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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
499 Reviews
Call Service Center (602) 780-3495

499 Reviews of Germain Honda of Surprise - Service Center

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March 17, 2025

Maria was excellent. The waiting room was nice. I don’t have anything else more to say. More

by garyeproch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. Best Regards, Sassha Motz General Manager

March 17, 2025

Professional and quick with servicing car. Will be back for future service. There’s a 15 word minimum so I’m typing some more. More

by Bsplikat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Germain Honda of Surprise responded

We appreciate you taking the time to leave our team this kind review. Best Regards, Sassha Motz General Manager

March 17, 2025

Service staff do a great job of taking care of both of our Honda's. More

by solo1950s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

Apr 25, 2025 -

solo1950s responded

I trust the service staff to take care of my truck and car. They seem to do a fairly good job of that. I have had to bring both my truck and car back for service that was doing incorrectly i few times. Over all I believe they try to do a good job. Thanks to Nathan for his over seeing of the jobs that are done by the service department. He is a great service advisor.

March 15, 2025

Easy to make appointment. Prompt, efficient, friendly, clean and comfortable waiting area, done on time! More

by MERRI.54.ML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. See you down the road. Best Regards, Sassha Motz General Manager

March 14, 2025

Everyone was very helpful and wanted to help you with your concerns. Bought a CVR Sports n very happy More

by ssfoxy4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Card
4.0
This rating includes all reviews, with more weight given to recent reviews.
Colin McEuen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Germain Honda of Surprise responded

Thank you! We're glad our team made sure you had a great car buying experience, and helped address any concerns. We appreciate your recommendation and hope to work with you again in the future. Best Regards, Sassha Motz General Manager

March 14, 2025

The recall work plus the additional items I requested were all completed within the time frame given me for just the recall work. Plus they provided me with a Lyft ride to and from home. More

by lpitner2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Germain Honda of Surprise responded

We are happy you enjoyed a quality and efficient service experience. Thank you for choosing Germain Honda for your automotive needs. Best Regards, Sassha Motz General Manager

March 14, 2025

I have had good service experiences with this dealership. I have been impressed with their thoroughness, and they deferred work that didn't need to be done. More

by pwagner5717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Germain Honda of Surprise responded

Thank you. Your business and kind recommendation are greatly appreciated. We are overjoyed to know that you are completely satisfied and that our team took great care of you. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

March 13, 2025

Great service with Nathan as my service advisor. He is upfront and honest about his time estimates and doesn’t disappoint. Very pleasant to work with and a great guy. Very good experience wth our v More

by tc3rx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your positive service experience with Nathan. He is dedicated to providing a quality experience for our guests and we are happy to know he delivered during your visit. Best Regards, Sassha Motz General Manager

March 11, 2025

I don't normally comment on purchases I've made but Jacob & the staff at Germain made our purchase VERY Pleasent. More

by lames0
Recommend Dealer
Yes
Employees Worked With
Jacob Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Crews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2025 -

Germain Honda of Surprise responded

We are happy to hear that you got exactly what you wanted out of your experience with us at Germain Honda of Surprise. We wish you safe travels, and look forward to seeing you again soon! Best Regards, Sassha Motz General Manager

March 11, 2025

They gave good, prompt service. They had to keep the car overnight to get a part but they arranged for a ride home and then a ride back the next day. Thoughtful policy and people. More

by mnmboll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Germain Honda of Surprise responded

Thank you for providing feedback regarding your service experience. We apologize for any inconvenience and appreciate your patience and understanding. Best Regards, Sassha Motz General Manager

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