involved. Sadly they are the very example of horrible service and people who do not care about others. They meet the stereotype that gives the car dealership industry a bad name in general. Oh, Manager Brandon said Honda Civics side mirrors are special because they have no blind spots? I looked it up... 100% LIE! Another Manager said they charge a Premium price for Honda's that are white in color as they are the most popular? I looked that up... 100% LIE! I spoke today with a very nice person who worked at Surprise (Germain) Honda, but left there due to the Managers teaching and telling their sales people to lie. Seriously, this is one dealership you should avoid at all cost! More

went in with my 2018 low milage cadillac xt5 and was looking at the 2021 ridgeline RTL-E... asked what they would give me for my caddy.... $30,000 no more... even when Kelly blue book has it rated fo looking at the 2021 ridgeline RTL-E... asked what they would give me for my caddy.... $30,000 no more... even when Kelly blue book has it rated for trade in between $35,000 to $38,000?... guess that is why they have one of the lowest ratings... I wont name the other dealer, but they offered me at least $38,000 as is no trade in. just wanted to buy the vehicle. More

Simple oil change and tire rotation. Met with service advisor and discussed appointment. Service waiting are was clean and plenty of space to find a quiet spot to wait. When complete I was notified and advisor and discussed appointment. Service waiting are was clean and plenty of space to find a quiet spot to wait. When complete I was notified and we discussed the results of the overall check. Very pleasant experience. Visits like this on are why I will keep coming back to this dealership. More